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February 2024 by jakeira phillips
Went to rent a uhauli been going to this company for years to rent u-haul' for the store i work for. When i got there to give my id the store manager refused to take it bc it was cracked . i goes to explain to her that i been coming to this location for years because i worked at a company right up the street and i goes to explain that y'all always taking my id like this ! my id is not expired just was a crack she refuses to give me services i just think thats crazy. its really upsetting i've been coming here for 4years now and to turn me bc of that is unnecessary! Something needs to be done about that being that people still have to wait on new ids to come in the mail or dont have time to go to dmv to get one that very second just to rent a uhual . not to mention she was very rude
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January 2024 by Jude Broussard
Employees who checked me in and out were super helpful and pleasant.
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January 2024 by Brady Broussard
Great service and super friendly. Would definitely rent from them in the future. ??
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November 2023 by Ed Billeaud
I made a reservation for a trailer hitch installation as I was instructed to do when I called and spoke with a uhaul person on the phone. I paid in advance and showed up on time. There was no trailer hitch and no one to install it.They did issue me a refund. I got a nice phone call later with an apology. But I still don't have a trailer hitch. I do not like leaving a bad review. But maybe U-haul company needs to address some issues.
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June 2023 by Tamika Jones
Great customer service! It is a shame though that those young men had to work in the Uhaul building with no ac and 1little fan.
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June 2023 by Ryan Wilson
All I have to say is "Some of the best customer service I've personally experienced!!!
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May 2023 by Andy Ruhl
Had a reservation for a 6x12 trailer which I had made over a week prior. Called the day of to confirm the trailer was there -they said yes they had 2 trailers available. I showed up and they said sorry the trailers were no longer available. Now I'm set back an entire day on my move because of this nonsense. To add insult to injury, I got to watch another customer hook up and leave with the last 6x12 trailer while I was on the phone with customer service. What a joke. Don't count on them to be able to fulfill an order. They gave me a measly 10% discount and I have to drive an hour out of my way to get to another location in the morning. Thanks Uhaul. I hope I never have to use a uhaul trailer again.
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March 2023 by Shari S.
We just picked up a car hauler from this location and had such a good experience. The general manager not only did an excellent job training his team member but also did a great job explaining everything to us. It was obvious he is committed to excellence!!
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November 2022 by Nubs
The women who delivered my U-Box were great. It was a smooth cross country transition. I had a nightmare of an experience with “pelican movers”, buyer beware.
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October 2022 by Frank Rinkevich
Scheduled a hitch install for 9am on a Saturday. I got there 15 minutes early and the person at the counter said the hitch installer wasn't coming in until 11, 2 hours later than my scheduled appointment although it was clearly on the schedule. Install took from 11am to 130pm. I mentioned to Brock how this was going to affect the rest of the day. He really understood the situation and took care of the customer. It was an acceptable way to compensate for the lost time and the only thing that saved this from a 1 star.
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July 2022 by Dakota Chase (Trump4FXPresident)
My experience with this company has always been absolutely horrible. Use Penske.
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April 2022 by Shannon Olivier
UNRELIABLE!!!! I reserved a truck, a week in advance, & when I went to pick it up, they didn't have it. Not only did I reserve online BUT, I also called the store to confirm I had a truck. So, moving day & NO MOVING TRUCK!!!! No one apologized or seemed to care.
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March 2022 by Kit G.
Stopped in cuz I needed some propane so really this review is just for that got excellent service quick responsive couldn't be happier I will go here again anytime I need a propane without a doubt.
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February 2022 by Philippe
I have been rip off $10.00 from my Pocket !!!When i asked the very polite young girl why i have to pay $44.95 the empty cylinder propane when its tag $34,95 " The answer was its the new price in the computer . its was no manager on site who could reversed the charge ! so i left and call customer service who redirected me to the Uhaul lafayette and gave my phone Number , didn,t get any phone call from the Manager ? I do think i lost My $10.00..
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November 2021 by Jada Kratzer
I just received another charge on my debit card, approximately 33 days after I rented the truck. I contacted U-Haul concerning the additional charge, but they refused to discuss anything with me. I sent an email requesting a return call from upper management, but got no response. I’m in the process of disputing the charge and getting a new debit card.
