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“SEE UPDATE BELOW
My daughter needed a new phone and she and her boyfriend went to this place. They purchased her phone and she paid $300 for a newer phone. She is a minor and I am understanding the importance of having a receipt. The phone was reported stolen and her phone service was suspended. After research, we were able to find out that it was indeed reported stolen. They were as shocked by this as we were and offered to replace it if they could provide a receipt. My daughter is not even 18, so she was not thinking about the possibility of needing to return it. I have a time frame and date of the purchase of both devices, but I have little to no faith that they are going to do the moral thing and allow her to exchange the phone. I have no doubt they have receipts, especially given the fact that I have the amount of each transaction and the time and date. It is not a good way to be known as selling devices that are reported as being stolen.
Once I spoke with them about this, they were insisting on helping and they exchanged her phone. I made sure to check the IMEI and the phone is not a problem. I have to say that they were honorable, and I hope that they are able to find the person who brought it to them and do something about it.”
“Great service at a good price. I did some research before deciding who to use for my cell phone screen replacement. Everyone that I talked with at CPR was helpful, informative and professional. Work was completed in time promised.”
“AT&T is awesome and I love the employees at this location. The service is prompt & employees happily greeted me with smiles & my business is taken care of immediately! Thank you!”
“Very knowledgeable and great people here. They have always helped me in difficult times when I thought I lost all my data, these guys made it easy to recover my info and bought new phone on upgrade. Loving it.”
“Maddie gave me her undivided attention. She was very knowledgeable and proficient in everything she did. She told me about all the ways to get the most for my money. An absolute gem, even while helping her coworkers by offering guidance and solutions. 5 Stars are not enough. You rock!”
“Great customer service. Fast and well done work. Came in with a cracked screen. Lily was very helpful and got me set up with a great (and eco friendly) phone case. Cannot recommend more!!!”
“10/10 Derrick was the best customer service representative I’ve ever seen or spoken too! Very knowledgeable and cares for his customers! I would recommend this place ? ? ?”
“Mrs Rayven was very helpful and professional with getting my new service setup today in the store. And she have very great customer service when it comes to customers.”
“My experience at AT&T was amazing! It is always amazing when Angel is there! She is the sweetest, most dedicated employee I've seen in a while! She helped us in a timely manner and remained professional throughout the entire visit. She made sure to explain everything without leaving out any details and it was just an overall great visit! AT&T needs more Angels!”
“Called the store to inquire about fixing a screen and the very professional staff was able to help me out! I even paid half what I was paying at my regular repair shop. Definitely will return!”
“Nate (the store manager), is the absolute best and if I could rank him 10 stars, I would. Exceptional customer service, fantastic at finding me a plan that would suit my needs, and, just an overall wonderful person. Couldn’t have chosen a better company to do business through for my own personal businesses. AT&T, Nate is more than just an excellent employee, he is a people’s person, and a FAN-FAVORITE here in Lafayette. We love him!!!”
“I picked up my iPhone 15 at the Ambassador Caffery store & I tried to do the transfer myself to save money. But of course being a dummy I decided to take it back but I saw this Verizon store. Asked for help & they graciously helped. The young man helping me Ben Hoffpauir did an excellent job. I also learned he went to Iron Will a homeschooling school where my children went. Nice . Thanks Ben”
“1st time I've ever visited this store. I really hit the jackpot. Amanda is by far the nicest human i have met in a long time. She is extremely polite, thorough. She answered all the questions i had and really won me over. I’ve thought of leaving because when you call for Verizon Asst your automated machine hangs up on people. I appreciate all the help Amanda gave me. She is a keeper.”
“Needed a SIM for US in my EU Android phone. Purchased a SIM from Airport (Netherlands) which did not work, very frustrating.
Very good service from the team in this shop. Within 10 minutes all was set for me to be connected with a 'prepaid' unlimited data, calls and hotspot. Very happy with the deal and the great service. Thanks!”
