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September 2023 by Gon Son
These pharmacists should be fired. I was given the wrong medication which happened to be a highly controlled substance. Seems like a huge liability that these pharmacists are just swapping out medications for 'substitutions' without even consulting the prescriber and prescribed. I do not know if these people are just incompetent and didn't fully read the label or switched my medication without even telling my doctor. I will be coming back tomorrow to get the right medications and will be switching pharmacies.
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August 2023 by Allie Blanchard
Absolutely so slow. Sat in line for over 30 minutes with 2 cars in front of me.
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July 2023 by Kaitlyn Moss
What’s the point of the website saying FREE test, yet when you go in they say they don’t do that anymore! Hmmm it was on the Walgreens website where the appointment was booked it was free just the night before! Yet they do it anymore?
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April 2023 by Liz S
I had never had bad service at this store or any other.
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January 2023 by Lynell Kevin
Waited on hold for an hour and 4 minutes then was just hung up on, I wish this wasn't the reality but I instantly said hello when they did and they just hung up the phone, they have no respect for anyone.
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June 2022 by Madeline Clouatre
This is the absolute worst Walgreens I have ever been to in my life. I went to get a refill at the end of May. I watched one of the younger employees to go and ask if they had my medication in stock. I watched Scott C. (registered pharmacist) and Catherine L. (pharmacy manager) both shake their heads no they don’t have it. I was then told my medication was on back order until October so I asked if they could cancel my prescription so my doctor could fax another prescription to CVS and I was told it had been canceled. Turns out it was not canceled when I left the store and had to call back to get them to make sure it was canceled. I spoke with Scott C. (Registered Pharmacist) who told me he had canceled it. Still wasn’t canceled. Had to call back again and ask them to call my doctor to confirm that it had been canceled. Hours later my doctor received NO CALL. At this point my doctor was furious and called Walgreens themselves. My doctor spoke with Scott C. (Registered Pharmacist) as well and guess what he tells my doctor?? That I must’ve been confused and that my prescription is ready to be picked up!!! It seems to me as if they are playing some sort of game. How unprofessional to blame their lack of knowledge on a customer. I spent hours between calling my doctor, Walgreens, and other pharmacies to see if they had my medication in stock. I will never go back here again. I have never written a bad review before either and I will be calling corporate as well. Better customer service is needed!!! Especially from Scott C.
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June 2022 by Glynn Hebert
Beware of store manager (Chad) and associates. My sister purchased a movie gift card for my birthday. The associate (name I do not know), assured her more than once that the theaters in Lafayette were AMC. Well they aren't. The nearest one is in New Orleans. AMC and Walgreens aren't willing to make this good. Chad was curt and the Walgreens customer service agent was not so very nice as she should be. Walgreens kept the money and no concession was offered me. Beware of the gift cards you buy. Not all of the venders are local, but they will tell you they are. I don't shop Walgreens because I've had problems with their pharmacy. Their employees are inept and uninformed. I made a phone call later that day only to be told the local theaters are AMC. NOT, Mr. Manager. Your people need refresher training.
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May 2022 by Zany
Zero stars please. They are the worst for customer service. Definitely dont waste your time getting prescriptions. Longest lines and slowest techs are here to delay you at every moment.The manager was nice. The young one with braces. Good person, most help I’ve ever had at Walgreens.
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March 2022 by Luna Lovegood
Every time I come to this location they have "misplaced" my prescription. They had misplaced my very important controlled substance that I was prescribed for treating substance abuse. Very worried as to how a controlled substance with potential to be abused was just misplaced.This time my Prozac was "misplaced" and I was told they are now out. Won't be able to get it in another couple days. It seems like the employees here do not grasp the importance of what they do at all. Some people are on medication that they can't just stop taking for a couple days because it was "lost".If insurance made it easier to refill prescriptions before the last day, I would not be in such a bind. However, Walgreens employees should know that theyre competency is what we rely on.Chances are, you're local drug dealer is way more reliable than this place... At least he doesn't misplace his stash.
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March 2022 by Emma Sonnier
This is the 3rd time a prescription of mine has been "misplaced". I seriously think that these employees need to have a lot more training because it's very obvious that they don't understand the importance of their job. The employees are typically very nice if something goes wrong however the amount of times that I've had issues here is just insane. Definitely looking for another pharmacy preferably one that's locally owned and ran.
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March 2022 by Spam Email
If you are prescribed a controlled substance please do not trust the employees here. The past 3 times I've come here they have "misplaced" one of my prescriptions. Very curious how a controlled substance (Subutex) just miraculously disappears (especially when it has a high abuse rate and is sold on the street)..These employees simply don't understand that what they do is important and consistently mess up at least one thing every time I get my meds filled.
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February 2022 by Destiny Arceneaux
The manager on duty I believe her name was Ms. cyn. On duty at 6pm on 1/28/22. Was beyond rude. My husband had a question about pricing on an item and asked the cashier if he could talk to a a manger the cashier advices us that the manager had a horrible attitude and sure enough she walks up to us and before we could say a word she instantly was talking to us reckless and had an attitude. Mine u we had not said not one word as of yet after that we returned it all and didn’t even respond. I was shocked at her customer service and demeanor as a manger I couldn’t believe that right out the gate without us saying a word she reacted in such a way.
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February 2022 by Shontell Brown
Horrible staff, slow service. Was at the drive thru at 9am sharp, no employee served on me until 10-15 minutes nor apologized. Sad smh
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December 2021 by Rachel Mouton
Megan in the photo department is the absolutely worst! She had me sit and wait for 30 minutes before she would even look for my order. There was literally no one else in her department.
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July 2021 by Jennifer Guillory
Just had excellent customer service from Jeff in the pharmacy. Took all my new medigap numbers and saved me minimally $32 a month. It’s so nice when things go right and people are pleasant. Thanks again Jeff.
