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June 2024 by Kim Malcolm
Charged my credit card $715 without my authority, signature or a Visa receipt. Would not reverse the charges. Basically told me it was my fault. Kkk doll on front desk.
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May 2024 by Darika Hill
Small car rental /mechanic shop. Affordable and clean. Not a wide variety of rentals. Customer service was okay.
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December 2023 by Travel Media Network
I booked a rental car through American Express Travel services for pickup and the location has no vehicles
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November 2023 by Charla Guillory (Sukie)
I called to speak to someone about my confirmation through priceline. The lovely lady first of all told me there weren't any cars available, which left me dumbfounded. Secondly, she was very short and abrupt! She bately even gave me a chance to speak. Like she was eating a hot donut and didnt want it to get cold.Thirdly, she hung up on me. I so kindly called her right back and told her the old me would have cursed her out and told her about herself. Instead I told her how she was unprofessional and had horrible customer service. And then I quickly hung up on her! I hope she enjoyed that donut!
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September 2023 by Michael Blazek
Smoked filled car. No gas.
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June 2023 by Jeoan ehlers
I rented a rental car one way to Houston. The Hertz rental people wrote down the wrong mileage from when I left Lafayette I only drove around 350 miles, but according to them, I drove 800 miles. This is horrible book work. I’ll never rent from them again and would not recommend renting from this location.
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February 2023 by Don .Leger
They were polite in declining to help me. They said they did not take internet orders. Try another Hertz is what the said.
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November 2022 by Chelsee S.
Y'all, just please believe the other reviews and either pick a different rental company overall or a different location, DO NOT COME TO THIS ONE! THEY ARE RUDE! We come up to pick up our rental and she's like "Idk why they let you pay because i don't have any cars." Offered no help or customer service. She just looked like she was disgusted that we were there to begin with. Never again! DO BETTER! Y'all have had horrible reviews for years this is insane.
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September 2022 by Cyn
Attempted 2 different times to rent a vehicle through an insurance claim and both times was unsuccessful. The 1st experience we showed up during their lunch time so instead of one of the workers waiting on us, they asked us to come back.. only to tell us that they didn't even have a vehicle available. The 2nd attempt was this morning, after the insurance company made the reservation 2 weeks ago. I called to check on the status of the inventory and the lady stated they had just opened and she would return my call. She never did. The staff at this location is unhelpful and seems as if they just don't care. Save yourself the time and energy and go to the Pinhook location!
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May 2022 by Samantha Powell
Booked a car online that was not available. Workers were rude and clueless.
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September 2021 by Joshua J. Garrick
Go Rent-A-Car Easily
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June 2021 by Mr. Dunlap
It was a bad experience, Hertz apparently has no way of knowing how to update their online info to go along with what vehicles they have or don't have in stock.I went all the way to a rental place after booking online and paying the fee they required online for the hold of the car. When I got there I was informed that they had no vehicles available, and didn't know when they would have any returned. Hertz need to update their system to know when vehicles are out, and due dor return and have it reflect with the online system for renters to know if vehicles are available or not. Wasted trip and time. On top of that it will take 4 to 5 business days to receive my money back. They can take your money that day, but can't give it back that day. Sad so Sad. Less then half a star in my book.
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June 2021 by Johntal Anderson
Very horrible customer service and a inconvenience to customers. I was called from the company with a pick up time and date and when it was time for me to pick up my rental they goes to forward to say that they don't have anything available. When it was all scheduled & booked. I would not recommend this company to anyone. If I could go less than 0 on stars I would.
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June 2021 by Joshua Garrick
Go Rent-A-Car Easily
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April 2021 by Paul odom
Rude customer service they don't answer phone I reserved a car just for her to say no car available. They need to update staff and website. Location needs new management
