-
December 2021 by Ellery D.
They don't have printing there and now, because their website info is incorrect, I have to lug a heavy parcel around town with me all day. Was unable to print the label to ship it, and I would have known that if they had been considerate enough to answer their phone. I called twice before going and they just let it ring. AVOID.
-
November 2021 by R.K. “AkCajunman” Comeaux Sr
Quick! Hardly a line ever.
-
November 2021 by Paul Davis
First time going to the establishment and rented a U-Haul great customer service
-
November 2021 by Cyzergy (Cyzergy)
No pickup available
-
July 2021 by Didier A.
If you are dropping off an amazon return , they will process at their leisure , find somewhere else. They do not care.Absolutely nasty employees , completely disinterested with helping customers . Avoid like the plague .
-
May 2021 by Bruce B.
I took a streetcar from the French Quarter to this store to post a return to eBay. Never happened. The woman behind the counter could not have been more rude. I asked her for help printing a return label. She said I had to use their computer snd pointed to a corner where the computer sat. I sat down and tried to figure out how to log in to their computer using a credit card in order to pay an additional fee to print the label. After five minutes of failure I left. The manager was there as well, talking on his phone and ignoring me completely. The moral is to avoid this store if you want courteous service or assistance. Go somewhere else. They don't care about you.
-
March 2021 by Blake C.
Guy working was extremely rude and swore at me during our interaction. Unbelievable. Never go here as they don't actually care and it's only a franchise so they can't be held accountable for any semblance of customer service.
-
March 2021 by Chris R.
This store has the WORST service you could possibly have. I came here to leave a review for others to hopefully avoid dealing with these people, and I was not surprised to find several, recent, and equally appalling reviews of this store. The people that work here are RUDE beyond your ability to comprehend as a customer. They are truly useless largely, which I don't say lightly, as they do not even attempt to provide much of any concept of customer service. I had a package that was supposed to be delivered to my home, however UPS failed to do so, stating they attempted to do so but I was not there. I checked the cameras and that was completely untrue, for hours on either side of the time they said they attempted to deliver the package. I then was told it would be at this UPS store for me to come pick it up. After three days of calling UPS' 800 number to request them to redeliver the package, which each time they said they would do so and have dispatch call me, with each time neither of these occurring, I finally called the UPS store itself to confirm that the package was even there. I had to call 4 times before someone would even answer, but upon answering and met attempting to tell them my name and I am looking to see if a package was delivered to their store, the person on the phone cut me off, said "wrong number" and hung up. I redialed, same number, and after 4-5 more attempts, another person answered the phone, and once again before I could even get a sentence out, they said "I will transfer you to someone that can help you" (not even knowing what I was needing help with) and they then transferred me to the same 800 number with UPS that I had been dealing with for days. I then tried calling back over the course of the rest of the day, but after 36 attempts none of the calls were answered, so clearly they no longer wanted to deal with me, without even knowing what I was even calling about. I chose not to go to this store and interact with these people as I knew it would be useless, frustrating, and likely result in me saying something Is shouldn't, so I tried UPS corporate again, who simply didn't have any help to provide other then asking me to fill out a form for lost package, as they said they don't know where the package is in their system, despite it showing they had it. So long story short, avoid this store at all costs. They should be punished and hopefully shut down. This is not my first interaction with them either and on all prior occasions they are extremely rude, short and don't even pay attention, in person for sure, and they clearly often don't know how to operate their own system. So safe yourself the frustration and do everyone a favor and stay away so they hopefully have some repercussion for their behavior. Unfortunately, based on past reviews and their attitude, I seriously doubt they care, as they have a built in audience with being in an office building and the only store downtown, so they have little incentive to really improve at all. Sad situation.
-
February 2021 by Jim V.
I had a HORRENDOUS experiences at this UPS location today. An important document had been sent to this location on St. Charles Avenue for me to pick up. I received notification from UPS yesterday that it had arrived here. When I finally found the entrance to the store, several customers were lined up in line with two gentleman working behind the desk . Neither seemed to be able to successfully operate the computer system so the line was getting longer. I also noticed how that there were boxes EVERYWHERE, scattered all over. Two customers were asked to step aside when neither clerk could getting the mailing labels for their packages printed. The old short small clerk asked me "what do you need?". I told him I was there to pick up a package. He asked for my last name ..which I gave him...THREE TIMES. He kept looking thru a mess of scattered boxes and said "It's not here" . I showed him the UPS confirmation that I received from the UPS app. He said that didn't matter and the package was not here and that maybe it would show up "tomorrow". I asked him why I then had received the confirmation? He told me he didn't have time to "look for that sh$%". I was shocked. I asked him to please look again and he told me to "get the f*%#" out". I taped the entire thing on my phone. I called the UPS corporate office and was told this was a franchise and there was very little they could do. So I got online and connected with Nandi Cesarone , President of UPS America's , and Carol Tome, CEO of UPS. I have been assured that this is going to be addressed. In the meantime I strongly urge anyone needing UPS services to use an alternative location and STAY AWAY FROM The UPS Store at 201 St. Charles Ave in New Orleans.
-
January 2021 by M B
Good experience.
-
January 2021 by Wilbert C.
This place is just awful. Poor customer service at best. The older guy who works the front counter literally punched a box that someone had just dropped off across the room last week. Also infamous for 'not getting packages' delivered there, even by UPS. Avoid at all costs.
-
November 2020 by Alex R.
This is the worst experience in a store I've ever had. I walked into the store and there was literally no one there. I waited there for 10-15 min. Other people came and left and seemed really confused. Finally I went behind the counter to be like "hello hello anyone here?" This older guys comes in the front door and is SCREAMING at my he's like "don't you ever go behind my counter!" And I was like there was no one here and he keeps barking at me, like I'm in trouble about how he had somewhere to be. Such a nasty guy and a really uncool way to treat people
-
September 2020 by Michael Arnold
The ladies in there were very rude to other customers as well as me!!! I will never go back there!!! ?
-
May 2020 by kenny reeves
Not a UPS Store, just a drop off. I believe you can buy labels here though.
-
January 2020 by Daniel Perez
Totally liars. They make you sign many documents so you don't read the payment policies. The rooms also have mice.
