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January 2024 by Marcie Courville
I have changed my oil here for the last 20 years, recently developed a leak after a oil change, took my car to my mechanic to be told the oil filter housing was cracked a sign of over tightening the oil filter, I called and the owner told oh that’s a Jeep issue, a dealership will fix it for free, we’llMind you I took it to a mechanic to be fixed by this point. Took no accountability for wrong doing at all just n told meWhat he said and that was that. No im sorry nothing. Will never go back. Sorry but you don’t do that to loyal customers who have supported your business for 20+years we are the people who keep you in business.
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January 2024 by Sharon Catalon
Sent my son to have an oil change here. Have been coming here for years. Got home several hours later there's an oil leak. Called to say that he was on his way please stay. He has a Dr appointment in New Orleans in 3 hours for his 10th surgery. No help nor sympathy...I will not be coming back to this place based on this one experience....1 terrible experience supercedes all others. Spoke to the owner himself no apology.Did not feel valued. I will take my business elsewhere
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October 2023 by Dana Saucier
They forgot to put oil in my car (2021 chevrolet traverse, less than 20k miles) and played it off as if it was a bad filter. As I was getting into my car, the dash said “low oil pressure, add oil” and it sounded like an idling 18 wheeler. When I brought it to the techs attention, he immediately freaked out and said to himself, but out loud, “oh my god did I not put oil in it!?”. The owner Michael Gardner sprinted to my car, threw it in drive and drove it back around to the bay. There was a small puddle of fresh (but old) oil on the concrete right under where my car was idling. When he got out of my car, he never said a word, like it was a daily occurrence at this place. I walked back in the waiting room. When it was ready (for the second time), I walked out and told Michael they obviously forgot to put oil in my car, he said “oh no, it was a bad oil filter, there was two gaskets on it and it was causing air to get in” - I asked him to document that he drove my car with no oil in it. He wrote down some chicken scratch. I said that wasn’t good enough, and I asked him again to document that he drove my car with no oil in it. He continued to blame it on the filter / gasket. As he was pecking away at his keyboard to give me a paper saying what happened, the tech yells out “I’m so sorry” several times. Why would he apologize so profusely if it was just a bad filter!? I said “did you just forget to put oil in it?” And as he was going to answer, the owner cut him off and repeated the same story about the filter. I told him that I’m not an idiot, and that small amount of oil on the ground wouldn’t cause low oil pressure or the knocking sound. There was clearly NO OIL IN MY CAR!!!Before submitting this review I asked two other mechanics (one at a local dealership and another that owns his own shop an hour from here) and both said the exact same thing: “if it was the gasket, there would have been way more oil on the ground. They clearly forgot to put oil in it.”Also, the girl working the counter needs to find a new job cause she is about a friendly as a box of rocks. Walking around in her slipper shoes with her bad attitude is extremely unprofessional. But when the owner can care less about his customers, I can only assume he can care less about who he has taking care of his customers (or lack there of). I did get a refund after asking for one, although I shouldn’t have had to ask.
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October 2023 by Dana S.
They forgot to put oil in my car (2021 chevrolet traverse, less than 20k miles) and played it off as if it was a bad filter. As I was getting into my car, the dash said "low oil pressure, add oil" and it sounded like an idling 18 wheeler. When I brought it to the techs attention, he immediately freaked out and said to himself, but out loud, "oh my god did I not put oil in it!?". The owner Michael Gardner sprinted to my car, threw it in drive and drove it back around to the bay. There was a small puddle of fresh (but old) oil on the concrete right under where my car was idling. When he got out of my car, he never said a word, like it was a daily occurrence at this place. I walked back in the waiting room. When it was ready (for the second time), I walked out and told Michael they obviously forgot to put oil in my car, he said "oh no, it was a bad oil filter, there was two gaskets on it and it was causing air to get in" - I asked him to document that he drove my car with no oil in it. He wrote down some chicken scratch. I said that wasn't good enough, and I asked him again to document that he drove my car with no oil in it. He continued to blame it on the filter / gasket. As he was pecking away at his keyboard to give me a paper saying what happened, the tech yells out "I'm so sorry" several times. Why would he apologize so profusely if it was just a bad filter!? I said "did you just forget to put oil in it?" And as he was going to answer, the owner cut him off and repeated the same story about the filter. I told him that I'm not an idiot, and that small amount of oil on the ground wouldn't cause low oil pressure or the knocking sound. There was clearly NO OIL IN MY CAR!!!Before submitting this review I asked two other mechanics (one at a local dealership and another that owns his own shop an hour from here) and both said the exact same thing: "if it was the gasket, there would have been way more oil on the ground. They clearly forgot to put oil in it."Also, the girl working the counter needs to find a new job cause she is about a friendly as a box of rocks. Walking around in her slipper shoes with her bad attitude is extremely unprofessional. But when the owner can care less about his customers, I can only assume he can care less about who he has taking care of his customers (or lack there of). I did get a refund after asking for one, although I shouldn't have had to ask.
