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October 2023 by Lucas A.
This Walmart is going down hill. Customer service is terrible. I've had so many issues with delivery drivers, also in the store. They're actually pushing me toward another option.
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August 2023 by James L.
So I'm here at the Walmart auto center getting a couple of tires installed on my brother's vehicle. A 7:00 a.m. appointment was made for this to be done. After waiting 15 to 20 minutes outside of the auto center I call and finally speak to someone on the phone. I mentioned that I had an appointment to the gentleman I spoke to. I asked him how long it would be before they'd be ready to take the vehicle to get the tires changed. He said it should take them another half hour before they could do the installation. Now my brother said his appointment for 7:00 a.m. and said I need to be here on time which I was. But despite the appointment being set for 7:00 a.m. they won't start working on this vehicle until about 7:45 a.m. or 8:00 a.m. . So my question is what's the point of having an appointment set if it's not going to be on it?
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March 2023 by Lewis Y.
This store is a mess. Employees are the opposite of helpful, prices are mismarked on the rare occasion they are posted, stocking is poor, and only one aisle for checkout. Food and groceries are overpriced compared to other stores in Lafayette area, shelves are a jumble in the afternoon and it is really hard to find aisles in the store that correspond to the aisles on the walmart website because there is no sense to how the aisles are marked. WalMart also breaks their agreement with Medicare food and otc allotment because many items the food and otc card says are covered are not honored by walmart. Walmart won't even let seniors buy bagged salad with their benefit card, and the guy in front of me had to pay for bagged salad out of pocket, because apparently Walmart wouldn't even let him buy a salad on his benefit card or his food stamp card. He tried to ask the checkout clerk why everybody except walmart let him buy salads on his benefits cards, but she was useless. EMPLOY MORE CHECKERS! WALMART IS MORE EXPENSIVE THAN ALBERTSONS, SUPER 1, ROUSES and even some convenience stores. FIRE SOME STORE AND DISTRICT AND REGIONAL MANAGERS FOR PROVIDING SUCH A HORRIBLE SHOPPING EXPERIENCE!
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September 2020 by JBridges T.
Horrible. Customer service sucked. Everybody I asked to unlock the glass door for perfume items was no help. One guy had an attitude when I asked if he had the key. Smh. 0 stars.
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October 2019 by Bertha P.
This review is for the tire center mainly. Charging the price for synthetic oil in cars and not putting it in. Synthetic lasts 5k miles not the 3k that oil lasts. It also doesn't burn out the car like non synthetic does in a car that calls for synthetic. It was almost empty when I took my car back when my light came on and they tried to make me look bad about it like I was neglecting my car when they were cheating me. Asked them if they could check the air filter one day and I walked outside cause they said they'd show me so I could decide if I wanted to change it. Somehow they "miss placed" the old filter and I definitely needed a new one in their opinion. My friend now changes my oil after I buy actual synthetic from autozone and it lasts 5k miles before the light comes on and the car is low maybe a quart if that. Avoid changing your oil here!! The store itself often stinks inside like rotten eggs and urine. Its really going downhill after Northside closed.
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March 2019 by Erin M.
The auto center here is an absolute joke. Went on a tuesday at 3 and i waited 4 hours to get my tire fixed. There were only 3 other customers in front of me and plenty of employees. Half the employees sat on their phone the entire time so only 2 were actually working. Worst experience ever. Pinhook auto center is so much better.
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December 2018 by Jamie R.
Worst experience!!! I ordered something online checked in 30 min early only to show up with 4 other people waiting and no one around to provide any type of customer service. Waited 10 minutes then went ask someone whom stated that he paged for assistance... still no one. Asked for a manager 30 min later she and some other guy showed up with NOTHING. AT THIS POINT I COULD HAVE GOTTEN IT MYSELF!!! They are not equipped for this service and I consider this false advertising!!! I already own the item wtf and I was waiting with a 2 year old I would of went at some other point if I knew that I was going to have to wait.
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September 2018 by Angie T.
Ok, I used to be the first person to hate on Wally world but those days are gone thanks to their new grocery pick up. Y'ALL. This is the best thing Walmart has ever done and I can see myself shopping there all the time now. I've utilized this service several times now and I am here to tell you it is awesome! My most recent experience went like this...I was home in my pj's last night watching Netflix when I realized I was out of some necessary items. I logged into my account, added all the things, paid and picked a time to get my items (today at my lunch break) and viola. I just left the store and didn't even have to get out of my car. That's right, guys. They bring it to your car and load it for you. Easy as pie. It took a total of five minutes. Do yourself a favor and download the app and watch your Walmart experience go from the dreaded chore to the highlight of your day. You're welcome.
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August 2018 by Chris M.
This review is specific to the Auto Service center.....I pulled up there before a long road trip with a trailer that had a roofing nail in the tire. Yes i was there 20 minutes before closing time and yes I apologize that I potentially ruined your last 30 minute game of Instagram and angry birds that you were playing on your phone. I was greeted by a reluctant guy who checked his watch for time when I pulled up and he said "we almost closed" to which I said you don't close for 20 minutes and I need help with a nail! He then turned to the other guy as if to see if someone else was willing to help because he sure as heck wasn't about to help me. The other guy said he didn't think they could do it and then I said....will you at least come look at it before you say no? He then came around and then said "we can't do it because the patch I have is too big". I'm no mechanic but I'm also not an idiot. They happily rolled another tire and rim out from the back and sold me a 130 dollar spare and rim as a solution. The manager as most crappy leaders would....without looking at my tire, supported the judgement of his low rent mechanic and said "yea there's a safety concern with putting patches on tires especially trailer tires and Walmart doesn't want the liability". I said to him "the story keeps getting better" and laughed out loud. He did offer to load the tire for me and to that I said please don't touch my truck or my trailer, I can handle this myself and I'd hate to make you or your guys work in the last 10 minutes of your day!
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March 2018 by Faye G.
Customer service in Auto center sucks. Went to purchase a set of tires the lady behind the auto service center desk was very rude , she seem to not like it that I ask her to assist in getting a price on a set of tires and to see if they had them in stock. She told another customer that he had to go out to the auto bay area and they would assist him in getting tires, which he did and the guys in the auto area looked at him and said they help you with that inside. I will never use the auto center again , customer service does matter. I did report it to the auto manager and all he could say was I apologize.