-
October 2023 by Janet Phillips
BUYER BEWARE!!! After spending $12,000 which is a lot to me maybe not so much for some but I felt like I should have been treated with a little more respect than I was..had to fight for something as frivolous as to the kind of throw pillows I thought I had ordered..talked to the manager and felt like she copped an attitude with me right off the bat..she said I didn’t order pillows with fringe per the paperwork..but it was definitely pointed out with the sales rep..I don’t feel like it was my fault he didn’t specify FRINGE on the throw pillows on the paperwork..maybe he didn’t know there was a difference between fringe and no fringe..manager said I should have read the paperwork before I signed it..I told her I trusted the sales rep with what he ordered because it was definitely specified as to what we wanted..then she tried to tell me they don’t make them with fringe to what I told her to go look at the ones on the showroom floor then she starts crawfishing..I asked why couldn’t I just switch out the pillows with the ones on the floor..bottom line I got the pillows with the fringe and she apologized..I just don’t feel like I should have had to fight for something as frivolous as fringe on a pillow..is she really wanting to lose a future customer over some fringe..very disappointed
-
August 2023 by Sarah Gunter
I can’t say enough positive things about Howell Furniture! More specifically the store manager Maria. She went ABOVE AND BEYOND to make our experience wonderful. We had some “less than positive experiences” with the warranty department for a minor repair we needed on our recliner. We expressed our concern to Maria and she took our concerns and addressed them and didn’t just brush us off by telling us what we wanted to hear. I would definitely recommend Howell to anyone!!
-
July 2023 by Frankly, I.
Many of these reviews on this place are old but i will say this place is definitely for people that want high end quality so it is high end prices but honestly most of the stuff is around the same price online - i also love how sweet everyone is they give free cookies and coffee even when i didn't buy anything which wanted me to come back and actually get something
-
July 2023 by Teresa Schnake
Great prices and super friendly staff. The only place to make purchases for our home.
-
May 2023 by Haile Crockett
Driver Brandon stole from my home!!! They still employ him!!!!
-
April 2023 by Ali Nabours
Howell’s make it very easy to purchase furniture without hassle or worries. I have a hard time making big purchases (money + commitment scare me), but thanks to Patricia’s help and Howell’s policies, I just bought a couch I’m excited about. Most places around here don’t carry pieces that fit my style, but I was pleasantly surprised by some existing and customizable choices. I will also purchase a mattress there soon thanks to Patricia’s honest guidance. Don’t forget to check out their events, specials, and incredibly fancy and relaxing massage chair.
-
April 2023 by GG Howard
Howell Furniture is a huge disappointment. A couch we bought from New Look Furniture in 1998 is still a better quality. At Howell, we spent $990 on a Parker Living love-seat. Within months, the stitching began to unravel. Months later, we found more of the same, along with 1 place that completely separated. The warranty cost another $150, which is a waste of money. Never will I buy furniture from Howell, again. Save your money & time.
-
December 2022 by Staci Lamberth
Hands down the best furniture. It’s not just shopping, it’s an experience. I still have furniture in perfect condition that I purchased here back in the 90’s that looks as good as the day I bought it and has held up through years of use… an example of getting what you pay for.Make sure you get what you really want because the furniture will hold up longer than you will and be around generations to come.Don’t make your grandkids inherit ugly furniture you passed down.?
-
November 2022 by Buddy McGill
Awesome experience with Lake Charles store. Everyone greets you with a smile. Sales team and office staff were very professional, knowledgeable and polite. They have a wide range of great quality furniture and accessories. Highly recommend dropping in for a visit...
-
November 2022 by Tiffaney Marie
The BEST experience I had looking for my new furniture! The staff is sooo caring & helpful. I can’t thank them enough!!!
-
November 2022 by Maria McGill
Howell in Lake Charles by far has the best staff and customer service! ?
-
November 2022 by Janice Morgan
Everyone from the sales staff to the office staff is a pleasure to work with!
-
August 2022 by Stephanie Hazel
Nice furniture but very expensive
-
January 2022 by Roger Shellenbarger
Beautiful store. Clean. Our Salesperson was a very polite and respectful woman who was very helpful. While the furniture there was the same names at other stores, some of the prices were a lot higher, but in their defense they were offering big discounts, (but we all know that there is a 300% markup on most furniture). In all it was a nice visit, and we will return to check them out again in the near future.
-
November 2021 by Mike Stevens
I went there on Thursday they had the worst customer service i have ever experienced, i was in there for about 30 min before anyone came up to me to help me.
