Moss Motors BMW, now located on Johnston Street in Lafayette, LA, is a well-regarded dealership known for its friendly and professional staff. Customers appreciate the welcoming environment and the attentive service they receive during both sales and service visits. Many reviews highlight the helpfulness of staff members such as Kevin, Chad, Robert, Aaron, and Shaine, who consistently go above and beyond to ensure a positive experience. The dealership is praised for its honesty, transparency, and accommodating approach, making car buying and servicing smooth and enjoyable. Customers have had excellent experiences with the sales team, with one describing the process as enjoyable and thorough, especially when exploring features of new vehicles like the X4. The service department receives high marks for its competence and efficiency, with staff members like Kevin B and Aaron ensuring vehicles are well-maintained and repairs are handled promptly. Repeat customers mention their loyalty built over years of consistent, top-notch service, emphasizing the dealership’s reputation for customer care. Many express appreciation for the staff’s courteous attitude, greeting customers by name and making them feel valued. Moss Motors BMW is recognized as a dealership that offers a customer-first experience, providing quality vehicles, exceptional service, and a welcoming atmosphere. With a history of satisfied clients, the dealership continues to be a trusted place for purchasing and servicing BMW vehicles in Lafayette, embodying the essence of the "ultimate driving machine."
Dave was very personable and easy to do business with. The vehicle i went to look at was as described and they did a phenomenal job detailing and inspecting it. I would highly recommend BMW of Lafayette if you are in the area and market.
November 2025
Customer Service is amazing and they are all so friendly
October 2025
they moved moss motors to Johnston street it used to be by the train station or airport area but they said it’s now named bmw of Lafayette
