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June 2023 by Robert Zarowitz
Nice atmosphere and very helpful people.
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April 2023 by Ethan Roberts
Absolutely horrible. I had a pool that was “not very dirty”, words from their service manager. They have been here 3 times in the last month and a half (and still counting), yet my pool is still not clean. When asked how long the process would take, I was told 1 days. Spoke to the service manager and he said they would try to come the following day (3.5 weeks after the first visit) and no one has been here yet and it’s been 7 days since I was told this. The 3 times they did come however, they vacuumed a little bit and then dumped all the excess chemicals and trash from the pool, into my berry bushes that we eat out of. The lady who answered the phone was nice but that makes zero difference when your manager has an attitude and the company won’t complete the work even though they’ve been paid already to do it. ABSOLUTELY, will NEVER recommend this company to anyone else.I’m response to your response, I’ll post some pictures of the bushes too just so you can see. Also, I spoke to y’all before the realtor did and after. Glad someone came out today to start the clean up, hopefully it can be completed tomorrow.
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April 2023 by Robbie Scarborough
Horrible Customer Service at this Lake Charles store. Been here twice and was a dud both times.
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April 2023 by Shorty777
Great place and costumer service!!!
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March 2023 by ecachuh
- Instead of comparing the two, (we had several bad experiences at another local pool supply store) I'm just going to say that Sabine fixed the algae and identified other issues and took care of them quick.- There were a couple young ladies in there and I was quite impressed at how knowledgeable they were. I saw three employees interacting with each other professionally. It's nice to see employees watching their coworkers backs.- I now see why my mom was loyal to the Sabine in Lafayette. We really like the Sabine in Lake Charles and will continue to give them our business.
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March 2023 by Erica H (Ecachuh)
- Instead of comparing the two, (we had several bad experiences at another local pool supply store) I'm just going to say that Sabine fixed the algae and identified other issues and took care of them quick.- There were a couple young ladies in there and I was quite impressed at how knowledgeable they were. I saw three employees interacting with each other professionally. It's nice to see employees watching their coworkers backs.- I now see why my mom was loyal to the Sabine in Lafayette. We really like the Sabine in Lake Charles and will continue to give them our business.
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August 2022 by Landon Lightfoot
I work construction there. I build the pools so cant say much about the in store review, but the people ive met in both the kaliste saloom lafayette location and the lake charles location are friendly.
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July 2022 by Christie B
I have been dealing with Sabine Pools & Spas in Gonzales for over 4 years. I have nothing but great service from the time I bought my pool to buy my supplies and getting my water tested. 5 star service every time.
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February 2022 by Thomas
I feel that unless you're spend big money they don't value you. Highest prices in the area and they will not match others on the same products.
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October 2021 by I_Swamped_My_ Pirogue
I work construction there. I build the pools so cant say much about the in store review, but the people ive met in both the kaliste saloom lafayette location and the lake charles location are friendly.
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August 2021 by Patrick Rhoden
Staff is very helpful! They have a lot to offer!
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July 2021 by Keith Chester
The customer service was amazing. Very patient and professional. They know there job and are very courteous.
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May 2021 by Anitra Kitfield
Over priced, and not knowledgeable about salt pools. We payed for the “training service” when we moved into our new house, because we have never owned a pool before. First it took two weeks to even get on the schedule but that’s to be expected for this time of year. The tech came out and was very vague about how to run everything, not teaching much of anything, I had to ask so many questions just to get him to tell me about the equipment, and he still didn’t show me how to use the equipment just pressed buttons and said it’s probably fine. He didn’t actually clean the pool or skimmers he just told me I should but wouldn’t show me how, he said I need to take water to the store and that I had to order parts from the store because he was out of them in his truck, he couldn’t find parts of the equipment (the sub pump)and said we have it somewhere he just doesn’t know where so he can’t check it . He gave me outrageous price estimates for replacing the salt cell, and said we should just switch to chlorine. In the end we payed for him to come out and tell us false info. We still had to do a ton of our own research, and are learning our pool system by trial and error and lots of YouTube videos, and consulting the manufacturer website. Changing the salt cell is much much cheaper than the “thousands” he said it would be. I wish I would have saved my money(almost $200) and just did the research on my own to begin with. I was hoping for a knowledgeable person familiar with our equipment to actually explain something not someone to try and sell us a chlorine system... it was a waist of time and money. Two stars because the tech was a nice guy, just not helpful.
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May 2021 by Bob Howard
Friendly, knowledgeable and professional. Orderd a new liner for my hurricane destroyed pool and Beth made the process easy.
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May 2021 by Tami Haygood Blocker
Wonderful service and repairs after our pool was damaged after the hurricane. Beth is always awesome to deal with. Our pool is once again beautiful and just in time for summer!
