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July 2024 by Joshua Hooper
? People need to do their reviews, because this place is amazing. I love my Woodforest bank account.?
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November 2023 by Michelle
This is a pretty good Bank
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February 2023 by Im Paid
Terrible customer service won’t even answer the phone and they are always being rude and chilling not worried about the line of customers PLEASE FIRE THESE WORKERS
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August 2022 by Marylin Braxton
They always want to hold checks for 7-10 days, when my husband tries to cash one. Now, why do you have to verify a company when direct deposits come in every single week from the same exact company? They don't verify when hackers are always using our account, but they verify the verified. We are switching banks asap. The only nice worker is Karen.
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October 2021 by Hellvira Xoxo
I called with questions, and Karen was able to help me quickly. Her excellent customer service really lifted my spirits and really made my day! You just don’t see that level of customer service everywhere these days. I’ll be a woodforest user for life, Thank you Karen:)
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September 2021 by Richard Evins
They don't have Cashiers checks or notary services. ATMs are always broken or down for service, and customer service isn't much help otherwise. Defeats my whole purpose for choosing this bank.I added a star due the fact they print out your debit card on the spot, which is an awesome feature for ANY bank to have.
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March 2021 by Brandy Sliter
I called with questions, and Karen was able to help me quickly. Her excellent customer service really lifted my spirits and really made my day! You just don’t see that level of customer service everywhere these days. I’ll be a woodforest user for life, Thank you Karen:)
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February 2021 by Eric Ross
This bank charges you a one time $15.00 set up fee to have a debit card for your checking account. This bank charges you a monthly checking account fee of $6.95 if you don't have direct deposit, unless you keep $100.00 in your account at all times. When you open your checking account, they mail you your debit card, then you have to wait another 5-7 days to be able to use it because they have to mail you a "pre-selected" P.I.N. number (you have to pay a $10.00 fee if you want to select your own P.I.N. number). When customer service was finished telling me all of the above on the phone, I told her, cancel all of my info and close my account. This bank is all about "FEES"... The CEO of this bank must be pretty wealthy. There are much better banks out there without all of the FEES.
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February 2021 by Deborah Ezell
The customer service representatives at this branch in Lake Charles, LA. are horrible. They act like they are doing you a favor by waiting on you when you do a transaction at the teller line. Very rude. They are more focused on talking to each other about their personal life instead of serving the customers. A supervisor from the main office in the Woodlands, TX. definitely needs to pay this branch a personal visit and pose as a customer to see how these employees really treat customers.
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November 2020 by lele Meme
I went to a woodforest bank in Lake charles Louisiana the manager by the name of Karen at the location on highway 171 attitude is very nasty this is not the 1st time she speaks to people as if you are stupid and I really hate going to that bank just because of her. She really need to be trained again or either fired.
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August 2020 by Arlene Quibodeaux
All good but lake Charles bank
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May 2020 by Randell Crader
Ipdated hours when they change would be nice!
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January 2020 by Abdul Rafay
Zero starts if i could give to this branch. Lazy and pathetic staff. Not helpful at all.
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October 2019 by Lasha Citizen
I only been having an account with these guys for s month I go in the moss bluff one to ask a question the teller was so unprofessional....I wanted to curse he tail out I'm closing my account that heffa was very very unprofessional
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September 2019 by Mego Lutro
People hang around 1 miniute after closing time. Never help. I'm here during business hours and still have to wait for my money. Terrible supervision. Horribly run . I am use to quick friendly service back in houston
