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September 2024 by David Kreutz
5 stars for Jennifer F, Sales Advisor at MB Lafayette. Recently, Jennifer helped me when searching for the right MB make/model. She was a pleasure to deal with operating with integrity, professionalism, and a friendly 'want to help' attitude. Thank you Jennifer...keep it geauxing!
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September 2024 by Alisha John
Went to check out a vehicle and get a price on our trade in, ended up driving away in a new ride that day. Great and friendly service. Definitely recommend.
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September 2024 by Bre J
My least favorite Mercedes dealership to ever receive a service from. You’re told a quote over the phone, then once you arrive the price is suddenly higher. You’re charged a “miscellaneous” fee which is a charge for the shop tools being used on your vehicle. Ridiculous right? Isn’t that what the labor fee is for? Please get your services done at the MB of Baton Rouge! Don’t waste your time here
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September 2024 by Michael Launey
Took a while but they made it right again.
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September 2024 by Andrea Leatherman
Never heard back about Loaner status.
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September 2024 by Serena Robertson
Great experience every time with the service department.
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August 2024 by Karl LeBlanc
Excellent service, dealership was awesome. Salesperson was incredible
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August 2024 by Malcolm Bourque
Pleased with purchase of such a class vehicle.
And then Mrs jenn she will get you to buy
Best salesperson ever
The few things she was unsure about she found the answer quickly
Every one involved was fantastic (Paul, Doug)
Detailing perfect
Thanks Mercedes Benz of Lafayette
Malcolm
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August 2024 by thanh tran
The service was fast, and Josh Pomier was so nice and such a pleasure to work with.
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August 2024 by Dee Bernard
Very disappointed in the service. Made an appointment & drove over an hour to the appointment only to site there over 3 hours and my vehicle was not looked at. When I inquired about it, I was told that the service department was told it was a drop off when I specifically told them I was waiting because it I had to drive over an hour. I've visited many Benz dealerships but none that operated this poorly.
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August 2024 by Gospel Glover
Great service and hospitality!
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August 2024 by Amy Daigle
Everyone is always so friendly and helpful. Charity was great! I always have a very nice experience at Moss Mercedes of Lafayette.
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August 2024 by Philip Landry
Charity was great.
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August 2024 by Danell Mire
Good service., professional service agent. Worked my vehicle in.
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August 2024 by Tatonya Haynes
I have never been so disappointed with a dealership or brand in all the years of me purchasing NEW vehicles. In May 2023, I purchased a brand new 2023 GLC Coupe from Mercedes of Lafayette. After driving back to Baton Rouge I made a phone call to Jarek, the salesman and advised him that there was a bubble or rip in the console that seemed as if it had the "potential to get worse over time!" I was informed that it was no issue and I can bring the vehicle back when I had time. I took photos of the damage just in case. Within the first week I suppose, I felt a ripple on the back of the steering wheel, took pics again and informed Jarec when we spoke again about some cups he ordered for us. Again, I was informed it wasn't a problem and it would be taken care of whenever I can get the vehicle back to them. I informed him that I would get it back asap as I do work full time and would have to take off to meet their service hours through the week. In December, I went to Mercedes BR for service. I informed them that I also wanted the repairs done that was already there when I purchased the vehicle. I also informed them that the back compartment on the second row seat was also causing issues opening and closing the attachment. I was told the the issues were cosmetic and I would have to make an appointment. Unfortunately I couldn't get a loaner for these repairs. I had health issues that led to having surgery some months later. I was out of work and unable to drive a a few months. In May/June of 2024, my push button fell through the dashboard when I made an attempt to turn the car off. Raced over to Mercedes of Baton Rouge and received a temporary fix until I can get an appointment for repairs. By this time I am now furious, I have purchased a vehicle with more then a few cosmetic issues and now the push button had completely fallen through the dashboard and could not be fixed for another month or so. Following the diagnostic, I learned that the entire middle console in the back was out of alignment causing the issues with the tray and charging system. Not only that, Mercedes in Lafayette is now refusing to repair the damages that was already done to the vehicle when purchased (sterring wheel and outer console). Although I had pictures and date stamped, Jarec (sales manager) informed Mercedes of BR that he did remember the conversation but it has been a year and nothing can be done. I phoned Jarec myself. He informed me that he does remember speaking with me but he does not recall what we spoke about. Jerec yelled, refused to transfer me to his boss, and hung up in my face. I phoned the sales manager. He claimed that he would have someone to call me to set something up but never did. Mercedes of BR also phoned them and they refused to accept the charges and accountability for the damages. My car sat at Mercedes for a month trying to get the repairs done. I phoned the GM with no return call. I phoned the sales manager again and with no return call.
We also purchased the platinum or most expensive tire and wheel package pushed extremely hard by the finance manager. They claimed scratch was not covered, asked MB of Lafayette for assistance, they said it was a third party and it was nothing they can do. In this conversation, I reminded them of the previous issues that will need to be repaired. This is simply another case of horrible customer service and purchasing something that we felt was quality because we trusted MERCEDES.
I have never had so much regret after purchasing a vehicle. Never would I imagine receiving this treatment from Mercedes. They refused to repair damages already on a brand new vehicle which is why they claimed they were not responsible...because it was brand new. But yet, the entire console was installed out of alignment and the push button fell completely through the dash on a BRAND NEW VEHICLE. I feel like I purchased an expensive lemon.
PLEASE DO NOT PURCHASE FROM THIS DEALERSHIP AND I AM NOW QUESTIONING THE BRAND CONSIDERING THE SERV
