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May 2024 by Janet Saybe
Excellent service I was very pleased
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May 2024 by Luwana Wilson
Great service fast
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April 2024 by Calvin Hu
Went to get tires rotated after an hour was told that they won't rotate them because tires were too worn. Tried to sell me 4 new tires. Bait and switch crooks.
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April 2024 by Elizabeth Jeffrey
My Goodyear place closed so I went to a different one in Kenner to get my oil changed. I called first to make sure it was a good time to come. Everyone was super nice and I was impressed with their waiting area. They had water, coffee and a Coke machine, even a tv. I was told their slowest day was on a sunday. The wait time was reasonable and I will definitely go back there again.
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April 2024 by Jarred Saucier
First and only customer there when they opened. Walk in and the guy immediately said, "I hope that's not a diesel." I don't, but I could immediately tell by hisbattitude this wasn't going to be a great experience. He said he won't be able to enter me into the system because I have a fleet card until later, when someone else arrives. He said it will take a few hours and would not elaborate on what a few hours would be. Needless to say I ended up leaving before getting my oil change and tire rotation.
If you have a fleet maintenance card, beware don't show up there first thing in the morning because they won't work on your vehicle. Also the guy work in the front desk needs some customer service training.
Went to another shop around the corner that was happy to treat me like a customer and gave me zero issues.
I had avoided this place for while after past experiences, and shouldn't have went back.
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February 2024 by Papa J
I had a free Saturday but only me to drive myself around. I made an appointment to get an oil change and tire rotation after seeing this is an option, after all, I would have to wait. My first thought is why are ALL time slots open? This is a great convenience if it really works. This is about 30 minute task so thought I'd try it to see if I could get out in 45 minutes or so.
When I got there, everyone was really nice. However the representative told me that this might take an hour or two. He said "Even with an appointment, we get busy". This was 8:30 in the morning and I know they get busy, but I had an appointment. This is actually what I had expected to happen. After my silent reaction of disappointment, the gentleman also said something like "we'll try to get to you soon". Turns out, they were working on my car about 20 minutes later. This is probably about right as I wouldn't expect that they have a car lift waiting for me. Perhaps I got the first available lift.
I left about 1:20 after my appointment time. They were working on car a little longer than I expected. I suppose that the oil change guy is not necessarily the tire rotation guy and they move from car to car as needed and available. An hour working on my car still seemed excessive.
I'm generally satisfied with making an appointment at least this one time, but I caution others that I am not convinced that an appointment time guarantees prompt service. I was debating between 3 or 4 stars. I gave 3 stars since the time actually working on my car seemed excessive to me for the services requested.
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December 2023 by Cheryl Rome
The only Goodyear I will ever deal with. The service is great and very friendly staff. Work done when promised in time manner.
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December 2023 by Cheryl Deslatte
The only Goodyear I will ever deal with. The service is great and very friendly staff. Work done when promised in time manner.
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December 2023 by RoundedRockTravel
Had 30$ cash on my glove box when left the car for tire replacement, when I got my car back, I had 20$. Not ok, never coming back there.
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December 2023 by Kathy S.
I had a 'tire" disaster early this week....so on almost riding on a rim I took it across the street to Goodyear...I needed new tires so that went okay....drove home..drove the next day and noted the TPSI screen blank.....took it back....the guy says oh its left rear sensor....replaces.still no PSI reading.....messes around with 3 other guys for 45 minutes.....and then says...." Well we don't know what is wrong so take it to Toyota" ......didn't charge for the sensor which was quoted as $169...and today I know why....because my whole system on the Camry is corrupted..now nothing reads....not just the PSI but every other metric is grayed out......so they screwed this up and that is why they didn't charge me.....(Lightbulb goes off!!) Took it to Toyota today and an hour later and $148 later it's all fixed....the whole system had to be initialized and recalibrated......so the moral of the story is ..next time I have a "tire disaster" I will tow my car to Ray Brandt before I let Goodyear lay a hand..
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November 2023 by Dubis Oliveira
Great experience
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November 2023 by Victor N
Want to ripped off or taken advantage of well stop on by to this goodyear these guys smoke in people's cars while they work on cars in the store inside the shop they talk to customers rudely the employees are no good they steal products they pull there own car in the shop and work on it there lifts and equipment is not serviced right at all they will steal your money if I can give a 0 star I would Ron is a horrible person they will try to give you a deal if you don't like the price they change the minute you get there don't trust this goodyear I have seen them play on there phones laugh and joke more than they work on cars they lie so much to get more money in the shop I have seen them tell customers they need tires and they have amazing tred or the tire is very good and they try so hard to sell you products you don't need don't ever EVER COME BACK TO THIS SHOP they need to be reported for stealing products and pulling there cars in with no ticket involved at like I said in the beginning these guys smoke more than they work on cars out of all these people of two guys stand out 2 Mike Andy and Brian act very rude to customers very rudely these guys need to be investigated in for there lies they push to customers
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September 2023 by Charles Mendoza
Quick and courtesies
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August 2023 by Ryan Nugent
The guys that work here are nice enough, and they've done good work for me in the past. Unfortunately, that's where my praise ends. The Goodyear organization is dysfunctional to say the least. I scheduled an appointment for service online, and when I arrived at the store they had no record of my appointment in the computer. I showed them my confirmation email, and they said this sort of thing has been happening a lot recently. Regardless, they didn't have time for both of the services I scheduled. In the end, I had to bring my car to another shop and pay more for the same services since I was planning to leave town later in the day.When I asked to speak with someone here at the store about what happened they told me to call the Goodyear customer service phone number. This turned out to be an even bigger waste of time. I waited on hold for 40 minutes just to speak with a clueless agent who put me on hold again and then ended the call. Goodyear should be ashamed to the way it treats customers!
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August 2023 by Logan N.
Don't bring your car here. Brought it in for a misfire in my first cylinder so they claimed they were going to change all my sparks plugs and ignition coils because they said they couldn't tell which plugs were bad. Anyway, they charged me a ridiculous price but I needed my car back and they were the place open by me on the weekend.A few months later, I had the same issue as before and when I looked at the sparks plugs, they were rusted and so loose I could take them out with my hand. So they either didn't change my spark plugs at all or did a terrible job and didn't tighten them at all.Just a warning, unless you want terrible service and insanely high prices, don't take your car here.
