-
September 2023 by Thee Queen
Went in for front brakes and rotors SUV still sounds like no work was ever done been there 3 times in 3 months Alicia very helpful Jules very rude impatient and unprofessional have to get another company to correct the problem and I'm requesting A FULL REFUND and I'm still waiting on someone from corporate to return my call maybe my attorney could get a quicker response I do not recommend this location at all ??
-
September 2023 by Sydney Symone
Went to get air , the guy put my air pressure at 47 when the normal range is 33-35. I had to tell him to release some air then he finally was like open the door so I can see how much you need. That should’ve been the first step. Idk if it was laziness or he just didn’t know what he was doing. But that could be dangerous to future customers. Especially women who may not know any better. I wouldn’t return.
-
August 2023 by jonathan mouton
The worse service everI brought my car there today to get a tire changed and they put a huge dent in my fender and are saying they didn't. This is a brand nee finder that has been on the car maybe 3 weeks. Avoid this place at all cost
-
August 2023 by Andrew Couie
Came in for a tire patch. The staff were very friendly and the service was lightning fast. Amazing quality of work at a fair price! I absolutely recommend them.
-
June 2023 by Lafayette Native
James at Tire Choice is awesome!!!! Also, the woman at the front counter is amazing! Tire prices aren't great, as I was used to Allied Tire, who used to match pricing of competitors. Great people working here though. Again, James is the man!!
-
May 2023 by Kkbaygmail Kkbay
Called about slit tire, Mrs Alysha not only found the tire match to the set I had just bought in February. She went pick it up and kept me Informed. Had it all together. Well pleased with the service. Thanks Mrs Helmer for going above and beyond.
-
May 2023 by Meghan M.
Disgusted doesn't begin to describe our experience with this location, and the district manager. STAY FAR AWAY from this place, they are lying to people about their car services. -We dropped our car off for rear callipers, brakes and rotors. We were told it would be done within two day, they would be ordering the parts from Autozone and quoted at a fair price. Then, they changed their story trying to sell us tires, saying the E-brake needed to be replaced, and the calipers weren't in yet. After a week, we were told they were waiting on other calipers, because they didn't realize the rear calipers were electric, and additional services were pushed on us again. But, we stayed with the services originally agreed upon and confirmed we were at the same fair price originally quoted. In the middle of the second week of having the car, the Shane, who we originally spoke with disappeared, and Alysha was working our ticket. Again, we were told they were waiting on a caliper, and calling AutoZone's manager to get an update. By the end of the second week of having our car, we called and demanded to know what was going on. At this time, Alysha told us Shane was a drug addict who had gone on a bing, and charged our ticket up past $2200!! They were "fixing" the ticket, and waiting on the final calliper to arrive. They also said they provide us a discount for the horrible experience. By the end of the second week, we were told the car was done, and ticket was fixed, our discount.......$1?!?!?!?!?!?!? They discounted our work by $1!!!! We called corporate customer service, and a Manager reached out and discounted us to something that made sense. We picked up the car, and found out they lied about the parts on the car, and continued to lie about what they did the car. We were lied to about where the callipers came from (they came straight from the dealership not Autozone), we were lied to about what was wrong with the E-brake (there was nothing wrong), we were lied to about what was done to the car as they replaced all calipers, rotors and brakes-not what we asked for. And when we called about the the lies, the Manager told us we got a discount, what else did we want....AFTER THEY LIED. We are disgusted, and appauled a business would operate like this. We still don't know the depth of what we were lied to about, and would never trust another Tire Choice Auto. From what we know, they hired someone who worked under the influence, then approved services the customer did ask for with parts not approved by the customer on a 2 week timeline. That's bad business, don't trust this place.
-
April 2023 by Derrick B.
It took over 5 hrs to change and get an alignment on tires! will not be coming back to this location
-
April 2023 by Michelle Benson
The man who waited on me was very helpful. He answered my questions and my car was ready when he said it would be.
-
March 2023 by TIFFANY TAYLOR
Very unprofessional. My 6 year old & I had a tire that had a huge leak in it. The guy that helped me at first was nice until the manager came. He was rude, told me he didnt know what to tell me and to fix a leak it was a 2 hour wait. Then complained that he had to be off for a certain time. Definitely would not recommend for further assistance with tires.
-
February 2023 by Laura Dartez
Husband dropped off vehicle at 8 am. Told them he would be back around 3 or 4 pm. Got there at 4:30 pm and they were just starting the brakes which is all that they needed to do. Finished brakes at 5:45 pm... Very poor time management and communication.
-
November 2022 by Matt Doolittle
I was on a long road trip from Texas back to Florida when we had a tire go down at 2 in the morning. Luckily we were right by the exit of this location. I came in first in the morning expecting the worst but the team there was able to patch me up and get me on my way. Thank you so much to that team!
-
November 2022 by Scholastic Book Fair
They were nice but paid 150 dollars for a heavily used tire and they didn't put air in my other tires. Didn't have a choice because they're the only ones who had what I needed. Probably won't be back.
-
September 2022 by Jacob Pritt
Brought my car here to have my tires checked before driving back to New Orleans. The staff were friendly and helpful, and when they found out nothing was wrong with my tires and the light coming on was an error, they didn’t charge me anything for the inspection. Appreciated them being able to get to my vehicle quickly.
-
September 2022 by Lili Gulsby
Out of town with RV. Tire needed to be replaced on Saturday. Only one had my tire. Great service.