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October 2023 by Dana S
They forgot to put oil in my car (2021 chevrolet traverse, less than 20k miles) and played it off as if it was a bad filter. As I was getting into my car, the dash said “low oil pressure, add oil” and it sounded like an idling 18 wheeler. When I brought it to the techs attention, he immediately freaked out and said to himself, but out loud, “oh my god did I not put oil in it!?”. The owner Michael ******* sprinted to my car, threw it in drive and drove it back around to the bay. There was a small puddle of fresh (but old) oil on the concrete right under where my car was idling. When he got out of my car, he never said a word, like it was a daily occurrence at this place. I walked back in the waiting room. When it was ready (for the second time), I walked out and told Michael they obviously forgot to put oil in my car, he said “oh no, it was a bad oil filter, there was two gaskets on it and it was causing air to get in” - I asked him to document that he drove my car with no oil in it. He wrote down some chicken scratch. I said that wasn’t good enough, and I asked him again to document that he drove my car with no oil in it. He continued to blame it on the filter / gasket. As he was pecking away at his keyboard to give me a paper saying what happened, the tech yells out “I’m so sorry” several times. Why would he apologize so profusely if it was just a bad filter!? I said “did you just forget to put oil in it?” And as he was going to answer, the owner cut him off and repeated the same story about the filter. I told him that I’m not an idiot, and that small amount of oil on the ground wouldn’t cause low oil pressure or the knocking sound. There was clearly NO OIL IN MY CAR!!!\nBefore submitting this review I asked two other mechanics (one at a local dealership and another that owns his own shop an hour from here) and both said the exact same thing: “if it was the gasket, there would have been way more oil on the ground. They clearly forgot to put oil in it.”
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September 2023 by B “_” G
Good service, they had me in and out
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September 2023 by brett Cooley
This business is top shelf all the way. From the polite and professional folks in the front to the fellas in the back. This is the reason why I only trust Jack Gardner's with my truck, wife's car, daughters car, work van, add my pride and joy my boat.! Don't bother with the rest go to the best and that truly is Jack Gardner's 10 minute oil change.Services: Tires
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June 2023 by Marie Pomier
Went for my inspection sticker and it was quick as can be. One guy checked out the car while another went inside and filled out my information. I wish more places got things done like that.
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June 2023 by Renaita Thomas
Came in for an oil change and upon completion I noticed a loud disturbing noise coming from under my hood when I left. The noise became louder as I accelerated. I pulled over at a nearby store and raised my hood and immediately noticed the oil filler cap was missing. I called Jack Gardners as I drove back and was told to come back and that they would "try" to find my oil filler cap. Pulled up and asked one of the employees to please get the owner. The owner comes out, barely greets me as he nonchalantly accessed the issue. Looks at me after fixing the problem and rudely asks "so what exactly do you want a refund or something"? I did not want my $51 back but acknowledging me as a customer in a respectful way would have been nice. The unconcerned look on his face was so upsetting. Up until that day I was a faithful customer but I will NEVER return!!!Service: Oil change
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April 2023 by Mac Moore
Fast service. Is $51 too much for an oil change in a 4-cylinder car? I dunno
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February 2023 by Lana W.
I just moved here and this was the first place I was recommended. The crew members were nice and respectful. My time here was great definitely recommend.
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December 2022 by shadow Fx
Good experienced workers That know what they're doing They don't overcharge And while I'm not normally Worried about customer service When I'm at a mechanic shop They were extremely nice to me while I was there
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August 2022 by Sam Lemoine
I have been using jack Gardners for years.The staff is so polite and fish is awesome with the oil changedKeep up the fantastic work.
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July 2022 by Ross Norwood
Super friendly staff made our visit easy! Very helpful and surprisingly affordable. We will be returning for our next oil change!!!
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June 2022 by Ezra LeBourgeois
Brought my car in to have the oil changed and there was a grating that the bottom of my car got stuck on. The owner had to use a pry-bar to get my car unstuck. I asked if it caused damage and he said no. I went to another shop and had them check for damage. There is considerable damage to the undercarriage of the car. I went back to speak with the owner and he said it is my fault because it’s an older car.. it’s a 2018 with 20k miles. I showed him the photos of the damage and he said it would not effect the cars ability to drive and yelled at me aggressively and told me to leave his shop.Service: Oil change