“This was the most amazing experience at a retail business in a very long time! Ben and the great other guy, he was bald (said with respect) and wore glasses plus well groomed facial hair were incredible!! Ben took time to explain things and offer positive suggestions! He and the other guy did amazing in getting everything we wanted done completed with professionalism and the best way of communicating with humor and positivity while maintaining integrity and professionalism!! They are 2 extremely talented individuals who are definitely assets to your company! They deserve recognition and applause! Thank you both for everything you did on 8/30/24! Don’t ever let anyone diminish your accomplishments and achievements plus your kindness to others!! ✨”
“My visit here was no less than superb. Jaumarl assisted me with my urgent need of a new phone . 10/10 customer service from everyone in there . Highly recommend.”
“I went and got me a new phone because old one got broke. These guys here helped me get my new up to date phone and helped to transfer my data to the new device. Very grateful for these folks here at this store. 10/10 customer support and care.”
“I came into the Ambassador location after having a bad experience at a different location in Lafayette and the girls help me transfer over from T-Mobile. The team is very knowledgeable and nice! I totally recommend this location in the Lafayette area!!!! They really know their stuff❤️”
9AM - 7:30PM
101 Carmel Dr, Lafayette
Mobile Phones
“Best cellphone provider out there ! Metro by T-Mobile helped me with save money with Affordable Connectivity Program , they were informative and got me the best deal on home internet and even more there customer service was excellent !!! Thank you Metro by T-Mobile #### GoMetro Team”
9AM - 7:30PM
2220 Ambassador Caffery Pkwy, Lafayette
Mobile Phones
“We have use this phone service for over 5 years. And have had nothing but great service from them. the price is perfect for phone and tablet plan we have. We will continue to use metro by t-mobile always abd the customer service gentleman we had to help us the last time we were in the store for a upgrade was we so wonderful. He went above and beyond to make sure we had the best experience we could have. I hope to see him again real soon such a pleasure that shopping evening was”
“I want to thank Ty for helping me activate my phone but also taking the time to make sure I wasn't being over charged and taken advantage of. He stayed past when the store closed to make sure all my issues were handled. You're a rock star and deserve a promotion,Ty!”
10AM - 8PM
200 Production Dr #8, Lafayette
Mobile Phones
“Best place to buy phones. I always buy accessories from here. The guy is very cooperative and great customer service. They repair phones as well. I had shattered my iPhone and they fixed it for me in just 2 days. They even gave me a phone so that I don’t go without a phone for 2 days.”
“Ms Bree and her Co worker Saturday afternoon was very welcoming and ms Bree you are awesome I will send all my friends to you on the thru way not only did I get great customer service I felt it in my heart that you did everything to go out ur way to make sure my Pic n everything in my phone got transferred over to my new one unlike the ambassador caf store they lost all my grand baby that passed away at the age of 2 pics n video but they told me it would be on my new phone when I got it n they set it up something I cN never replace but you did it for me people ease use the cricket on Evangeline thru way ❤️ and go see ms Bree she is awesome thanks again ms Bree from the bottom of my heart to make sure I didn't lose none of my Pic n videos”
“Every time I walk into this store, I feel welcomed and assisted as best as possible. Today I took my wifi home router in to be looked at and the three ladies behind the counter were nice and genuine. When figuring out it was the wire to my wifi that was broken, they replaced it with a new one. Customer service means a lot to me and they went above and beyond to make sure I entered and left the store happy.”
“Also for those Southside entitled reviewers if it's that horrible go elsewhere... oh right you won't because your life consists of your taking you sad life frustrations out in yelp... grow up and do better”
“Our Rep was Max LeBlanc and he was fantastic. He took his time and explained all the details about our plan and even helped get our Netflix account set up to pay by T Mobil and stopped our payments from our account. Very kind and considerate. Also the store was nice and quiet and calming. My wife and I had gone the night before to the store near the mall. It was noisy and crowded with too much pink neon lights in the store and the salesperson was trying to upsell their products and not much help with getting phones unlocked. So props to the store in Target shopping center.”
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“You can never go wrong coming here, very nice,clean and friendly place. I was in and out. I Got my daughter’s screen fixed. We love coming here and they’ll forever have our business!”