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February 2024 by Tomeka Tyler
The absolute worst experience of my life. My cars was double charge no one seems to know what to do. My account sit in negative because of this for 2days and still no apologies no compensation for the over charges I had to deal with on both ends. Never could speak with the area manager I was always told she would call but never did.
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January 2024 by Jake Broussard
I regret to share my deeply disappointing experience with this branch of Enterprise Company. During 2 months ago interaction with two guys (agents), I was subjected to blatant racism. The agent's discriminatory remarks and behavior were not only unprofessional but also completely unacceptable. Such an encounter has left me feeling disrespected and undervalued as a customer. I strongly urge the management to address this issue promptly and implement measures to ensure that no customer has to endure such offensive treatment in the future.
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January 2024 by Nicole Washington
GREAT STAFF and they ALWAYS have me covered!!
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January 2024 by Lori Bukoski
Enterprise has always been my go to rental company. The prices are fair with a nice selection of vehicles available. However, I recently returned a vehicle that I rented and was very disappointed with the experience. I pulled into a very tight parking lot in a large SUV. The agent was talking to a customer with car door open and another vehicle was parked right beside them. The agent never lifted his head to see the situation. He was the same person that rented me the car so he knew it was there vehicle. I tried to maneuver to a nonparking spot but then a car behind me was leaving. Very frustrating experience. I told the front desk agent and she just smiled saying “the parking lot is tight”. How about responding with”we need to be aware of incoming traffic to help guide our customers in”. This is coming off a very busy road and it could be a dangerous situation.
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January 2024 by Robyn Blackwell
Staff is always friendly & go above & beyond to make sure my car is ready when I need it.
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January 2024 by Chas Eric Galuszek
Good help. Not understanding liver transplant
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December 2023 by Suzie Q
Made reservations got confirmation only to arrive and they tell me , no car.
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November 2023 by Abram Quinn
Was told to come on down. They "got" me. Well I wasted money on an Uber from the airport to get here and guess what. They did not quote "get" me. Complete waste of time.
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October 2023 by David L
Customer service was friendly, knowledgeable, and professional. The car was ready at the time of the pick up, no hassles.
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October 2023 by Steve D
Very difficult to get in and out. Limited number of cars. Limited hours. Make sure you check if they are open when you need to return your car. They don't mind charging you extra for the time they are closed.
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July 2023 by Mia Wright
Stan was so helpful! I was expecting the whole process to be a nightmare (never rented from Enterprise until now), but Stan was great and the rest of the staff seemed friendly and nice as well. Highly recommend!
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July 2023 by L.
The customer service was great! They helped me in person and on my numerous phone calls. Alexis, Chris, and Nate were great!!
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June 2023 by Bridge T.
if I could give these useless fucks 0 stars I would. I'd have a better chance of finger fucking the queen of England than getting a rental from these people. made A reservation and was told only needed to bring 2 things. i get there and they request more from me .. it was cool got it all taken care of. I go to pay and use the wrong pin that I have for another card. Honest mistake. wasnt allowed to retry or use another card. On 4th of July weekend. every other place in the fucking city was Booked. next time I'd rather ride horseback than try with these fucks
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June 2023 by Amanda Cawthorne
The staff was awesome! They were able to get me into a vehicle that was comfortable for me. Thank You guys to the Pinhook location for a great experience
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June 2023 by Danyelle White
Everyone was very polite and very knowledgeable! I was treated with respect. They all had a great sense of humor.
