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November 2024 by Lashawna Ruffin
They fixed my baby I pad so fast thank you ashtan & Jamal ❤️
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October 2024 by Deontae George
All equipment state of the art . Good environment.
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October 2024 by Vashon Haywood
Good Barbers and hair stylist
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September 2024 by hammysam662
Went in earlier today with a water damaged phone in need of a new screen. The employees were nice and knowledgeable. I got my phone back in full working order with no data loss or damage. Would recommend and will return for all of my phone repair needs.
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August 2024 by Ted Dalrymple
In this day and age when so many things are considered disposable (throw it away if it breaks), it is great to have a place where you can take electronic devices to be repaired. This place really seems to try hard to help people when possible. Friendly atmosphere and they keep you updated with the status of your repairs. Highly recommend.
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August 2024 by Ecliptic
Put together my pc for me back in the day still perfectly fine
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July 2024 by T
Great service!
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June 2024 by Superb P.
Awesome terrific costumer service. Very welcoming. Service is done in a timely manner, very professional staff. It felt good to know they will take good care of your electronics and take good care of you. I rarely ever find 5 stars customer service these days, but they are truly worth all five stars. As I sit in their lobby I see they treat everyone the same, everyone gets great service, every one is greeted, great communication skills. I can go on and on but yes, they were a delight on each interaction. I do not have to wonder where to go to repair any electronics.
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June 2024 by Matt Cline
Took my phone in about a month or two ago for water damage, they replaced the screen and it started to have issues again so I took it back in for that and a camera fix. Woman working there says it'll be $200 to replace, with not so much as a mention of a potential for inoperability based on corrosion, I agree to pay and as she's processing I say I'm going to probably trade it in so if there's a cheaper option let me know. She provides a lower cost / lower quality option, for $150, I go with that at the store. My wife calls in later after we talked about it, decided to go with the $200 option. Woman says she'll upgrade it to that, I come back a few days later to pick it up. Upon pickup, I'm informed it can't be warrantied because of corrosion...reasonable, but at least it works, I paid $200 for it.
Wrong. As soon as I get home, the camera lens cover they installed falls off in my pocket, and the scrolling functionality of the phone doesn't work. I bring it back in the next day to show them, as it has functionality issues I'd like to just have the lower quality option, the phone requires a trade-in, with a level of damage they should have informed me of before installation. No dice from her...she said they tested it (24 hours ago) and said it worked then, and it couldn't be returned because it wasn't under warranty. Notably, she says "I was surprised you went with the upgraded version...I wouldn't have." Really? Then why did you without remark begin to process the $200 option when I first arrived and not suggest a $150 option which I only discovered upon inquiry? Further still, no similar sage guidance when my wife then called in to bring it back up to the $200 mark?
I demand to speak to the owner, who I'm told will call me. Get a call from some Wisp rep later, owner "can't make it in on Monday for a call..." presumably because the cell phone repair shop owner exclusively uses land lines (yet somehow managed to get a carrier pigeon in to his rep to say he couldn't speak to me over the phone). But, Wisp will give a full return and put on the old screen." Progress! OK, so by old screen you mean the $150 option? "No. The $150 option we won't give you." And then, as was reiterated multiple times, "You can be on your way."
All told...3 trips to the store and hours wasted to begin back where I started with a functionless phone, with the implicit understanding my business is not welcome there...so, no, won't be taking them up on the refund my time's been wasted enough. Maybe I'll hear back from the owner on this, but I'd imagine he can't make it in for a post :) There are dozens of cell phone repair shops throughout greater NOLA, most cheaper and attached to vape shops where you won't have to deal with quasi Apple Genius Bar types. Spend your money elsewhere!
REPLY TO WISP...no, that's simply not what happened during my purchase, it occurred as outlined in my review, and to continue to debate it is futile. If Wisp response was a restaurant review..."they dont serve good food! They overcooked my steak." Restaurant response: "Your steak was cooked perfectly, as all of our steaks are, eat elsewhere. We have no room or desire for improvement."
I referred to her as "the woman" because she never introduced herself as Janelle, but based on the tangential CV review seems like she has a plethora of cell phone repair accolades so kudos to her. And it sounds like Ashton should've known He Who Must Not Be Contacted was at a birthday party...what was he thinking calling at such a pivotal moment, particularly when the customer in question expected a response 2 days later upon the resumption of the business week?
Best of luck, Wisp ?
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June 2024 by Jihan Aufrecht
My husband had issues with his phone constantly restarting. Brought to Wisp and didn’t take no time at all and it got fixed! Service was great, cost is reasonable and the staff were very friendly and accommodating. I highly recommend this place!!!!
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June 2024 by Anthony Legaux
Staff has excellent customer service. They care that the customer fells assured that their equipment is in good hands and will be serviced correctly and promptly.
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June 2024 by Derrick S. Procell
Knowledgeable and nice
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May 2024 by david
I’m not go lie to you. I didn’t think they would come through the way they did… I had recently gotten a ps5 from my brother that just needed to be fixed with the hdmi port and I contacted a couple other places which charges 140$-200$ and my friend cousin told me about them. 105$ and total being 114.66$ and they completed it in about 2 hours which others expected it to be like 4-8. Amazing customer service and Great communication and cheap aswell ??
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May 2024 by Nicole Foster
Best place to repair all your needs
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April 2024 by Adam D (AdmDbdb)
Friendly, professional, and knowledgeable staff! Great value! Strongly recommend this place.
