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June 2024 by Keton Dugas
Wasted 30 minutes waiting on service .. even walked to the front and requested service in back for car radio .. no one came help..
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June 2024 by William Burnette
Went to Best Buy to purchase a television. Good thing that I did all my research and comparisons before we went to Best Buy. Absolutely no one offered any assistance, and I had to hunt for a salesperson so we could pay for the TV. The only reason I gave two stars to this review is for the selection. This is not the first time I have had issues trying to make a TV purchase at the Lafayette Best Buy. Several years ago, I walked out after a salesperson went to check stock on a TV and never came back. I was hoping the store had improved since that experience, but it hasn't. I should have gone to Costco.
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June 2024 by Kimberly Vincent
First and foremost, I NEVER give reviews, but I hope to save someone the headache and trouble we have experienced. I would give 0 stars if I could!!! Hang tight because this is about to be long. I have gone above & beyond as the customer to try to give them another chance! In November we placed our order for a FULL package of appliances for our home. Our home was still being built and put away for about 3-4 months in the warehouse. Ok, fast forward to April when we needed our washer & dryer. So they call us and make my husband confirm with me that we both want them to come on a Saturday to deliver, we BOTH confirm. Fast forward to the Friday (day before delivery) they call and ask when would we like to schedule our appliances to be delivered. We told them we fully expected them tomorrow (Saturday). Then they tell us I’m so sorry we’re unable to deliver them tomorrow and never gave us a reason why… fast forward to ME having to call them because online it said DELIVERED, come to find out they lied it wasn’t that it was out of stock its because it was damaged in transit!!! Lying is not the answer… nor is making your customer go out of THEIR way to get an answer on where the items they purchased are… ESPECIALLY after waiting months and they were STORED for us. Wait thats not all… FINALLY they were delivered. We had just poured fertilizer and seeds for our grass on our new pad in which the delivery driver drove straight through while it was muddy and wet leaving holes in our yard (I have pictures of). When I called they told me they would have to get with the manager and create a claim.. fast forward to 1 month later, STILL NO CALL… I call back and they said they are NOT responsible for the damages and cannot create a claim.. The best thing they could do was provide gift cards to compensate.. so I said sure thinking I can use the gift card to purchase another dryer.. 2 months now and call after call and transfer after transfer, still NO call from a manager, still NO gift cards, NOTHING… as if this should have been the end of it, I purchased a iMac from them in which did not include the keyboard OR mouse and they basically told me I have to go into the store but I most likely will NOT be getting either… DO YOURSELF A FAVOR AND TAKE YOUR BUSINESS SOMEWHERE ELSE WHERE THEY TAKE CARE OF THEIR CUSTOMERS!!
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June 2024 by Lisbeth Peguero
This place is incredible, they are very friendly and attentive to the customer. And quality in their products.
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June 2024 by Ali
Will knowingly sell a defective laptop, then play warranty games between themselves and ASUS. Go somewhere else.
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June 2024 by brayton jolet
Bought a stove from them, their delivery guy broke it, and they sent us an email that it would be 3 months until they can deliver us another one. How disgusting……
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June 2024 by Leslie Delatte
Bought new pc. Kevins help was great!
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May 2024 by Tina Cormier
Was in and out in under 30 minutes. Easy peasy
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May 2024 by Sonia N. Guillory (Sony)
Everyone except individuals in the Geek Squad area were of useful info for my fiancé after her refusing to listen to me about getting into her icloud account. Thanks for enabling me to watch her learn she was wrong from a distance!
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May 2024 by Kayla Kayla
Service is rude.
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May 2024 by Randy Buchanan
I should have visited the geek squad first. Before going to the electronic area.
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May 2024 by Evy McCain
Sales man was very knowledgeable with our need. Was out in 45 minutes.
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April 2024 by Ronnie L Young
Store is very clean. The male bathroom toilet seat is broke off. Please replace it. I didn't like seeing your male employees underwear while their pants was below their hips. I know that's a style, but I still don't like it. The greeter at the front door sets the best example of what an employee should be. I was asked by different employees if I needed help finding anything. I appreciated that effort. Your female staff cashier needs some personable training, if you know what I mean. I'm certain she feels that her persona is just fine. It's NOT. I hope the item I purchased is fine, but I'm not worried about it because your stores have always taken care of me over the years.
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April 2024 by Thang N.
The staff here are unhelpful, they keep recommend the wrong product. On top of that I asked an employee to unlock the display cabinet to and was told the product was out of stock. I asked the employee to give me 30 seconds to look for an alternative, he just leave and go chat with this colleagues.
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April 2024 by Khone Sisouphanthong
Just passing bu
