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February 2024 by raven boudreaux
I left the youngsville location due to a horrible experience with Jai who clearly hated his job. Came to the pinhook location hoping for better service and understanding, Cailin went above and beyond to help resolve all of the issues I was worried about. I highly recommend her.
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January 2024 by Pearls of Wisdom Love God
Great customer service! Glad I switched when TMobile took over Sprint!
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November 2023 by Bunni Chatman
I was greeted by the door immediately. Ben" was awesome!!. Very professional, polite, and knowledgeable.
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November 2023 by Patrick L.
This is the 3rd and final Verizon store we came to today. The other two had employees that weren't really trained. But this one right here on Pinhook, has Ben. Every Verizon store should have a Ben. He is Very knowledgeable, polite and helped us with everything we needed. We will for sure come back to this location in the future.
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July 2023 by Patrick Lanclos
The times I went the staff was very knowledgeable and prompt. No complaints , except that if you go during the peek busy time, you could be waiting for a while.
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July 2023 by Big Butt Johnson
If you can walk in and not have to wait to long, this is my Verizon store of choice. They're always so helpful and friendly. I usually know exactly what I'm looking for, but on occasion, if I'm not sure, they've got the answers.
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June 2023 by Justin
Customer service was great, but the cell service sucks in Lafayette.
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January 2023 by Jessica Darby (angeleyez)
My husband and I came in to purchase a couple smartwatches and Rachel assisted us. I loved her, it was like we would have know one another forever she was awesome very respectful she genuinely enjoys what she does, she answered every question, worries. She made sure I left satisfied. I felt Rachel & Hunter deserved recognition for making sure our every needs threw every step was there priority and now days that's a RARE OCCASION especially in "customer service".
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January 2023 by Kathy Fontenot
I was able to walk in, say what I needed and receive excellant service. I left with exactly what I went in for. Two new phones for my grandchildren for Christmas. I was very pleased with the representative that helped me.
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November 2022 by Amber
Fast easy and great customer service! Jaden was very professional and thorough with my process. Will definitely go back to this location for all my phone needs
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August 2022 by Clyde Norbert
I was very pleased with the patient of the Verizon Rep on both ends
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April 2022 by dromero33
Had a great experience. Upgraded 2 new phones today and Rachel was awesome and knowledgeable. It was a pleasurable experience.
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March 2022 by Gabriel Meador
Jesse is the best Cellular Advisor I have ever encountered. Educated, informative advice that is specific to your needs! Go see Jesse!
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January 2022 by Brandy Batiste
Xavian is the #1 Phone Dr!!! He is so patient, knowledgeable and personable! My experience there was very pleasant and proved that their are still companies/employees who live by servicing the customer vs providing a service to the customer. All the staff were just amazing and very helpful! That is defiantly my new spot! Great work guys!!!
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January 2022 by Kylan Williams
Mr. Xavian was very personable and provided exceptional service. He went over and beyond to make sure my phone was back up and working before my next day trip… I am truly grateful to him.
