PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products in stores and online to meet all pet needs. It provides a variety of items for dogs, cats, birds, fish, amphibians, reptiles, and small animals like guinea pigs and hamsters. Customers can shop online and pick up their orders at local stores within two hours. Many store locations offer additional services such as dog training, grooming, boarding, PetSmart Doggie Day Camp, and adoption. Customers appreciate the friendly and knowledgeable staff, who are always ready to help with finding products and answering questions, especially in the aquatics department, which many consider the best for fish. Staff members are also kind and helpful, assisting with heavy items like large bags of dog food and offering support in emergencies. The staff's excellent customer service and willingness to assist make PetSmart a favorite among shoppers, with many expressing gratitude for their helpful and caring team.