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July 2023 by Cataleya S.
I never expect anything when I go to Walmart because let's face it it's Walmart but I had NEVER been treated like I was this afternoon. Went to self checkout and was going to get a bone for my dog it would not scan. Called the "attendant" over who proceeds to look in my bags and look at the screens saying she is going to have to rescan everything because I put things in my bags that I did not scan. Fast forward she starts ringing up everything I had already rung and what do you know!!!! Same total that it was at the register. I questioned her and she kept her mouth shut. I asked for corporates number and she tells me "it's on the internet figure it out yourself". NEVER AGAIN!!!!!!!
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February 2023 by Candace J.
Walmart pinhook is trash they never answer the phone none of the departments their sickening store the people are sickening too don't come here
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January 2023 by jack sui
Worst customer service ever, the black lady ask me ID for refund $100 money order, she doesn’t f know what she doing . Try tell her but she angry mad ugly
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November 2022 by Gretchen D.
OPEN MORE REGISTERS, for the love of God !!! This place is a sh hole. Learn to be personable and not rely on machines to help customers. Thanks!!
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October 2022 by Keith Boudreaux
Worst store ever. All them and they just hang up the phone. I guess that’s one way not to answer calls.
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July 2022 by Elizabeth H.
One open register, with a clerk. Half of self- check out of order and lines forever. Absolutely ridiculous. If that is how they run this store, it won't be my "saving place".
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June 2022 by Sheila M.
Terrible policies ! you can not go into the dressing room with your own kids to try on clothes. When I asked what is the age cut off so I would know whether I could go in with my young son. They had no idea what the age cutoff was and were very rude because I asked a question.
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June 2022 by Philip M.
It's Walmart. That's about all I can say. And worse than your average Walmart. Rude surly no help workers.
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May 2022 by Mona Brasseaux
I needed a money order, during normal business hours, and there was no one at the Money Services area. Another Walmart employee directed me to the Customer Service area and stated that they were offering Money Services down there (weird, but ok). When I went there, and asked for a Money Order, they said they were not doing Money Orders. I asked if the machine was down, she said no, the machine is working, but it is over in the Money Services are and they are not going over there to sell me one. I explained that I was directed by an employee to Customer Services for the Money Order... and she confirmed that they were offering Money Services at Customer Service, but still refused to sell me a Money Order.
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April 2022 by T.J. B.
This Walmart has cured me from shopping at any Walmart period. The last time I went there was a couple of months ago. I was buying a huge list of baking items to bake some cakes. As I approached the register, I realized the big bag of sugar I had was punctured and sugar was pouring out. I decided to give it to a Walmart associate and let them know rather than putting it back on the shelf. One of them was walking towards me with her Walmart vest. "Excuse me ma'am," I said, holding up the bag of sugar. She did not even look at me. I had to step aside to avoid her running into me. Really?!?! A rude, snobby "sales associate?" No problem! I put the sugar back on the shelf, left all of my baking supplies in the basket, and left the store. I immediately transferred all of my prescription meds from Walmart Pharmacy to Target. I'm NEVER going to a Walmart again!
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May 2021 by Dustine D.
Came to get a few things, grabbed what I needed until I came to get a phone glass cover, which is locked in a glass case. I waited, watched the guy help two customers, went to lay away asked the ladies there for help.. 10 min later I see the guy again, asked him for help, he helped 4 other customers and finally helped me
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April 2021 by Regan C.
We have been to this location several times in the past, but service this time was absolutely ghastly. We came for a simple pickup order, available for pickup between 6 and 7, notified by phone that the pickup was ready. We parked at 6:35 p.m., and we weren't able to leave until 7-freaking-30. Add to that the 30 minutes it took us to get home, and unload, and this little trip took us as much time as we would have taken in the store! And yes, I realize, first world problems, but I'm a big believer in the idea that if you are going to offer service, it should be done well. Add to that that no sales associate that interacted with us was wearing her mask properly, except for a woman named Ebonie who was finally able to find out what exactly had happened. The punchline? "They had put [our] order in an awkward place, and kept missing it." Ridiculous. Several bags of frozen food were almost halfway thawed, and I'm curious about how well the milk is going to do. All in all, bad service, disorganization, bad safety protocols, and no real way to address the problem. As an extra added bonus, I tried to contact the store to tell them about the problem, and nobody would answer, not in pick up, not in customer service, nobody. I could sit here hearing that ring tone for the next 45 minutes. 15 minutes, and it is still ringing now.
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February 2021 by Walt W.
I travel all over the states and have been in Walmart's from coast to coast. This store is, hands down, the worst I've ever entered. Always looks like a post Black Friday day. Empty shelves, unorganized shelves, dirty, consistently out of items. Empty cold cases. No clue how they stay in business. Short-staffed and the employees who are there would rather not be. Sheeesh!
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July 2020 by Lynn A.
Cashier wasn't very nice. When I was loading my items at the cash register and the young lady who was checking me out acted like I was bothering her. Didn't greet me and didn't even tell me my total, I had to ask for it.
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March 2020 by John C.
It's a Walmart, so set your expectations appropriately. I have had good help (such as in the electronics section) and, uh, let's say no help because I asked the wrong person the wrong question. But It's a big store and lots of things. I can say definitely it's my favorite of the Lafayette Walmarts. So, I recommend it. Yah, I go here a lot. I have also used the order ahead and pickup at the curb, which worked very well. But since I'm retired, I can wander the store at my leisure. Hmmm, so do I need another ice chest for crawfish boils?
