February 2018 by PW Manager
I am the manager referred to by Ms Hilliard. I would like to respond to her review. First, I am not the owner of the business. Second, it is difficult to respond to hearsay. Philip's Wholesale has been in operation for 65 years. We have never had these allegations made against us. That would be our strongest response. Philip's Wholesale is not open to the public in general. We are not a retail store, but a wholesale. For the majority of our sales, a customer must have a specialty license to purchase with us. Our doors have two way locks on them. It is not unusual that we would escort someone out of the building. Most of our solicitors are industry specific and would have called to make an appointment. It is rare to get a visitor that does not have specific business with our company. Two weeks ago Ms Hilliard made a cold call advertising visit. She did not make her purpose clear, so the two employees in the front office called me to address her. After a brief conversation, she got to the point of asking if she could post a banner on our fencing to promote the business she is employed by. I told her that we do not advertise for other businesses, and escorted her to the door. She reentered the business two more times, first asking for a business card, and second asking for my name. I opened the door and allowed her entrance both times and escorted her out each time. I was never out of earshot of at least 3 employees. As a personal response to these allegations, I am a Christian who tries to see each person as an individual. I have never had such a claim made about me in my life. Anyone can claim anything, but there were witnesses who do not agree with Ms Hilliard's claims. We could not stay in business if that were truly the attitude of anyone in this business. Please note: in order to post, I had to rate the business. I am giving 5 stars to the employees of this business, most who have been with us over 15 years, and all who are part of the family.
