Lowe's ProServices is known for its friendly and helpful staff. Customers frequently mention the excellent service from employees like Latoya in the Doors & Windows section and Jorge in the garden center, who go above and beyond to assist with inquiries. Daniel in appliances and Trell at the service desk also received praise for their professionalism and helpfulness, especially regarding delivery information. Many customers appreciate the store's organization and stock levels, creating a pleasant shopping experience. Some reviews highlight outstanding customer service, particularly when renting trucks, showcasing the dedication of the employees. However, there was a mention of inconsistency in assistance from some staff, with one customer feeling ignored before receiving help from a dedicated employee. Overall, Lowe's ProServices is recognized for its knowledgeable and respectful staff, making it a preferred choice for many shoppers.
Latoya in the Doors & Windows section was very friendly - said hello to us as soon as we came into her area. She was incredibly helpful to us with our questions about a particular item we were looking at. Very knowledgeable.
September 2023
Daniel in appliances and Trell at the service desk were very helpful today. they explained time that outside delivery drivers are hire to deliver merchandise. Trell printed out my scheduled delivery amd Daniel said he would bring it himself if he had to. I know he was joking, but thanks. Great Job!!!
July 2023
Rented a truck for the 5th time and WOW I couldn't be more happy!!!!! The customer service and level of professionalism from these employees is outstanding!!!! Thank you for your continued hard work and dedication!!!!
