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September 2021 by Keith
Now Sudden Link. Was set up for wyfi hot spot. Hot spot is a frozen spot. Not good at all. Actually bad is a improvement for this place
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October 2020 by Keith Holland
Now Sudden Link. Was set up for wyfi hot spot. Hot spot is a frozen spot. Not good at all. Actually bad is a improvement for this place
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October 2020 by Gwen C.
This company is in Lake Charles doing the restoration. Their employees are staying in various campgrounds. We are also here working on restoration at the mall. One of my coworkers is staying at 12 palms rv park. Last Wednesday night right before storm #2 some of sudden link employees were driving the company trucks impaired I assume and hit his truck on the passenger door. He got up early Thursday morning to evacuate per mandatory evacuation and left before sunrise and did not see the damage until Thursday morning. He tried calling the police but there was nothing they could do. When my coworker was asking questions of the man he assumed hit the truck and to make a long story short had all the sudden link employees around 15 men to intimidate my coworker. The police said he should probably move bc of the immediate threat. I'm not sure what kind of company that allows this type of behavior but then I looked at the company reviews and all my questions where answered. Terrible representation of your company. Or is it?
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May 2020 by Daniel Babcock
Waited 30 mins to return equipment to be be told that they don't except cox equipment. This is not a cox store.
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November 2019 by Seven Five
A very deceptive company with the worst customer service. I wish the FCC would investigate this company aka suddenlink!
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October 2019 by Kathryn H.
First time ever leaving a public review. Sorry I'm required to even give them one star. Suddenlink is THE worst company. Cancelled appointments after waiting for hours. Technicians have no clue what they're doing. Hold times over an hour. Don't even bother going into the local office. Inaccurate billing. I feel so sorry for the few good employees because they must catch hell.
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October 2019 by Eric R.
If there were any other options for fast internet where I live I would be done with this garbage company. 1st appointment they show up with only one TV box. Four were ordered. 2nd appointment no one shows up. 3rd appointment a week later. Guy shows up and I hear him say "I don't have time for this s##t" .... Then goes to his truck and just leaves and does no work. So I call and call and call. Finally someone says they put in a new work order and someone will come out and take care of it. Well no one shows up and no call. Absolutely terrible company. Terrible employees and they don't care because they have the only fast internet around.
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August 2019 by Brent N.
Customer service is horrible. You can't file a complaint against anyone and it's always someone new you speak with. They open different accounts and disconnected my equipment when all I wanted to do is change my address. They can't delete that old information and get my equipment working. Incompetent people no customer follow up.
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August 2019 by Adam W.
Today I returned my equipment to the store in lake Charles. I had a brief encounter with a woman at the main counter. Even though it was not my turn, since I was in a hurry she took a moment to explain what I needed to do. If the call center I an actual knowledgeable person instead of referring all calls to a "sales" person I may not have discontinued my service. I just want to thank the woman that helped me in store, however I never got her name. If everyone was like her I'm sure more customers would stay. The store has a poster for something called altice or something of the sort. If suddenlink cared as much about their existing customers as they act towards potential new customers maybe we would have known this existed and would have had an option other than leaving.
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July 2019 by Gabby Ardoin
This is not a cox store
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February 2019 by Steve C.
Sudden link sucks! I had a missed payment so I tried to take care of it via their website only to find out I had to go in person to pay for it. When u miss a payment they require you to pay in person. That's ridiculous. Are we living in the 90's or something. When I arrived 10 minutes before opening, their were people waiting in line already. Once inside, I waited in line for 25 minutes before I was seen. I was there thinking to myself, am I at the DMV? It's almost as they want to make you suffer for late payment. On the flip side, the sales associate gave me a number to call to get my bill lowered since she felt I could get a better deal. That was nice of her. The associates service was good, sudden link as a business on the other hand sucks!
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November 2018 by Lu C.
Suddenlink billing, call center and local walk-in office have a huge disconnect. Went into suddenlink, Paid final bill, turned in equipment and spoke with representative at the store ensuring my account would be closed and all is good with final payment being made. 2 months later I receive a collection notice saying I owed a whole month plus fees almost additional $300. I logged on to my account and said 0 balance, I then called the 1-877-694-9474 number and the first gentleman Anthony could only refer me to call the collection agency. I said there is a mistake, but that is all he could say, he said he was unable to review my account. I asked for supervisor, she answered "escalations", kind of offending, but told her what was going on, she took time and went over the account. Said even though I canceled on August 3, I still had to pay the full amount plus fees. I told her that is not what the customer service rep said in person when I closed my account, but fine I will pay it. I paid it right then. She told me I would need to check the credit bureaus and report payment or dispute it. The biggest question, I had is WHY was I not notified, called or anything like that, yet it was sent to collections to hurt my credit? there seems to be a break in communication, I thought account was closed and paid as I was told it was, so why would I need to check and check again? The escalations lady sent me to Cathy in collections to see if we can get an answer as to why it was sent to collections, Ms Cathy, said I needed to "read the residential handbook", over and over, she wouldn't even hear my issue,I said if she could please help me, if not for myself but better the process, she said " it is not her job or suddenlink's job to hold the hand of our customers." I asked to speak to a manager and she said that her boss does not take calls. I told her that since she will not help with the situation or for better customer service, then I will call again and again, plus get reviews out there so that no one will have to deal with this. There is a simple fix to this on suddenlink's side. Their clients are in a sense blind- in limbo during a move, there needs to be better communication if something changes when a client cancels service. Plus it needs to be said to the client at the time of cancelation. It is unfair when someone truly believes they have "checked out and is square" to later have a unknown bill sent to collections. I have received other mail at my new address, it is being forwarded, I have received phone calls, so why couldn't I be given the courtesy from Suddenlink? When we first signed up 5 years ago, the bill was $105 for cable, dvr and internet, by the time we left it was $256 for the exact same services. The practices and service truly do not lean toward doing the right thing by the customer and making things right. If you must use them or are current clients, Please if you cancel your account know that they will bill you for a whole month in advance still, also please call them every 15 days to make sure there is No new charge. My balance was showing 0, but she said it can be added a month later, which then at 30 days is sent to collection agency. Just be careful if you use them.
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July 2018 by Monette D.
I'm giving them one star because I can't give them zero. Their cable is over priced and the internet service is sketchy at best. I feel like I'm living in the twilight zone while attempting to get someone to help. The company they contract their service out to is incompetent and lazy, don't expect to get any help from a contacted service person. It's a shame that they hold a monopoly in this industry, competition is seriously needed.