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June 2024 by vincente paulino
One gentleman went out of his way to help me pay my bill.
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April 2024 by gerald fleming
This place has the worst customer service. Nobody never available or knowledgeable. All the sales people lean on one person for instructions. What's the purpose of the building with people that can't help you. They do sign ins great tho. Sign you in quick quick
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February 2024 by A Perdomo Haines
Alert the presses!!! This location has actual live human beings onsite that are knowledgeable, eager to assist, and make suggestions that save you money. I didn't even have to make an appointment, I just walked in. Professional, yet personable.
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January 2024 by Bonnie Cannon
Good day at Verizon with tech guru, Lance on 2701 Vets, Kenner, La. I walked in with my S10 that had decided not to make or receive phone calls. I tried everything on my own and then lucked out w/ Lance at Verizon store. Hw patiently tried everything he could, working doggedly until we finally had full service again. On his own and thru 2 tech support folks, he kept a great positive attitude, tech savvy, polite and professional throughout. Bravo to Lance and Verizon for employing him!! Give that man a raise!!!
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January 2024 by dawn matherne
Great place sales person really helped us out
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January 2024 by Daphne Black
The young man that talk to me was so rude. Also I was told the wrong information about the account until I call customer service .
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January 2024 by Roger Reynolds
I would not recommend anyone visit this Verizon location. I went in there to upgrade my iPhone and saw that all of the salespeople were helping other customers so I decided to look at phone cases until someone became free. Well, eventually 2 of them did at this point and the lady sales-rep that I was closest to shot me a glance then sat down and started playing on her respective phone without so much as acknowledging me at all. By this time it's been about 10 minutes or so. I really feel like I could have walked around that store for an hour before I received any assistance. I'm just going to do everything I need to from the Verizon app. It's just par for the course from what I've learned about how the people are here in the New Orleans area. LOL
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December 2023 by Laura Kinstlinger
Needed a new phone, made an appointment for 1pm on a weekday. It was 1:50 before I actually got to speak to an employee who could help me. A woman whose name tag said she was a manager informed me that she wasn't able to do what I needed, why can't a manager do more than an associate? And why have the ability to make an appointment when it clearly means nothing? She was aimlessly walking around the store, doing very little.During the 50 minute wait, I was forced to listen to Christmas music on blast. Why is someone else's religion being forced on me? I was told it was a corporate requirement and they turned the music up even louder. Deiveon was great, the rest of my experience was subpar. Isn't customer service supposed to be what Verizon is good at?
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November 2023 by Laura C
TERRIBLE customer service. Margarita flatly refused to pull up my account and check whether I was going to be charged for a phone I was returning. That was all she had to do, so I could know whether my bank account was about to be drained of $1k+, and she would not check it but suggested I go to FedEx and work it out with them. FedEx would have no way to know that and the return label was for UPS anyway. We've been Verizon customers for nearly 20 years but I'm checking into other companies now.
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November 2023 by Rocco25
A representative was very helpful.
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September 2023 by Sean Squier
This was the Bennigans where they filmed Waiting... in 2004.
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September 2023 by Melissa Suthoff
Verizon is trying to extort money from me and I don’t even have an account with them. I have been on the phone with at least a dozen people and no one will help me. I don’t know how they can get away with this. One guy at the store who was wonderful, he tried helping me and he couldn’t find anybody to help either. If you are thinking about going with Verizon , think again.
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September 2023 by JAMES Hall
Yall have to go see Kaleb, he was the best person ever with Verizon.
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August 2023 by Lelia Ryder
These two ladies working there on Friday morning 8/18/23 we’re not friendly at all, and one even snapped at an elderly woman. It is already stressful enough dealing with Verizon over the phone, and then we’re told to go to the stores and to be treated this way. I was very kind and appreciated her help with a phone that I needed activated, but a little enthusiasm goes a long way. When we are ready to buy our next phone we will not go here.
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August 2023 by Desiree Lea Smith
There are OK
