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February 2024 by Serghei Mniov
Great service by Johnathan
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January 2024 by Hugo Dardon
Excellent
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December 2023 by Paigee M.
This has got to be the worst location ever. The ATM machines NEVER work. AT LEAST once a week minimum they are not accepting cash payments or dispensing cash etc. It's just ridiculous to say the least, why these machines constantly have problems I'll never understand. & also the design of the parking lot is trash. Way too small. I am constantly avoiding my car getting hit from people backing out and not paying attention or maybe they just can't see. This place needs major improvement or a better location. I never had any of these problems at any other location.
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November 2023 by D. F Johnson
This review only applies to the branch of Chase located on Williams Boulevard in Kenner Louisiana. Acceptable service when you go into the bank. But totally unacceptable service if you are trying to get information by calling in. No one answers the phone. Not at any time. You're told to call back but no one ever answers the phone, any day of the week, at any time of day. If your request falls into one the phone menu categorys, maybe you'll get a canned answer, but that's it. No actual persons
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November 2023 by Jorge Claros
The truth is that there are very kind people, one person helped me open my account and left me open with his attention, I congratulate him for being a great person in the way he serves people, a lot of professionalism, I highly recommend it, don't ask his name but he is an Amaricano who speaks Spanish well
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September 2023 by Manuel Rotolo
Absolute worst customer service. The rudest interaction I have ever had. Trying to speak to me in the lobby asking detailed personal information in the lobby where other customers can hear.
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August 2023 by Ken Roques
Chase, best customer service for small business. My banker always helps get my funds released quickly.
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July 2023 by Miss Anissa
Chase iin kenner has the worst service in the unless.. I keep trying with this branch. This is my 3rd time. I place my name on the list and a person that sign 3 people behind d was able to skip and no they didn't have appointment
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April 2023 by Frank Messina
Went to open a new account after about 45 minutes of waiting I went back up and realized they changed the paper and took other people ahead of me. Questions that easily would've taken 5 minutes to answer
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December 2022 by Daniel Otero
Unfortunately, I had a bad service with Mr. Michael D. Thiery. I do not recommend him. An abusive person and in a bad mood. It is not good that they have people working like him in a bank. Very bad service with that person. MICHAEL D.THIERY.
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September 2022 by Oscar F.
As today of 9-30-22 Jonathan took care of me real good my name is Oscar Mendoza , he was able to take care of me in a very professional manner took his time , explained me everything that was going to happened . Also thanks for the new Star Wars card that is coming soon since my account was compromised Jonathan took care of it like a BOSS Good job Jonathan hope you read this because you're the best BuD !
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July 2022 by Anh Chau
Open a bank account with Mr. Johnathan. Excellent Service
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November 2021 by Stephan Portway
If you're going to choose a Chase bank pass this building up they do not answer the phones ever!!!
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November 2021 by nick ives
Slow and unhelpful. Bankers playing on phone
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September 2021 by Natalie P.
Unfortunately this is one of the very few Chase banks that have a drive thru. The drive thru at this location is extremely slow. Extremely. I was in line for almost 45 minutes. It seemed like the person in front of me had to exchange money for multiple rolls of coins. Those type of transactions should be done inside and not hold up the drive thru line. Maybe they are short of staff, I do not know. But I do know waiting 45 minutes to make a deposit is ridiculous and as a paying customer is unacceptable.
