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June 2024 by millie rive
Tracey is one of the best people to work with and very helpful on what needs to be done thanks for everything
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May 2024 by otisdrew
I’ve had the opportunity to work with Tracey Lassere on two different occasions. She’s extremely professional and has a high attention to detail. She is extremely thorough and extremely helpful. I recommend her to anyone looking to purchase property for a primary home or for an investment.
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May 2024 by Misty Marshall
Tracey Franzel-Lassere at Hancock Whitney River Ranch is a phenomenal loan officer. She was able to help every single step of the way.
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May 2024 by Meryl Bertrand
Tracey L. is so helpful and knowledgeable! She is able to answer any question thrown at her, and guides the customer through a smooth process.
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May 2024 by Taylor Kelley
Tracey Lassere is a rockstar! Knowledgeable and honest. One of the best!
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May 2024 by Sara Tannehill Zuschlag
Incredible customer service and loan options for business and personal needs. If you are looking for a one stop shop for all of your banking needs, Hancock Whitney Bank is an excellent place to be!!! Call them today!
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April 2024 by Helen Quinn Arwood
Working with Tracey Lassere to get a mortgage for my new home was a breeze! She was there to answer all my questions every step of the way.
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March 2024 by Nicolas Rivero
Just set up a mortgage account here. Tracey Lassere worked with me through the whole process. Everything went smooth and the closing was fast.
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March 2024 by Legacy Title
Our team loves working alongside Tracey Lassere for mortgage transactions.
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February 2024 by Craig Roberts
I needed a mortgage. I was out of town for most of the process and Tracey Lassere handled all the work for me. It was a seamless process a few emails and phone calls. She saved me money and time. Highly recommend.
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September 2023 by The Bennette Family
Nice Bank.
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August 2023 by Peter Cotton
Dear Brothers, & Sisters,Thank you so very much for you warm welcome by Assistant, Cameron at your 1301Branch. We are new in Louisiana, & several other Banks simply brushed us off because weWe're new but Cameron showed concern and we will sign up with Y'all shortly.
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March 2023 by Anna Robicheaux
Service is painfully slow. Over the last few months the speed of service has decreased significantly. I was giving the benefit of the doubt before posting, but it has now been 2+ months that I go through the drive thru and have to wait a minimum of 20 minutes for transactions. Today, I waited a few minutes before someone acknowledged me and took what I put in the tube. Then, I waited 30 minutes and watched 4 people drive up and away before someone finally came back to ask if I was waiting on something. They then sent me my deposit slips. I was in the drive thru for 32 minutes total. Very disappointing.
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February 2023 by April M.
My account was transferred there bc Midsouth closed. I miss Midsouth! Hancock Whitney has employees that honestly don't care about the customer. For example, when asking about their overdraft policies because I was a new customer. I was met with a very rude man talking down to me about how I shouldn't let it go negative. Well, no duh, I never intend to but it happens to everyone sometimes. But I had to ask like 5 times and he kept talking me in circles without asking my question and trying to put the blame onto me for hypothetical over drafting situations. And don't get me started on the loans. I got a personal loan. READ THE FINE PRINT! I was never told this but apparently in the doc they have given themself "the right" to pull money from any other accounts you have with them if they see fit to put towards your loan. I HAVE NEVER HEARD OF ANY BANK DOING THAT. That is the final straw for me. Horrible. Goodbye Hancock.
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September 2022 by Vincent Mc
Very friendly and punctual service. The vice president (I'm sorry but I forgot her name) really helped me out. I needed signature certification and was sent here from another branch. She was very friendly and took care of me without me having to wait too long. She really helped me out. This is what you need from your bank, someone you can count on in your time of need.
