Northern Tool + Equipment has been serving professional businesses, contractors, and do-it-yourselfers since 1981, offering high-quality tools and equipment for various jobs. The business is known for its great customer service, with knowledgeable salespeople who provide fast and friendly assistance. Many customers appreciate the decent prices and occasional great sales that lead them to purchase more than they initially planned. While there are positive experiences highlighted, some customers have reported issues with repair costs and communication. One customer expressed disappointment over unexpected repair charges and felt that the technician's response was unprofessional. However, the situation was resolved with the return of their deposit. Despite competition from larger retailers like Lowes and Home Depot, many find Northern Tool + Equipment to be a convenient and accessible option. Customers have expressed satisfaction with their visits and are likely to recommend the store, noting specific staff members who have gone above and beyond to assist them. Overall, Northern Tool + Equipment is recognized for its product expertise and commitment to customer service, making it a trusted destination for tools and equipment needs.
