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February 2024 by Jennifer Guillory
Just want to give Brent a heads up. Called on a Sunday at 4:45 (they close at 5). He was pleasant, helpful and I never felt rushed. He suggested I bring the car in on Monday, the earlier the better. I was there at 7. He was, too! He called me by 8 with what they found and I approved the work. Was told they should get it out that afternoon. I was pleased when I got the call to pick the car up at 11:30. Great communication, professionalism and efficiency is a great reason to recommend Firestone and Brent. Thanks for a job well done. ??
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January 2024 by Jason Smith
Fast and friendly
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January 2024 by C J
I had an 11am appointment, they called me at 2pm to say they finally started. When I picked up my vehicle, I noticed the glue- on wheel weights were put on so crooked, they were coming out between the wheel spokes and onto the exterior finished surface of the wheel. There were scratches on my wheels from using a screwdriver instead of a non-marring tool to remove the old glue on weights. And some of the marks are on the finished part of the wheels. Very sloppy work. After driving for a few days, I tried to re-check my lug nut torque, and found my 22mm sockets would not fit on many of the lug nuts anymore. I even checked to see if the emergency tire tool would fit, no luck. So now if I get a flat while traveling, no way to remove the lug nuts. The vehicle is only 2 1/2 years old. I've rotated the tires myself with the same hand tools, so I know they weren’t like this until they worked on it. It appears they used the wrong size socket and overzealous, under trained tire guy with an impact damaging most of them. Stay far away if you want someone to care for your vehicle.
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January 2024 by Manuel Sanchez
Great customer service and wasn’t a long wait at all!
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November 2023 by Catherine Alexandra Lucchesi
I recently moved back to Lafayette, and I always hate having to find a car shop I trust and like. But I immediately love this location, and the two times I’ve been here they have been so helpful, kind, truthful, and prices are great. 10/10 recommend!
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November 2023 by Courtney B.
My husband ordered tires for my car and was told they would be in the following Monday or Tuesday. no problem. Monday after work I go on to check on the tires they were not there. still no problem. The clerk reiterated that he would call me when they arrived to avoid a blank trip. the next day at around 2:30 I got a call saying the tires were in. I'm a teacher who teaches 4 miles from this location. school lets out at 2:45. I leave immediately and go to Firestone. the clerk tells me, oh they are here but we can't put them on we are backed up. can you come back tomorrow. annoyed then but it happens. I am required to be at work at 6:45, my son drops me off and head straight to Firestone to be there for 7. tires are put on he went straight home. Lunch comes around and I call him to bring me food. He gets in my car drives and the tire is completely FLAT. I call Firestone and I was told maybe he ran over a nail.. he can bring it back and we can check. Sir 1st how?? My son is visiting from California. my husband is at work.(very very annoyed) we have no other vehicle. My son gets the tire off himself and get a ride back there only to find out that the techs did not put the valve back on the tire. Not only am I angry, but my son is as well. He witnessed workers standing around joking while he waited to get the tires on in the first place and again when he went back due to NEGLIGENCE. go someplace that value your time and money and follow proper procedures with fidelity. go someplace where workers are WORKING. and not negligent due to joking around.
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August 2023 by Alena Bromley
The guys that work here always take care of my car’s needs; whether it’s an oil change, tires, etc. they are efficient and always friendly! Highly recommended!
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July 2023 by A S.
I booked an appointment online for an oil, change, tire rotation, and fluid check. I received a confirmation email regarding my appointment. But the day of my Saturday appointment, I was told that they are not going to honor the appointment because they already have a lot of vehicles. I was also told that I can do a walk in, but there would be no guarantee that they would still do it that day. Everyone knows how hard it is to get service on a Saturday, and that was my reason for booking the appointment. If they were not going to hono the appointment, I could have at least gotten a call from someone in the store to inform me. Instead, I had to find out not long before my appointment was scheduled for upon me calling about what the cost of my services would be. That is completely unprofessional. And, of course, I called around to other locations and businesses, but they all were booked for the day.
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July 2023 by Gaige Chilton
Has one of my fleet vehicles serviced twice. Very professional and knowledgeable. Service was fast, friendly and quality inspected. I will definitely continue to do business with this location.
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June 2023 by Miranda Westerman
Hubby went to get a oil change and it was done faster then expected. We thought we wouldn't get it back til late evening but not even 2 hours later we get the call. They are our go to place for oil changes
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May 2023 by Lang
Brent made the experience great. Went in for new set tires but came out with way more information then I was expecting. Fast and efficient. If I could give a 10 star I would.Services: Tires
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May 2023 by Kristine Villien
They got my son's car up and running with new tires. I really like the selection and the prices that were available. They added a couple screws to my son's calipers in which they called me to let me know the bolts would be free they never mentioned the labor would be $150!
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April 2023 by Bart Viator
I get my alignment done here because the techs here are very knowledgeable and quick.Had some front-end work done on my truck and for a reasonable price. Great people and great work!
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April 2023 by Shep Bost
They were able to take care of my mother quickly and had her back on the road in short order.
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March 2023 by Katrina Richard
Nice place to go, they were just shorthanded that day!!
