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October 2023 by Lisa Fontenot
I needed an alignment so bad bc it had worn my 2 front brand new tires almost bald. I bought new tires on a Friday from a shop in Sulphur who was going to put them on (free with purchase)but I didn't want them to wear before I got my alignment on Monday. So I said I'd wait till then. Monday I go to LC Alignment was quoted $55 for alignment, which was great & significantly cheaper than other shops. My tires were $400+ tax and in this economy I wasn't looking to spend a lot on an alignment. My car goes to the garage and about 5-10 mins later I tell the guy outside at the booth who took my keys that I had forgot there were 2 new tires in the back I needed put on. He said "ok, I'll tell them"After the job my total is $120.00. I told the lady I was quoted $55 for alignment & that's when she said that it was $60 to put the tires on ??WHAT!? $30 a tire! Ok, I'm a woman and was expecting to pay something, but $60.. no! More than the alignment!?? I paid it and left! It just bothered me that I would've brought them back to the shop I bought them had I known LC Alignment was charging $60! So I call the manager, who happened to be the one I told about my tires in the back. I told him that I should've been told about the tire price when i mentioned it to him! As a woman who isn't familiar with tires, & him KNOWING that this was going to cost me more than the alignment I was there to get, I felt like he should've mentioned "Sure, we can put your tires on but just so you know, they're $30 a tire". I took some of the responsibility for not asking but this guy wasn't taking a lick of responsibility for it! We went back & forth for a moment & he said he "assumed I knew"! Yeah, okay. Bc it's common for women to know these things I guess ? I just felt ripped off is all! As an employee, a MANAGER at that, when you know your customer is going to be paying more than what they're there to fix the vehicle for, you should not assume and absolutely mention the cost to your customer & the fact that he argued about it & took zero accountability for not doing so, was imo, bad business! So I guess don't assume a small job is a small price and don't think LC Alignment is going to mention it if you don't!Services: Tires
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October 2023 by Ben baker
Monday night mybwife hit a curb......again. changed the tire, but it wasn't that easy. Took it to LCA and ended up being more than a busted tire. 3 hours they had it fixed, and didn't charge a crazy price. I was figuring in my head around 600. Nope, 190 for parts and labor. Hope she doesn't do it again, but if she does, I have them on speed dial. Thanks again LXA
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September 2023 by Nick Arceneaux
Went in for a quote. Other shops had quoted me $3k for repairs. David was honest and showed me the parts that I was told was bad and said some didn’t need to be changed. Saved me a ton of money. Great honest people here. 10/10*update: had the repairs done today, dropped it off before they opened this morning and they were done before noon. Great mechanics, fair price, honest people.
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September 2023 by S Augustine
I waited about 2 hours after my appointment started to be lied to, to my face, that they wouldn't align or balance my wheels because my "tires are in such bad condition that they are showing wire". I dont know if they think im stupid or something, but im the one who rotated the tires mere weeks before this and knew their condition.I wanted to get it aligned so that when I put my new set of tires on, they wouldn't get worn uneven before i could get to an alignment shop.The man, sadly i missed his name, or else i would address him by his name, said specifically that my front tires were "showing wire" which is clearly not true (attached pics are of my front tires immediately after being told they are showing wire). None of my tires were "showing wire". Terrible overall experience.
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September 2023 by Rebecca “Becky” Smith
Best place to get an alignment. I've been coming here for years.
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August 2023 by Derek Landry
This place is awesome The guys will make a list of all parts for repairs you need before doing the alignment for no charge .OUTSTANDING CUSTOMER SERVICE I TAKE ALL MY VEHICLES HERE NEVER HAD ANY ISSUES AND THE PRICE CANT BE BEAT BY ANY OTHER PLACE IN LCService: Steering & suspension repair
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August 2023 by mj johnson
Very rude ,I brought my car there twice to get it aligned and both times it was worse than when I brought it..
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August 2023 by Christine LaRussa
Very good service , needs an air-conditioned waiting room .
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June 2023 by Beverly Easton
The lady at the front check in was very courteous. The time frame was very good as well as the cost.
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May 2023 by Plumb Crazy Offroad
Needed a caster/camber adjustment done on my Jeep xj rock crawler. No other alignment shop had the knowledge or skill to get the job done. I was able to talk to John at lake charles alignment and he was able to get me fixed up . Highly recommend them.
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April 2023 by teijanea tanner
I came here for a alignment i didn’t even get it because the lady in the front is so rude and disrespectful, the mechanic is very unprofessional and don’t know how to talk to people , i dropped my car at 9:45am it’s 2pm they didn’t even call me to tell me they couldn’t do it or anything they are all over the place and trying to scam me out of money! , DONT COME HERE
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April 2023 by Keith Bodin
So rude I left before they worked on my car! The “lady” that works up front needs to stay away from the public….
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April 2023 by Dorian Allen
They had me in & out quick, real professional .
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March 2023 by Patrick Freeman
Best place in the world for alignment. Highly recommend. Friendly and professional
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January 2023 by Joseph Goodwin
They have been my trust shop lowest prices and never an issue
