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January 2024 by Richard Little
Very helpful and knowledgeable
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December 2023 by Chelsie
Fantastic customer service from Mr. Isaac!
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October 2023 by David Vaughan
Employee Noe was great. Helpful and friendly.
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August 2023 by Joshua Dallas
Wasted money on a new alternator because I trusted AutoZone.I should've just bought a voltmeter, I get that, but we are told we can rely on AutoZone for free and accurate battery testing.When I bring in a battery and ask for it to be charged and tested, if I don't get a call I assume the battery was just low charge, right?I go pick up the battery, no one says anything about it being bad and they just give it to me, must've just needed a charge, right?I put the battery in the car, a day later it dies again. Well that means the alternator must not be charging the battery, right? Follow me so far?So I spend 600$ getting a new alternator put in.. and the car dies again the next day! So I bring the battery to a different auto parts store only to discover that it was in fact a bad battery.I will never spend money with this company again over this.
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July 2023 by Coach Mac
Knowledgeable and helpful staff. Quick service
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March 2023 by Nicole Sylvia Moldovsky
Noe is by far the most wonderful at his job and then some. He helped me with an instal something that everyone else in town said was uninstallable. I for sure will only come to see him for all my cars needs no matter what they are. Thanks Noe! You made my whole week! You deserve WAAAY more than 5 stars. More like 5 million Stars!
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January 2023 by Marjorie Gobert
Very satisfied, the associate that helped me went beyond to help me checking things I never asked about to try to help me find the cause of the problem. I never had any one go that for out to help me.
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December 2022 by Carmen Causey
I first went to the Medora location off of MLK. They would not help me with my dying battery. Kept telling me it was the starter. Went to the Nelson location and someone kindly helped me return my battery and buy a better one. Thank you so much!!
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December 2022 by Kristie Qualls
I buy all of my auto parts and accessories here. Friendly and helpful staff. I can always find exactly what I need to fit my vehicle at a great price and with warranty.
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November 2022 by Charles McGlynn
Very helpful guys and Daniel especially knows his stuff, you can tell he has the experience!
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July 2022 by Trent Perry
Went to buy a new battery and brought my old one in. Very knowledgeable employees. Very kind and helpful!
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April 2022 by Heather Frederick
I was on lake charles with my kids. I had a flat and stopped at this auto zone. The staff here were beyond friendly. Very sweet, helpful, and offered us a drink. They made sure we had everything we needed. They said they treat customers the way they would want to be treated!!!! 100% recommend doing business here!!!!!
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February 2022 by Ginnie Knight
I was traveling through Louisiana on a Sunday. My battery light came on which was concerning because I had a relatively new battery from AutoZone in my vehicle. I stopped at a different auto zone than the one I am Reviewing now and they were very helpful and explained thaty battery was under warranty but they didn't have in stock and sent me to this auto zone on Nelson Rd. I told the person what the other AutoZone said and she checked the battery and because it had 50% powere they won't replace it!! So they charged the battery and then tested the alternator and found it was the problem and sold me an alternator. The next day I got to the garage only to find the alternator they gave me was the wrong one!!!The mechanic called AutoZone and luckily I got someone that knew something because this person asked me questions the first one didn't and he was able to determine that there were 2 possible alternators and of course the one I had was the wrong one, however they were able to bring the parts right down and then the refund and core exchange went smoothly.The privious person didn't ask half the questions the one this morning died. Had she asked them I probably would have had the right part to begin with and been ony way that much quicker!!!!
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January 2022 by Jayne Anderson
Chris is an outstanding employee. He replaced my battery and one before mine, all the time with a pleasant attitude and a smile. I recommend this Auto Zone on Nelson Road over other auto parts stores. You will be pleased with their service.
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January 2022 by Gary Benoit
Very helpful just wanted windshield wipers and they installed them before I finished paying
