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November 2022 by Chuck S.
We've purchased seven cars from Lake Charles Toyota. Needless to say we are very happy with the cars, the sales staff, finance, and service. Today I had a minor problem after having an oil change this week. Some push pins popped out of the cover under my car where oil filters are changed. I called and spoke with Sandi in the service department. I was concerned and told her I didn't feel comfortable driving the 60 miles with this cover hanging down. She suggested I take it in to a local Toyota service center and to notify her if there would be any charges. She would do her best to take care of it. In the end, my part was fixed and I did not get charged, but Sandi had all the paperwork done and waiting for my call. That's excellent customer service. Thank you Sandi and Lake Charles Toyota.
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October 2021 by Dee LaFleur
I have never had a problem with their service…this is my 5th purchase of a Toyota from them..the whole facility is always clean…their employees are friendly and helpful…Our salesman Glen Priola was so helpful and accommodating to what we needed and wanted…Our Finance person Ryan Nugent was so helpful with all the paperwork and the financing information and then Izzy Martinez came and explained all of my features in my new Tundra….thanks for helping us again in our purchase of a Toyota..
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September 2021 by Camille Darce
I recommend LC Toyota because they are the best! the staff there is very friendly and made my experience wonderful. it felt like i was at home and they made my first ever purchase on a car feel like a breeze. thank you for taking such good care of me!
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August 2021 by Heather Hidalgo LaFleur
Lake Charles Toyota was wonderful! Despite having very limited availability due to the car shortage, they found me just what I wanted. Financing was easy. The extras are amazing! I waiting one month for my car to come in. Randall answered every question I had. Then they had someone there who goes through all the setup of all the bells and whistles. I definitely recommend
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May 2021 by Chris W.
Not the Toyota service I'm used to receiving; i.e. free alignment check; free wash and vacuum. Often the check-in process is chaotic and not well organized. Much nicer if the owner invested a little more and made the check-in bays enclosed and offered few red carpet services; otherwise go to Wal-mart.. 3.0 hours for oil change tire rotation and change a battery.
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January 2021 by Ashley Taylor
Just got my truck and this is the second time here and each time the service has been amazing! Recommend 1000x over anywhere else in LC
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January 2021 by Bobbie Kelley
Great people and performers
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January 2021 by Ray Childress
Great place
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June 2020 by scott waldrop
I had a great experience buying a starter for my 2007 4Runner. It had to be ordered but came in the next day and I found the price to be very fair. Would recommend buying original Toyota parts from the staff at Lake Charles Toyota.
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March 2020 by Linda Primeaux
Lake Charles Toyota has service advisors we trust. We drive an hour out of our way to get there, but it's worth it for the excellent work they do. highly recommend them
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March 2020 by Patrick Bergeaux
Excellent service on my 2016 Tocoma
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March 2020 by Charles Raney
Very good customer service and quality work.
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March 2020 by Steph D.
My salesman was Jonathan. He got all the information on what I was looking for and found exactly what I wanted. There was no pressure or trying to get me to spend more than I wanted. I had such a good experience, my brother came back the next month and bought another truck from him. They made the paperwork on both very easy. We both left feeling good about our purchases. Definitely recommend.
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June 2019 by Rebecca D.
I've dealt with LC Toyota's service department but this week was the first time I had to have a major repair on my vehicle. I was totally nervous using a dealership's service department, because Dodge messed me up bad. (I had a dodge years ago, but I have a Toyota now.) Toyota in Lake Charles took my car in quickly the other day and was so kind and courteous. They even charged less than originally quoted. That makes me feel better ...like they won't charge for extra stuff or try to find more wrong just to make more money. My car came back today in great shape and I'm glad. I will continue to use this service department.
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May 2018 by Renewing Seandra
This has to be the best Toyota dealership, hands down!! I was a little aggravated about having to go to a Toyota outside of New Orleans for service, but after the WONDERFUL service I received here, I am extremely pleased! There is a gift shop here with rock bottom priced, high quality items, fresh popcorn, and chai tea, just to name a few things. The entire staff is accomodating! I will definitely be returning!!!