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June 2024 by Matthew Underwood
They go extra mile to help you
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May 2024 by JJ
I was referred to this location by another Verizon store that couldn't help with my iPhone issues and was told they had tech support in store. Arriving there at 2 in the afternoon, there was one person working with the only customer in the store. After waiting about 15 minutes, I was waited on and discussed my phone problem. He worked on it, determined one problem but couldn't figure out the second issue. While waiting to download information, he waited on another customer that had arrived. He never came back to finish with me! With employees occasionally appearing from a back room, I flagged someone down. I got Marshall, the manager. After explaining my issues AGAIN, he decided we needed to factory reset the phone, thereby wiping all of my information off the phone. I specifically asked him, twice, if he was sure he could restore my information because I needed a working phone when I walked out. His response was yes, absolutely. After agreeing to try the factory reset, he tried it but it didn't fix the phone. And amazingly he can't get my information back! Really?? No, I can't fix it here, sorry for the misunderstanding. We're not a repair store but you could go to the Apple repair store and they could do it, no problem. After waiting 2 1/2 hours and working with 2 different people, I now get to wait at another store and ultimately the information can't be restored. DO NOT USE THIS STORE IF YOU'RE EXPECTING A KNOWLEDGEABLE STAFF THAT CARES ABOUT CUSTOMER SERVICE.
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January 2024 by Yolanda D
They sell 5g phones knowing there isn't a single 5g tower. Your phone will stay on LTE, and won't be able to get service in 60% of Lafayette. Charging us an arm and a leg for subpar service. Do I smell a lawsuit?
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December 2023 by Sierra S.
This store has absolutely no idea what they're doing. If you want your phone set up right go to Best Buy. They offer for you to make an appointment but don't even look at them or prioritize them and people who don't have appointments will be helped over you. I don't know who the manager is here but they need to get their store in check. The worst system.
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December 2023 by Michael H.
Avoid Verizon at all costs. Their coverage in Lafayette is so bad that this store doesn't even have internet anymore. It has been getting worse every year. Roughly 20% of Lafayette now has no internet service from Verizon.
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November 2023 by Chip Thompson
Incompetent representatives when trying to actually reach the local store. Bounced all over the Verizon automated phone system. Never reached the store.
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November 2023 by A D
Doesn’t Verizon realize how laughably inadequate its network in the Lafayette area is? AT&T and even T-MOBILE have far-surpassed Verizon in terms of network quality in the Lafayette area. To have a SINGLE 5G site in ALL of Lafayette is just embarrassing. The remaining LTE sites are old and congested. Where is the modernization? Verizon is charging premium prices for an inferior network experience. Can’t rest on your laurels for too long, Verizon - look to Sprint as an example of what happens to companies that become complacent…and then multiply the effects tenfold due to leadership that is so arrogant about the brand that they fail to see the brand slipping away before them. If you want slow data and inconsistent service all at a premium price, go with Verizon. It’s a sad day when AT&T of all things is better. Or even T-Mobile…we used to call them T-Maybe! Verizon was once the gold standard in Lafayette and now it’s been left to rot due to arrogance and lack of CAPEX. Can you hear me now, Verizon? Do you even care?
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October 2023 by arling silva
Bad customer service .
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October 2023 by Jennifer Zamora
I apologize I’m not one to write bad reviews about any company but this one was one of the worst experiences I’ve had. To contact them via their phone to ask a question they did not respond for a whole drive to their place when I arrived the wait time was horrendous. During the conversation I felt like I was being targeted and implying that I was not a costumer of interest or that I was poor you all know that look they give y’all or the specific words they use. It was quite unfortunate will not do business there ever.
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September 2023 by David LeBlanc
They only sell devices. Don't go if you are having issues with your phone or plan. They will just tell you to call the 800 customer service line. They don't care, you are just a number here. Needless to say I am no longer with Verizon.
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September 2023 by Unnamed
Good luck getting in touch with an actual human at the local location.
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September 2023 by C N
Jermaine was awesome and very efficient, thank you again for your help!
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July 2023 by Elaine Bowers
Nice, clean and OPEN. Not many are anymore and they had several people working there that was helping customers. Amazing.
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June 2023 by James Hunt
I went there for help with my 8yr. old phone that doesn't accept updates anymore. The lady there gave me a detailed explanation of my phone's age related inadequacies. I was informed of my long-term Verizon account that qualified a $700 discount towards a new phone. The delight of the rewards of paying one's bill on time and loyalty to your service provider is satisfying in the end.
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June 2023 by Bruce Mitton
Small business. Staff Ryde unprofessional dressed
