“***updatedI’ve gotta say I’m genuinely surprised! This store went above and beyond to correct a mishap with a purchase. The owners themselves were aware and reached out right away..even ordered a replacement all the way from Beaumont. I guess I thought a bigger store like Home Outlet that I was just stuck with a sink I couldn’t use (especially since i had already customized the sink trying to fix) but no I’ve got a brand new one.They’re very down to earth and cooperative. ANYONE that has any kind of fuss about a purchase please do give them a call asap because they’ll handle it in no time.Like I said..surprising ??Thanks so much Mr Cody ????”
“Lowes is always a good place to go and get what you need. I have tried shopping for similar items at other hardware stores in the area, but I don't have the best experience in the other places like that of Lowes. It's been on the smallest amount of experiences at Lowe's in the Lake Area, where I needed a PVC pipe fitting for the pipes that have busted in the past, but always found the alternative to get it done, instead of running all over town and waisting my time with them other places... The Lowes staff is better for customers as well. I can't find a worker in the other stores almost as if they are hiding from me, in the hopes of being ultimately left alone instead of just being a good advice or good listener to the customers who are in need of some answers... I swear I went to a place in west lake Charles, on Nelson if you need me to specify that place of business I visited a little while back, and I swear they had 6 employees sitting in the service checkout area,IN THE LUMBER WAREHOUSE and playing with their phone, ALL OF THEM
The only one exception to the situation was a female employee, working on stacking full size sheets of plywood and standing them up into the wall displays that holds the sheets vertically upward. BY HER BUSY LITTLE LONESOME!
Wow that's a horrible way to go about your day, letting one person unload the entire stack of plywood sheets and then stand them up and against the wall in between the two statigically placed PVC pipe placement post set to support the sheets vertically upward. ALL WHILE YOU SIT ON THE PHONE AND DO NOTHING?? SH#T NOT ON MY WATCH I THOUGHT...
Anyway ,I put my mind back to the task I was originally there to accomplish, and I was POINTED in the direction of the necessary items(BY ONE OF THE NOT SO HELPFUL WORKERS SITTING IN THE SERVICE DESK AREA AND PLAYING WITH HER PHONE), SEATED STILL, IN PERFECT CONTENT, WITH POINTING ME TO THE FARTHEST THING FROM US, EXPLAINING THE LOCATION WHILE SHE IS PRETENDING TO POINT OVER ALL THE STACKS OF ENDLESS LUMBER, TRYING TO MAKE SINCE OF THE STICKS I REQUESTED BEING LOCATED BEYOND THE INDOOR SECTION OF THE FACILITY AND WAY TO THE FARTHEST BACK CORNER OF THE OUTSIDE AREA OF STORAGE!! SHAAAT!!
I was looking to purchase (treated 2"x1" strips for a small project I was tackling that particular day) FYI... AND THEY WERE ALL THE WAY OUTSIDE OF THE LUMBER WAREHOUSE AND THEN ALL THE WAY TO THE BACK CORNER OF THE LUMBER STORAGE OUTSIDE PARKING LOT... AT LEAST 200 YARDS AWAY FROM THE PLACE OF THE EXAGGERATING POINTING, TO THE ACTUAL PLACE I HAD TO GET TO IN ORDER TO GET MY WOOD FOR THE START OF MY PROJECT AT HOME... I WASN'T HAPPY BY THE END OF THE EXPERIENCE, BY NO MEANS... BUT ANYWAY I SHOULD HAVE POSTED THIS PORTION OF THE LUMBER WAREHOUSE ON THEIR OWN WEBSITE, BUT DANG I HAVEN'T ANY IDEA THE REASONS FOR THE LADY WORKING BY HERSELF, OR EVEN WHY AM I BEING POINTED IN THE FARTHEST DIRECTION FOR THE ITEMS OF REQUEST THAT I MADE... THANK YOU LOWES IS REALLY ALL I WANT TO SAY... KEEP UP THE CONSISTENTLY GREAT SERVICE AND ILL BE A CUSTOMER FOR LIFE”
“Mr. Ronald was extremely helpful. I actually drove from Sulphur to Lake Charles to come because Lowe’s couldn’t help me. Extremely courteousworkers throughout the entire store. Everyone greeted me as I walked through.”
“The staff here is not only knowledgeable on where things are in their store but what they products do and recommend. I was just there the other day taking advantage of the discounted vet day and as I was getting information an employee was taking notes to better assist someone with the same questions! You don’t find many places like this and definitely not the amazing employees!”