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September 2023 by Paul Burklow
Alfredo did a awesome job helping me pick out a car for my boys. he was very attentive to my needs and patient to my requests. He also has a great team that he's on. Kindal & James where very supportive and helpful in processing the paperwork. GREAT JOB NAVARRE!
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September 2023 by Renee Trahan
My experience at Billy Navarre, I had no issues Naquetta Boutte took good care of me I told her I want to spend "X" amount and no more because I was paying cash for my vehicle. She was very helpful and had patience while I made my decision out of the two that she presented to me. Your finance person was very nice and helpful. he took his time and explained everything that I need to know. I enjoyed my experience with Billy Navarre.
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August 2023 by Scott Sonnier Jr.
Matt Silva did a fantastic job with us!! We walked in told him what we wanted and he went to town for us! Have Great credit haven't financed In awhile!! He made it happen! He was honest, fast and friendly!! Definitely be using him for my wife a truck in the near future
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August 2023 by Katlyn Moffett
Literally THE BEST service you could ask for!! Alfredo Reese made sure we got exactly what we were looking for! He made sure to connect with us and get to know us as people which really makes a difference! We found our CAR GUY! We will forever be a Navarre customer!
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August 2023 by Christie Lynn Acuna
Out with the old, in with the new! Navarre Chevrolet has been a go-to place for us for over 25 years, and the buying experience is still the same amazing process as ever! Our sales person, JT, was sincere in his efforts to help us get into a vehicle that met our specific needs. He was patient and kind and kept us fully involved and informed during and after the buying process. The entire Navarre dealership was friendly to our family. We highly recommend Navarre and JT! We intend to buy our next vehicle from them! Thank you, JT and Navarre, for making us so pleased with our new 2023 Traverse!!!
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August 2023 by Tate F.
I bought a truck 2 months ago, within the first week My check engine light came on. The next week my service parking brake light came on, shortly after that a second code appeared on my check engine light. Then (here's the best part) my ENTIRE DRIVE SHAFT FELL OFF!!!, in the process of fixing that on the side of the road where it happened, I noticed the transmission fluid is completely burnt from neglect, so that's on its way out. No I didn't get the warranty, but I was told this truck went through a thorough inspection so I didn't expect it to completely fall apart a day after my first payment. After 3 weeks of giving me the runaround they told me there was nothing they could do. I even tried to trade it in and buy a different truck with them but they're not giving me any help there either without me having $13,000 down. A guy looked me in my eyes and told me "we don't sell junk here", clearly that's BS. I understand stuff happens, but this is too much and OBVIOUSLY pre-existing.
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July 2023 by Charles P.
They took care of my 2022 gmc Sierra Denali which had bad injectors at 4600 miles. Mind Boggling! The truck was purchased in Texas but stopped in Lake Charles. Considering the situation, Navarre did a good job of repairs. There customer service should be more attentive in keeping folks abreast of what is happening. We had to generate the calls to the service department. Secondly, they should be more attentive to their incoming calls. On the day to pick up our vehicle, we called at least 4 different times in 15 minutes. No answer. I realize we are accustomed to larger dealership but generally a car wash and presentation of the vehicle happens. We were just given the keys and told to go get it. These are just suggestions. The car repairs were great!
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July 2023 by Robin Trouth
Our salesperson, Joshua Trouth was very helpful in making our decision on our new vehicle purchase. He was very informative & patient with all my questions. He put us at ease and made us feel comfortable with shopping at Navarre. Love my new Tahoe!
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June 2023 by Candace Wulf
Go to Navarre and ask for Sam Dixon!! He has the best customer service. He will answer all of your questions and makes sure you are 100% satisfied!! He is very knowledgeable about all of the vehicles as well. The three hour drive to see him was well worth it. My husband and I left with a big smile on our face!
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June 2023 by Ryan Fults
Our salesman was Alfredo Reese, we walked in wanting to buy and with an idea but he helped us find exactly what we were looking for in the exact price range we wanted. He was very friendly and did everything he could to make us feel comfortable. He was honest with what he knew about the vehicle and if he didn’t know an answer, he knew who to point us to that did. Overall great experience buying a vehicle.
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June 2023 by Malcolm Smith III
Thank Mr. Alfredo! You and Mr. David went out of your way to accommodate me. The hospitality that you showed, was greatly appreciated and I love my new truck. Thank you so very much.
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May 2023 by Charles Bowman
Friendly and very helpful staff. Everything clear and fresh. Huge selection of vehicles. On site oil change facility with a car wash. The most difficult thing to do is pick out which vehicle you like the best
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May 2023 by Brenda Doyle
We had a great experience here!! Alfredo Reese is an awesome salesman and the whole process was such a breeze!!
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April 2023 by Gary Sonnier
This is from Kay Sonnier. Gary, hubby, passed away April 4 and I was over my mileage on my lease and felt the need to downsize.I was very apprehensive about even going to even look at anything because I don’t like pushy salespeople- yep, I said it.In walked Matt Silva who was kind, knowledgeable about all of the products, and professional. He was patient with me and really listened. When I wanted to sit in a locked vehicle across the lot, he actually loped to get the key. When I had questions about turning in my lease early, he loped across the lot to check with Nat Banks who works in the Finance Dept, another Navarre gem! Yes, they have golf carts, but I was sitting all comfy and it was faster for him and easier on me.When I was in a bind because of work and a church obligatjon- Iasked Matt to deliver mynew car- and he did! I was in a hurry to get to the church event and he quickly setup the Apple CarPlay for me! This evening, the day after the sale was all completed, Matt called to ask howi was enjoying it so far.Matt took his time with me and never pushed- I'm giving this review 5 stars but I'd give Matt Silva 20stars if jt was an option. Thank you Matt for your helpduring a difficult time forme.
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April 2023 by Jasmine Sabir
I can’t say anything bad about this dealership! Alfredo Reese was an amazing salesman! I came from New Orleans to purchase my new vehicle and everything was set up for me before I even came to Lake Charles. Once I got there Alfredo welcomed me and my process was very quick! If I could rate him with 10 stars I would! This was the easiest car purchase ever! I recommend this dealership if you’re looking for great customer service.
