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September 2023 by Asad Tarar
In my 3 years being in business, this is the first time I’ve such professional and informative service in this industry. They were so helpful and got right to work. Justin and his team were awesome and we thoroughly appreciated the great experience. Definitely stop here for all your needs, they will help to the best of their ability.
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August 2023 by Alan Thomas
The moment I stepped out of my truck I was met with contagious smiles and AWESOME attitudes…. John checked me in and did an exceptional job and was EXTREMELY helpful…. Justin G. worked on my truck and I spoke with him for a little bit and was very appreciative of him taking time out of his day to explain to me the cause of the issues I was having. I would give 10 stars just because of these 2 but the ENTIRE STAFF was great…
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June 2023 by Erica Maldonado
Let me start off by saying, Hands down this is by far the best service and experience I have ever had at any dealership, including mom and pop shops. My name is Jessie and I am an owner operator. I found myself broke down on the side of I 10 with a severe air leak that locked my breaks up. After an unsuccessful attempt by the Loves road side service, I had the truck towed to the Kenworth in Lake Charles. From the moment I arrived I was greeted with a friendly welcome. I arrived right before closing time so they provided me with a ride to the hotel that evening and picked me up the next morning. Mrs Michelle in service was very polite and professional. She kept me updated via email as the repairs were being done. Not only would she inform me of the parts they were replacing but also with the price of the parts and labor. No other dealership had ever done that. Usually they wait until the repairs have been done and then hand you an overwhelming bill. On top of that, Justin (the mechanic) was awesome. He took the time to walk me through the repairs and explained to me what he had done to fix it. The rest of the staff there was friendly and professional. I HIGHLY RECOMMEND this Kenworth dealership to all companies out there. May God continue to bless and prosper this business always.
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April 2023 by Jon Buchholz
If you are anything like me, an individual that looks pretty hard at reviews before you take you truck somewhere, don't worry. All these 5 stars are legit. Came in with a check engine light pointing to emission problems. After a good thorough diagnosis of the issue I was in and out in a day. Everyone from the front desk to the mechanic working on the truck were all friendly and kept me informed through the repair process. If your having issues with your truck, just take it here and they will get you taken care of to the absolute best of there ability.
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April 2023 by James Mullins
Great shop, awesome, nice and friendly people. Justin is the greatest, don't think they get any better. Would highly recommend this place!!! I can't say enough good things about the shop or people here.
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April 2023 by Lisa Ray
These folks are awesome! I arrived with an issue with my DEF system just after 9:00 am and I’m fixed and heading out now and it 1:30 pm! They know that you’re in a hurry and aggravated because your truck is broke down… but go above and beyond to get you down the road ASAP!!! Hope I don’t have to see them again… but if I’m in south west Louisiana and have any problems with my truck… this is the place I’ll always call first!! Diezel and I thank y’all for your hospitality!!!
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April 2023 by Janusz Waclawek
The best service I have received ever. Great customer customer service. Service technician Joe didn’t wait and analyze problem right away. Joe with help of Hunter started to repair truck immediately I pulled behind the shop. I was out on the road in 90 minutes. Sara in customer service was also very helpful. Great team. Thanks guys.
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April 2023 by Walter Phillips
Parts department is outstanding, excellent service each and every time we've needed something. Cody, Amanda, and Scott all go above and beyond to ensure that you're taken care of and it's greatly appreciated! Keep up the excellent work guys!
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April 2023 by Mitchell Saw
Always great customer service! Very friendly, always willing to go the extra mile to get the product we need. Delivery time is very prompt. Amanda and Annette are always very helpful. Highly recommend!
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March 2023 by Alex Lopez
Started using KW of LA Lake Charles about a month ago. Awesome customer service from parts. Amanda and Dusty move in a timely manner and are honest with lead times. Their delivery driver Hunter, has been great each time.HIGHLY RECOMMEND
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March 2023 by Wesley Truesdell
This is the best truck shop I’ve been to in a very long time. If you’re in the Lake Charles, La. area this is where you should bring your truck for service. Service is 100%, Customer Service 100% and comfortable if you have a special person riding with you on the road. Yes I will come back
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March 2023 by Ben Gauthier
Limped into Kenworth of Louisiana, Lake Charles today with a blown EGR tube. Not only did they have a new tube but also a new gasket in stock. No appointment (Not even in a Kenworth mind you) but pulled me right in and put me back on the road inside of 30 minutes. Couldn't be more appreciative of everyone at this location from the parts counter, service writer to one of the most knowledgeable mechanics I have ever spoken too, Doug. This Kenworth location has earned my business and I actually look forward to my next time I am in need for a mechanic or service being I will get to visit with all of these great people again.
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February 2023 by Raymond Baker
This shop is fantastic, they got me in right away diagnosed the problem and got the work completed on schedule and for much less than the original estimate. Hats to the entire team and thanks to Mr.Ray , Michelle & Sarah for being so helpful. I’d also like to thank Jeff the tech that did the repair & Joe that helped me with my hydraulic lines after the work was doneWhat a great team !
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January 2023 by Wade Stoker
This branch is fantastic. The people are down to earth and so helpful even when extremely busy. They got me in immediately when I had a stop engine light that wouldn't go away. Justin was extremely helpful and informative the entire time I was there. Never had to wait long on an answer or know what was coming next. I would definitely recommend this location in the future.
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January 2023 by Violetta Garbowski
This KENWORTH repair shop is truly amazing. Our truck broke down not to far from this place. When I tell you Justin and his team jumped into action to save the day and our load I am not exaggerating. They are so professional, quick, informative everything you can hope for from a mechanic. They have gained a customer with us and we will make our way from FL to this shop for any future repairs. Thank you again to this wonderful shop.
