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March 2024 by Melissa Hunter
Hands down, absolute best customer service! I have been to other locations in the same area and other areas and none of them compare. Fast, friendly, and they go above and beyond to make the experience as seamless as possible! 10/10 recommend. I’ll definitely go back!
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February 2024 by RackHolder TV
LOVE THESE PEOPLE AT THE AMBASSADOR CAFFERY LOCATION
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January 2024 by Debbie Davis
Great place to rent a car.
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December 2023 by Greg Green
Worse rental car I’ve had since 1983..never again..
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December 2023 by Foodie
Horrible andoutrageous prices.
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October 2023 by victor garcia
Friendly and reliable highly recommended them. I was extremely happy with the customer service I received from their associate Tray Thomas. You won't be disappointed
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September 2023 by Bob Builder
The worst customer service EVER! Call on phone put me on hold then it’s 45 minutes and I look at time and it was 10 after they closed. They are so rude and will not ever use this company or location again. Got vehicle with 9% oil life left, empty full and expired sticker. Wow but they want you money quick
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August 2023 by Khuong Vong
Been there three time in two days, they kept telling me, no vehicle. Two Employee over here lied, they said will have a vehicle on second day and promise to call me and i waited a whole day and never receive a call whatsoever. Also while there, I notice phone ring constantly, they never pickup. So i request my reservation to be transfer to other enterprise problem solved on the third day. This location customer service is very that bad!
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August 2023 by Bon Builder
The worst customer service EVER! Call on phone put me on hold then it’s 45 minutes and I look at time and it was 10 after they closed. They are so rude and will not ever use this company or location again. Got vehicle with 9% oil life left, empty full and expired sticker. Wow but they want you money quick
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August 2023 by Jennifer Bertrand
Every thing went well with the car, except for a few issues. I have not received my money back from their company and it’s been more than a week.
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August 2023 by Melissa Buckler
Ask millions of questions. Your bank may unknowingly block your transaction to prevent fraud, and they cannot run your card again for 24 hours. Ask about cost for additional drivers. I didn't ask. My husband never got behind the wheel. Found out after I turned in the car was additional 60 dollars to add him. Bruh! So due diligence in asking questions in plenty of time to fix things. Took us 3 hours to get in a car that was reserved. Use a major credit card from the start and you should be fine. The employees are awesome and helped as much as possible. Thank you Tray
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August 2023 by Lauren Broussard
I left 1 star because 0 isn't an option. They never pick up the phone. We spent an hour at this location because even though we had a reservation, it wasn't ready. Our rental was given to us with a nail in the tire. When we tried to get a replacement, only 1 Lafayette location answered the phone. After 2 hours on the phone trying to get ahold of a local branch and talking to customer service, we are left hoping that the regional office actually calls us to switch out this rental. Absolutely terrible customer service when someone actually picks up the phone. Don't bother with Enterprise. It isn't worth the headache.
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July 2023 by tina prejean
We had a great experience with this location. The staff was very friendly. Got us checked in and out in very little time. Everything was clearly explained to us about the rental and policies. The vehicle we rented which was a Chrysler Pacifica van was very clean and brand new. I didn't want to return it....lol. We rented from the Ambassador Caffery location. Nyah checked us in when we returned. She was very friendly and professional and got us out in no time. I always have rented from Enterprise and have always been happy with them.
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June 2023 by Robert Battles
I made a reservation they didn't have my they were rude and tried to charge me more I'll never use them again
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May 2023 by A. Thibodeaux
I had a great experience with this specific location of Enterprise Rent-A-Car. The ladies working here were very accommodating and pleasant to work with. The whole process was efficient, easy, and seamless. Highly recommend!
