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February 2024 by Natacha Broussard
Friendly workers.
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February 2024 by Terry Navarre
Great place
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February 2024 by Kathy Venable
Staff is always friendly and knowledgeable. I can always count on them to have what I am looking for, especially the brand of food for my pet Miley.
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January 2024 by James D
Thank you for putting pets first
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January 2024 by Ellan Landry
Great service
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January 2024 by Tammy LeJeune
We have new family friends!
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January 2024 by Olivia Smith
Will be going to corporate. the worker named "Debbie" was so horrible to my me and my daughter. To the point of "tutting" and talking over me, and when my daughter had a question she said "I'm talking to your mom, not you" will be going to corporate and this girl needs to be trained properly or at least fired!
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January 2024 by Elisabeth McWayne
The staff in the aquatics department are fantastic. They are so knowledgeable and detailed in their answers to my questions. My favorite pet store by far for fish.
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January 2024 by Ceria Leday
Do not bring your pet to get groomed at the petsmart in Lake Charles. The grooming manager has a nasty attitude and since my dog had long hair automatically put a matted fee plus shaved my dogs hair! And claimed she explained it on intake. If she felt they couldn’t groom her a call would have been sufficient as they were supposed to do!!! Thankfully it grows back but to charge $140 for something we didnt ask for is beyond crazy!! Got my doodle looking like a stray street dog!
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January 2024 by Jarvis Hudson
I only gave 1 star becasue i couldnt leave 0. I received the worst grooming service ever. They do not know how to groom bernedoodles. If they don't know how to groom certain dogs, they need to say that. They shaved my dog to where she doesn't even look like a bernedoodle anymore. Then charged a matting fee just to shave her. I groom my dog regularly, brush, and comb her. So I know she wasn't bad enough to shave. They made a decision on their own because it was easy without getting my approval for a full shave. I would have gladly came pick my dog up. This was never said it was a for sure shave. They only said a possibility. This is too much money for what i received. I could have shaved her like that myself. PLEASE FIND NEW CAREERS!!!
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January 2024 by Brenda Conner
I just love how kind the workers are here. Every time I need help lifting big bag of dog food , the cashier calls for someone to meet me there. Also for loading it in my car. I thank them so much and will continue going there for my dog food and any other supplies I need. Merry Christmas ? to all PetSmart employers and employees.....
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January 2024 by Billie Trahan
Picture day with Santa and the fur babies. Great work with all the animals. Good job team.
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December 2023 by Rubye Mouton
As expected
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November 2023 by Valerie L.
Dropped off my dog at 2:00. I called at 5:00 and he was still sitting wet in a kennel. I picked him up immediately and was verbally assaulted by the salon manager, Becky, accusing me of taking money from her groomers by not waiting an additional hour. Keep in mind he was wet in a kennel for three hours. She was rude, spoke badly to and in front of the actual real manager of the store and I was shocked at her lack of ability to be professional. Do NOT take your dog here.
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November 2023 by Brittany Stoddard
Cashier tonight was beyond argumentative. She was huffing and puffing with a massive attitude.Had the nerve to say she was being argued with and how she "knew" she was right about not price matching crickets in store. She asked her manager they said to price match them and she still went on and on and on and ON about how she worked there for 2 years and knows she's right about not price matching the online price & didn't know why she was argued with.... She still overcharged for them to be petty bought 100 she price matched only half. very arrogant and all about being "right" it may do you guys better to put her in the back mabye she'd get along better with the fish since they can't "argue" wth her. Poor service.
