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February 2024 by Ashley LeBlanc
If the do not disturb sign is on the door,Why is it okay for y’all to go in my room if I’m not there? By far the worst hotel experience I’ve ever had. I am not even here to talk about the roaches. I have never felt so uncomfortable at a hotel. The only reason I am even at this hotel is because this is where my landlord has placed us while maintenance is done to the house.It’s bad enough we can’t be in our own home but to have to deal with our privacy being invaded and dealing with rude workers that lie is beyond me.Never thought I’d leave a bad review but since day one they were problematic and it seems it’s apart of thier training for the staff to watch your every single move and make you beyond creeped out.The lady Segahl or Princess whatever her name is,is allergic to being kind. She doesn’t know what customer service is. And she constantly switches up what she says. The maintenance man has a staring problem and I think it’s weird how he doesn’t help the ladies but just sits there.I lit candles and they accused me for smoking in the room when clearly on CAMERA I went outside to smoke. And ON CAMERA you can see other hotel guests smoking in the hotel all in the halls.We been here going on 8 days. The lady last night was an Angel, the young man overnight and the housekeeper that’s shorter than me are amazingThey are nice and have great customer service.Y’all need to take customer service training.
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February 2024 by Bria Mouton
This place is the worse they doubled charged me for a room tht I didn’t stay in the whole two days and I’m not satisfied with nothing they did and they threw away my food and I want my whole money back I dont recommend nobody staying there!!!! All the rooms smelled like smoke and they charge the wrong people for others mistakes I don’t care about this hotel they suck and they don’t clean up like they say they do because the room I was in the tub was dirty and there was only 1 big 1 small towel but I’m supposed to be here all day and night for two night nope ? they wack and I want my refund because I am coming up there to get it by any means thank you ✌?Rooms: They suck and I want my refund the whole thing
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January 2024 by Bambi Blue
The breakfast is awesome eggs and a meat plus cereal waffles muffins juice the works! Rooms were clean clean! We did a bed bug check and nothing. They actually have several layers of protection on their mattresses which I appreciate. The pillows were phenomenal. I want to know where they purchase them! The bedding was really very nice overall, I couldn’t believe how white they keep everything. Staff was friendly and always accessible. Would definitely stay again.
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January 2024 by mariah maurice
Worst hotel ever ! The manager was rude and unprofessional! I checked into the hotel at 11 pm to find that the bathroom was deplorable. I asked to change rooms because no house keeper was available. I was told no other room was available and that if I wanted to find another location I could have the reservations canceled and get a refund. The front desk staff came to the room 30 mins later to clean the bathroom WITH BLEACH. Myself and my mother who stayed with me is allergic to bleach. The fumes were overpowering as I also had my 1 year old son with me. I found another hotel room and informed the staff I would be checking out. I was reassured I would get a full refund. Upon check out which was within the hour I was informed from the manager I could not be refunded fully for reasons she made up! I told her I would be contacting the general manager as this hotel is the worst hotel I’ve ever visited. I did not feel supported for the inconvenience nor was I given an apology! I will be contacting corporate. This property needs a full new staff !!!!!!!
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January 2024 by Sherie Beasley
This hotel is in a rough part of town. If you are traveling with kids, go somewhere else. One of the cars with our group was broken into overnight. Not the hotel staffs fault but this hotel has a lot of riff raff walking around outside. People sitting in cars smoking something and shady characters hanging around.Safety: We felt unsafe while going outside.
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January 2024 by Antonio Pompa
The receptionist at night was very friendly as was the one in the morning, the rooms were in very good condition, the breakfast was perfect to wake up and hit the road again, I will definitely return to this hotel any chance I get, thank you very muchRooms: in very good condition and cleanFood & drinks: very good breakfast
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November 2023 by Lynne Stanforth
The night mgr/desk gal was AMAZING. First room had been cleaned, but you could tell someone had been on beds, food in trash, contractor dolly in room, We were then given a room that when entered, had contractors equipment in it. Full. Then Moved to room 3, and sheets were wet...Back to desk again, and we ended up in a great room... NOTE, THEY ARE IN MIDST OF UPGRADING, AND CONTRACTORS STAYING THERE, AND ALL ISSUES WERE OBVIOUSLY FROM THEM taking advantage of master keys, et. The Mgr handled it professionally and with a smile, despite obvious frustration of cause. I have no doubt when completed, all will be A1!
