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November 2023 by lana amuny
Our service advisor he was great the mechanics don't care about your vehicle dirty footprints inside the door on both sides and floorboard the passenger seat was laid down for whatever reason. The saleswoman was suppose to get an appraisal on the truck and told her what we were looking for and a specific color. It was there from Saturday -Friday and she forgot about the appraisal but sends pictures of everything except what we are asking for. The only positive thing at Hixson for me was the the service advisor.
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October 2023 by Darwin C.
Customer Satisfaction Program 14M02 on the Ford Focus is a scam! Ford will not fix this unless a certain code shows up when diagnosed. Your car has to be acting up on that day while at Hixson Auto of Leesville. We have owned two Ford Focus. The first one completely stopped working due to the same problem. When I received this letter from Ford, I hoped they would help extend the life of my second Ford Focus.Be prepared to pay $171.97 diagnostic fee. The letter says no-charge, but that is only if they fix it I guess.
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September 2023 by Richard Corcoran
Purchasing a new vehicle can be a stressful experience. Luckily the staff at Hixon Ford in Leesville make the experience easy and stress free. No tricky sales techniques and no pushy salespeople, just great people that make you feel like a valued customer. From the moment I arrived at the dealership until I left, they were very attentive, polite, professional and went out of their way to make sure I was getting the vehicle I was looking for, for the price I was looking for. I have been a repeat customer at this dealership for twenty five years now and have purchased numerous vehicles from them. Every purchase has been an outstanding experience and I will continue to be a repeat customer. If you are looking to purchase a new or used vehicle in the future and want your experience to be hassle free while dealing with people that care about you, then this is the place to go. Additionally, when it’s time to get your vehicle serviced you will find no better place than their service department and the friendly, helpful, and knowledgeable associates working there.
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August 2023 by Jason Morrison
Thank you to Juanita for helping me buy my 2023 Ford Ranger!! She was very kind and patient as we looked at several different vehicles. She made sure I was happy with my choice and never tried to push me into buying a vehicle from her. I greatly appreciate her professionalism and friendliness. She made my car buying experience quick, painless, and actually enjoyable! I definitely recommend you go see her if you're shopping for a new or new-to-you vehicle!! Rochelle Morrison
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August 2023 by Amy McMahon
My sales lady was waiting for me before I even parked my vehicle. She was friendly, well informed and made my entire visit very pleasant. I feel like I got a good deal on a great vehicle.
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July 2023 by Keith Medenwaldt
Told me there was a $150 charge to "just get the car into the shop" for a recall. A freaking recall which means work is free. Which was fine I reporter them to higher, got the conversation on tape, and went down to the other dealership and they took care of me.Also Fort Polk Legal has been notified about this and you'll enjoy that.
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July 2023 by Jason Kosmicki
One of the best dealers I could have asked to purchase from. Hixson Ford was worth the 13 hour drive to purchase our Ford Maverick. My local dealer 30 minutes from me was the worst sales experience trying to place a 10k markup. Thanks to Hixson Ford, they honored MSRP. They have earned a customer for life! Ask for Michael Rubio.
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July 2023 by Angel Mata
I recently had the pleasure of purchasing an F-150 Raptor 37 package at Hixson Ford of Leesville, and I must say that my experience was nothing short of outstanding. From start to finish, everything was handled with the utmost professionalism, and I owe it all to the amazing sales representative, Tiffany.
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June 2023 by Bayou Treasure
I've been here a few times and never had any issues. But this time I had my oil changed and my tires rotated,,, They charged me for all the services but did not rotate my tires,,, I had to make the drive back over there for them to confirm that they were not rotated and sit there for another hour for them to fix their problem. Now what would have cost twenty dollars cost me about forty with gas and time?
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June 2023 by Double EE
After waiting for 6 weeks for parts from Benoit Ford I called Hixson Ford and within 4 days Brandie and the service team had my truck fixed. I'd recommend Hixson Ford any time. Thanks Brandie, you did an impeccable job for me.
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June 2023 by Jalyn Kern
I needed a new vehicle after my Jeep wrangler was becoming too small for my growing family and Victoria found me the perfect mom car!! Hassle free and quick and kept me updated on delivery dates and how the process was going as I was working during the entire time and only had time to come when I needed to sign something!
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June 2023 by Jamey Freyman
Service was excellent! The sales reps, Victoria Moreno and Michael Rubio were very thorough and made the purchase smooth and seamless! Highly recommend her and Hixson Ford in Leesville!
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April 2023 by Zach Jefferies
Mr. Ernan Gonzales was a great help to me and my truck, my experience started off on the wrong foot almost immediately after I left my truck with them. Long story short, Mr. Gonzales went up and beyond to get me my part that I’ve been waiting for over a month. I was thrown into a rat chase on a weekly basis when I would call up there. After I got in touch he has shown nothing but effort and given me answers that I couldn’t seem to get for OVER A MONTH. He found my part WITHIN 24 HOURS! Very grateful for you’re customer service
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February 2023 by Cody B.
The service department will overcharge you. Not fix your vehicle properly. And then they will charge you again just to look at what they did and tell you they can't fix it at all.This place is incompetent and you should keep driving till you find a better place.Thanks for wasting more than $1000 and over a week of my time to fix NOTHING (Avoid Hixson Ford of Leesville)
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February 2023 by C. Newman
I just got a Ford Escape 2022 SEL. I needed a new vehicle because my 2020 Camry kept letting me down. Hixson worked out a good deal and it was a seamless, quick transaction. Matthew was my salesman. I can’t remember the gentleman’s name in finance but he was super nice too; there was no pressure.