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January 2024 by Jennifer Wingate
Banked with them for a few years then suddenly couldn't use my card got sent to three different customer service departments and still couldn't fix it so had to close it out.
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January 2024 by Excellent McGill
I have been a member since I enlisted in the navy back in 1989. I have been happy with them since then.
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October 2023 by Keith “Simpleman” Chance
This has to be one of the most pleasant banks I have ever done business with in last 30yrs. Banks used to be more personable n friendly. As the computer generation has grown with everything being done online I enjoy going into NFCU n being treated at the door. The tellers always great me with a smile n are very friendly. ?
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October 2022 by francisco hahn
Good mortgage counseling with Samantha
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December 2021 by Marcus Broxson
Best banking experience available
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December 2021 by Anthony Sharpe
Great bank
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August 2021 by frederica woodson
fast and friendly
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July 2021 by Robin Eddrick PC
DO NOT BANK HERE! My account was compromised and resulted in an negative balance! They took $900 out of my account and no one would call me back! Called numerous times! Just told me nothing they can do! I paid for scammers compromising my account!Worst customer service ever! Bank Civilian! Not here!
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May 2021 by Rita Bledsoe
They are very patient and respectful no matter how crazy I might sound
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January 2021 by Matt May Sr.
its. been my mother's bank for over 35:years as my father was navy I'm trying to get an account with them but they are saying that not enough information to accept the application for account I have money to pay for the account
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November 2020 by C B
They have went downhill the last couple years from what I hear. Went elsewhere. Last negative occurrence was final straw.Wouldn't accept someone with decent credit, good income to debt ratio, high income, 100% on time payments, 0 negative remarks on credit. for a simple vehicle refinance. Treated like an idiot. Ridiculous.
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April 2020 by michael perkins
Navy Federal has been the best banking experience for me. Wonderful staff of beautiful people who go the extra mile to take care of you.
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November 2019 by Britney Smith
This bank is a joke they have 3 people tell you different things and then give you a hard time about fixing the issues on your account somone stole money from us we had proof and brought the police report and are attorney information and still allowed transactions on a "closed" account where the card was frozen if you feel like you dont deserve your hard earned money they by all means bank with them absolutely ridiculous this Bank SUCKS.
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August 2019 by Dave Stewart
We had a terrible experience when we opened our NFCU account. All we did was give them a check from another Credit Union to open our account. We turned down all other services. Due to mistakes at the NFCU, we had to go back a couple of times while they corrected them (some tax form - still don't understand what is was and what was wrong, and another issue, don't remember what the 2nd was, not sure I understood then). When I arrived at their request due to their error, they left me waiting over and hour, then told me (when I asked how much longer) that the person I'm waiting for had left and someone else would see me.
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January 2019 by J Sherman
We just moved to Leesville and I needed to exchange a $20 for rolls of quarters. Since Walmart doesn't have a bank and my regular bank is out of state I stopped in the NFCU. I actually happened to be in uniform at the time, but the female I spoke was the absolute rudest person. I understand I'm not a member, but her attitude was so unprofessional I can't believe she ever works in a public setting. If I were her boss she'd be fired.