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November 2023 by Maurice Peugh
Very clean. Decent breakfast with cooked foods.
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October 2023 by maria airam
my toilet was clogged and they shut the water off on me. would not give me a refund. never staying here again or at any other best western. Or any this LLC's other owned hotels. beware of franchises. lesson learned - stay with corporates only.
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October 2023 by Lise Lawrence
DO NOT STAY HERE. Disgusting, terrible experience. The franchise owners work at the front desk and are manipulative, mean people that do not understand customer service.Here’s a photo of mens boxers on my hotel chair that i discovered midway through my stay. i was accused of planting them there by the owners. no class, no refund, no apology, no nothing. no excuse for this… especially when i was in town for a funeral. no empathy and even though i’m so sad to be treated like this, i hope they are never treated as poorly as they have treated me. :(
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October 2023 by Kos
DO NOT STAY HERE! I was alerted by a friend that this business is appalling so i’m taking time out of my schedule to publicly discourage anyone from staying here. i’m sure i’ll get a generic response from the owners saying the whole team is sorry but if they were sorry they would return phone calls and give a refund. I want to remind people it’s important to read reviews and not give business to mean people.
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August 2023 by Phil R.
The reviews are all over the place on this Best Western. You either love it or hate it. So we gave it a try and gave an honest review.It was fine...My wife & I were traveling cross country and spent one night here. Like most people who have commented (even those that hate the place) the staff is very friendly.The eating area for breakfast is sparse so don't expect a lot. We elected to drive to the Cracker Barrel just down the street.The rooms were clean but like the dining area, it's sparse, a little on the drab side but for $98 with tax what do you expect. The television was huge! At least 58"if not 65"The area is a wee bit sketchy but there was no overt sign of criminal activity. I'd say for night or two passing through, it's fine
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August 2023 by Shirley Hammonds
The hotel was being renovated. Walking down the hallway there was construction debris all over the carpet. The room itself looked good, but the bed was horrible. Towels were so thin they looked like they came from a thrift store. The staff were wonderful. The problem seems to be the person making the decisions on buying the least expensive furniture, mattress and towels. Will never stay there again!
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June 2023 by Don & Debbie Maddox
My room would have been nice. The 3 nice towels were ALL used. One had fresh makeup on it. One just looked dirty. One looked clean, but had another person's perfume and body smell on it. A wet washcloth was on the sink. The bed cover linen like someone else had already lain on it. The sheets did not look messed upIt was 230am and I was falling asleep. I didn't know the towels were all dirty before I took a shower the next morning.I have NEVER given a bad review for Best Western.On the up side... The breakfast was AMAZINGLY delicious. The staff was super kind and apologetic.I am going to hear from BW about this room and how they will compensate me somehow.Rooms: The room was a little small, but adequate. Nice refrigerator. Microwave too. Nice TV choices.The AC must be on a most coolant system have the room had moist. No mildew nor mold.Safety: The locks are nice on the door. The parking was convenient to the doors.Food & drinks: The snack machines had good choices. The breakfast was really nice.
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June 2023 by Murphy Edwards
My wife and I have been going to this location for at least the last 10yrs. We go for anniversary and Valentine’s Day. We also have been known to go for birthdays as well. All in all we make 2-3 trips a year here. The staff has always been nice and very helpful. They are also dialysis friendly. I do home hemo dialysis and it’s rough finding places that can accommodate this. They were super helpful by receiving my supplies and even brought them to my room. Something that has rarely been done elsewhere. We are also blessed to have met Mrs Valeria and Mrs Sue. They have been super sweet and are a real blessing to know. If y’all need a good place to stay where you will be treated with friendliness and respect or if you’re like me and have to do dialysis, then look no further. Just call Mrs Valeria or Mrs Sue and you won’t regret it. My wife and I will always be looking to stay here when we are in Lafayette or even just a quick getaway. We love it here.
