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February 2024 by Kathy Steele
Very unhappy with experience as soon as We walk through the door to Find out I’m being charged a total of almost 500 when I set the reservation for a certain time. Then walk into the room it smells bad. You hear everything around you upstairs and out side your door. Nothing is updated . I was told it would be 217.47 for two nights , at check in I’m charged 483!!! Don’t come to this place. I want to leave but can’t because it’s too late after traveling for six hrs .I don’t recommend this place
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February 2024 by Renee L
The room was dirty and dingy. The sheets were stained with blood? and the television didn't work. 10 out of 10 would NOT recommend. The first Holiday Inn that has totally let me down. Not sure if I will be guest at Holiday Inn again!
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February 2024 by Branson Miller
Is room 223 haunted?
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February 2024 by Patrick Nguyen
This hotel was by far the worst holiday inn express I’ve ever been to. It’s almost false advertisement to put that name of this building. The room door didn’t work so they had to out me in a different room. The new room felt humid even after air conditioning the room. They would not give the tax exemption because I didn’t request it at check in (I didn’t know or see the small sign they posted). Breakfast wasn’t anything special and the elevator stopped working for a while. I will never be staying here again as I have to make multiple trips to this area in the future. Would not recommend.
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January 2024 by King Bros
Nicole was most helpful but other staff tried their best. Decent rooms and customer service, would stay again if
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January 2024 by Julie Dellaughter
This place is horrible! I stay at holiday inn hotels about every two weekends across the country. This was my worst experience ever! They tried 3 different rooms then I gave up asking for a refund. First room the door was broken. 2nd room smelled liked men's aftershave and after I was relaxing in the bed for 3 hours I roll over and find this computer cord balled up in between the pillows and it is NOT MINE! So so gross! Proof they didn't change the sheets for new guests. I'm exhausted from traveling I just want to sleep. So I give them one more chance.... Third room the front desk lady "inspects" the room while I'm packing up my stuff from room #2. She says it's all clean and good to go. I look in the shower and there is dirt spots all over it. I tell her I want a refund because I'm not staying here! She has to get on the phone with the manager to do it. She said the manager promised to call me Monday. Never happened. Housekeeping and management sucks! Front desk lady tried and was nice. That was the only good thing about the place.
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November 2023 by Michael Jackson
Initially had a problem with the website making two reservations at the same time. Spoke with the receptionist, she informed me there was nothing she can do to fix it. Spoke with the manager, he said all he could do is charge me a cancellation fee, since it would cost him money to cancel it. Spoke with Customer Service, that then called the hotel to have the duplicated reservation cancel…that was something the hotel staff could have done with all the information.I was issued room 227, the second floor had a foul musky order that seeped all into the room, I would assume it came from the carpet.The room had dirty walls, rusty shower head, and lastly roaches.I woke up at 1040 pm to a roach crawling on my arm. Took a video and killed it. Pulled back the sheets and there was another roach, with another roach on the other bed. I informed the staff, and she came up to the room changed the sheets on one bed and sprayed bug spray around the bed…where I was suppose to sleep. I was informed that the Manager was set to come in at 8, I arrived at 8:10 am. The same receptionist from the pervious day was there, she informed me the Manager was not present. Shown her the picture, to received a mediocre apology.For any Service members, do not stay at this location. Do not waste your funds for this spot.
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October 2023 by Austin Hengen
Diamond elite member. I've stayed in many IHGs thinking this one would be somewhat standard. This was by far the worst one I've ever been too. The images on the home page are of a complete other IHG hotel. This place was an absolute dump and should not be considered an IHG at all. Save your money and stay anywhere else.
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September 2023 by Katie Henderson
Our room was very. The staff was very helpful and very nice. Even though we were there because a fire bunt our home it was a very nice stay.
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September 2023 by Peter McDermott
DO NOT WASTE YOUR MONEY!!!!!! Let's start with the good, the hotel staff minus the owner was super friendly and helpful to the extent they could be. The water pressure was also great. That was where it ended. You arrive and are greeted with the smell of mildew thats overpowering and will eventually make you sick. I stayed in multiple rooms over multiple nights here and all the rooms were in terrible shape. Worn out linens, stained linens(See Pic) in one of my rooms the shower was falling apart and was being secured with drywall screws(201) All the shower heads and faucets were disgusting and covered with corrosion. They apparently don't know how to vacuum too. The sink in my second room wasn't clean and had someone's hair clippings all over it(see pic). There were a bunch of old AC units that were apparently replaced in the rooms. instead of getting rid of them they were piled up in the hallway. I had also requested a room change as there was a guest in the room above me doing calisthenics most of the night and when I came back from my work day the owner didn't have a new room for me saying that he didn't know if I had removed my belongings(my room was less than 20' from the front desk) he was just lazy. The owner of this hotel is obviously just trying to make money and doesn't care about presenting a good product to his customers and refuses to take any accountability for it. I'm a IHG points sucker and will put up with some pretty bad conditions but I cut my 12 night stay short after 4 nights. I couldn't take it anymore. I genuinely feel that this hotel shouldn't be affiliated with the IHG company, it's a black eye on the name. I'm a frequent user of IHG properties and travel extensively for business. I've stayed at hundreds of Holiday Inns throughout the years and this is by far the worst of them all.Rooms: Gross
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September 2023 by Mike Phillips
This place is starting to show it's age. The room was decent and clean, but needs some updating! It's always interesting staying in a small town version of an international chain. It's apparent that cleanliness is important, but needs to update!Rooms: Rooms are standard, you get an actual temperature gauge on your AC on the first floor.Nearby activities: This location is nearby to plenty of restaurants.
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August 2023 by Andy Lozano
Great experience and nice staff. Enjoyed our stay while visiting friends in LA.
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June 2023 by Clayton David
Booked a double queen, got stuck with a king with sofa bed. Co worker had a rough night sleep..
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June 2023 by Marla Wresche
We liked staying
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May 2023 by Pavel Klimov
In a room some mildew odor. Furniture is outdated, dirty, and does not work as should be (negligent assembles). Sanitation concerns. Breakfasts is tactical bacon (canned) and scrambled eggs from powder mix. 1 star is for good conditions of oranges and room key was working after multiple use.
