-
June 2024 by Harry Malone
I’ve been dealing with Stuller since the 80’s and have always been pleased until recently. I’m writing today bc of a cad/cam I just received. My customer has a 3ct marquise diamond that she wanted mounted in one of their rings. It was a 3C ring but they only modify up to a 2ct so they sent me to their cad/cam dept. I gave them the part number 124654 bc my customer took a screen shot of the ring she wanted and sent it to me. So of course I didn’t look for anything that’s similar, why would I do that? I spoke with them on the phone and told them what size I needed and she wanted platinum. They send me a request for approval and I glanced at it and clicked approve. I didn’t study the ring bc it’s so simple. All they have to do is change the center stone 6 prong mounting to house a 3ct. I get the ring in and while it’s very similar from the top, it’s a completely different ring. I called and they sent a return postage and I get a call today that they’re gonna give me scrap on it so I’m not out the full 1k. If you’re looking for cad/cam services, I highly recommend looking elsewhere! I wish I had outsourced their own design. Ridiculous…..
I’ve changed to five stars bc they called me today and were very polite and said they were giving me the full credit. I hate this happened but I know I shouldn’t have been the one responsible for it bc I sent them the correct part number from the beginning. Thank you Stuller for making everything right.
-
June 2024 by Kimberley Gruhn-Sundquist
I wish I could give Stuller zero stars. I’ve been dealing with Stuller through Helzberg; still without my rings even though they were promised to be completed and shipped by May 7th. I called them directly to file a formal complaint and every person I spoke with wanted to pass the blame to Helzberg. Again, this was not Helzberg’s fault, they use Stuller as a wholesale jeweler for special orders. My wedding ring arrived without my engagement ring on the 22nd then the engagement ring arrived today without the center stone! This is crazy!!! I can’t ask to return them as they are custom and we wrote a check. I can’t even begin to describe how angry I am at Stuller after all the money we’ve spent. I feel like we got swindled. Whatever you do, do not order from Stuller! If your jewelry store uses Stuller as a wholesale jeweler, DO NOT OPT FOR A SPECIAL ORDER THROUGH STULLER. Criminals!
-
June 2024 by Jean-Michel Lambert
You need a passport picture to get a pricing for a product?
Is this a joke?
Never buying from the manufacturer. Worst customer service.
-
April 2024 by Shannon Denny
Always on time, great selection, helpful staff and fair prices.
-
April 2024 by Ayman Nakhla
Stuller simply is the best always!!
Appreciate doing business with Stuller!!
-
April 2024 by Joseph R Villarreal
Stuller is on the ball! We love Stuller and their excellent customer service - especially CAD CAM services.
-
April 2024 by Goldart Jewellery Studio
TOP , always on top. Knowledgeable staff, kind, courteous. Super fast shipping. GO STULLER GO !!
-
April 2024 by Theresa Boin
Always helpful and courteous.
-
April 2024 by David Ungaar
Every time I contact your order department the rep. Is very professional, friendly and has knowledge about each of my inquiries. If they don't have a detailed response, they will contact the department and get the answer for me. I've made my living in the phone for 30+ years and Stuller should be proud of their customer service agents. In these days of automated on hold systems that keep one going in circles having a live person who cares and addresses multiple inquiries is rare and much appreciated. Sincerely, David Ungaar
-
April 2024 by Phil Webb
Greatly enjoyed the Bench Jewelers Workshop this last week. A must attend for any of you on the fence. Great tools, great deals and especially great people!
-
April 2024 by Jane Rietman
Stuller is always helpful and delivery is fast. in 20 years have never had a bad experience. Great company, beautiful wholesale product line for jewelers and goldsmiths.
-
April 2024 by John Lentini
Excellent product quality, selection and service.
-
April 2024 by Kent Steinmetz
Stuller has always provided high quality jewelry at a reasonable price and in a timely manner. We'll continue to use Stuller as our 'Go To' supplier of fine jewelry products.
-
April 2024 by Westover Jewelers
Stuller always has my back. They are tops.
-
April 2024 by Steven Shaikh (SAN MARTIN DESIGNS)
I interacted with Erica in the Cam Cad Department and she was helpful and answered all my questions. She was wonderful. Stuller is a great company to work with even for small Jewelry Artists like me.
