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February 2024 by Melissa Duhon
They will make you think they provided great service, next thing you know your bill has quadrupled and “there’s nothing they can do” bc it’s past the return period. Go to any other store bc they just “assume” you know they’re fn you.
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February 2024 by Jorge torres Vargas
The best attention
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January 2024 by Linus Wilson
Terrible customer service
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January 2024 by Damond Chavis
I went to this store looking for 2 iPhone 15 Pros for my kids for Christmas. The "manager" that was working Wednesday night told me they were out. I asked if any other stores would have what I needed, and he bold-faced lied to me and told me he can't check the other stores' inventory. Mind you, I worked at the Louisiana Ave store for 6 years, but I didn't divulge this info and that's how I know he lied to my face. So I went to my old job the next day and MY customer (I sell cars) was working. I told them what I needed and they took care of it, no problem. I asked if they lost the ability to check each other's inventory, and they confirmed they still can. So thanks to the actions of the "manager" that day, this store will never see me or my family there ever. I will also not recommend this place to any of my customers or anyone in my network going forward. I will however, send them to MY customer who took care of my needs with the same care and respect that I provided to them when they purchased with me.
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January 2024 by Jeremy Gaspard
Best. Location. Ever.Taylor was above and beyond awesome!!
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November 2023 by Red
Very fast , nice people and got my situation fixed real quick
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November 2023 by Nikki Nolan
Best AT&T store in Lafayette !! They are super helpful and kind! The store manager is very friendly!
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October 2023 by LAURA LAHAYE
Chris was my sales team member. He was courteous, professional and knowledgeable. I felt that I was being cared for by a smart gentleman.Give him a raise!!!!
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October 2023 by Laine Allemond
You have 7 people waiting and three people being helped. All while there are two other reps walking around doing inventory. I used to work at AT&T, and you help the customer then go back to inventory check.
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October 2023 by Eric Navy
It is always a lovely experience going to that AT&T store. They are always friendly, helpful, and take care of all my needs swiftly. very good crew
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September 2023 by Susan Hanks
We went to the AT&T store on ambassador to buy a new phone. The wait time was minimal. The rep that helped us was very courteous, professional and personable. She was very informative and very helpful in the process. I would recommend them to family and friends. ⭐️⭐️⭐️⭐️⭐️
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August 2023 by Jennifer K
I tried to order prepaid service and was told to go into a store. When I went into the store, the short lady that did not seem very helpful told me to just resubmit my order online. I guess I she wasn’t making money off the transaction since it’s prepaid, so she just got me out of there. I made another order when I got home and got the same message….I need to go to a store. I talked my friend into switching from Verizon to AT&T. Needless to say, they were less than impressed with the service. Not only will they not be going with AT&T, I will be moving my postpaid service to Verizon.
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July 2023 by Gustavo Rubio
AT&T fiber is fairly fast but not consistent at all. I have had to call them to come fix their connection 4 times within the past 3 months. Each time lasting 2-3 days without service. Very difficult to get work done from home.
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June 2023 by Justin
Great customer service. Greeted as soon as I walked in. All answers were quick and sufficient. No pushy salespeople.
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June 2023 by Anthony Sevin
I wanted to switch my service from Verizon to AT&T. Needed affordable and reliable service. Someone who cares for the Veterans and stands by them. My manager that helped me through some difficult issue was Ms. Ji and two service technicians were Mr. Joshua Israel and Ms Karime Aguirre. They work at the AT&T on Ambassador Caffery in Lafayette, Louisiana. These three employees have give me the upmost service that I have no words for. These individuals are one of the reasons I switched to AT&T. It appears to be a new long relationship with AT&T and these employees. Thank you for all that y'all do for us customers.
