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January 2024 by Robyn Dewhirst, LCSW-BACS
The service I've received from the Manhattan Branch over the last 18 years had been superior. From the tellers to the loan officers, each individual seems to be intent on providing the best banking service possible for the customer. Knowledgeable and efficient, I'm grateful!
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November 2023 by Angel Wings
It takes a very long time to do simple tasks transactions at this specific location.
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October 2022 by Planet X504
Best services in the west bank. The manager Steve is always helpful and one call away when an issue arise on my day to day business transactions. Def recommend this brand if you looking to open a personal account or business account.
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June 2021 by Ranen Hammad
Worst customer service ever, they do not like to help out customer that need help. All employees have mask below their nose.
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March 2021 by Tommie Burt
Mrs.Daneel is by far the best teller I have ever came across. She handled everything thoroughly and she made sure everything was correct. I would recommend seeing her.
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June 2020 by Walaa M. Ismail
Reviews speak for themselves!!! I went to the door with change get told go to drive thru then drive thru tells me go back to the front and come inside I wasted 28 min in line and still got nothing done. I really dislike this bank n these unprofessional people
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April 2020 by M O O R E
Zero stars should really be an option. On June 5, 2019, I drove up to use the ATM at this branch after a man was servicing the machine. He told me to 'wait a few more minutes he was almost done.' I waited until he was finished and drove up to the machine...HUGE mistake!!! I initially attempted to withdraw $680.00 from my debit/credit card. The machine returned a message that I could only withdraw $50 increments. I then requested the amount of $650.00 on the keypad. The machine returned thirteen (13) $20 dollar bills totaling $260.00, but charged my account $653.50 (a $3.50 non-customer fee). The machine kept $390.00. I sat there waiting for the rest of my money which never came. I couldn't believe it. I looked across the street and saw the man that had just serviced the machine sitting in his work van. There was a car waiting to use the machine behind me and I started to get out to warn them, but since it was dark and 7:30 at night I decided against it. I drove over to the service man and relayed the details of what had just occurred. He told me 'the machine only gives out $20 bills and he would go and check it.' He told me to 'call Regions bank and they will give me my money back.'I immediately called the Regions bank toll free number and they said 'they couldn't assist me since I wasn't a customer, I would have to dispute it with my debit/credit card agency.' I called my card vendor and filed a dispute. My debit/credit card agency gave me a temporary credit of the $390.00 until their investigation was complete.Fast forward a little more than a month later, at the conclusion of the investigation, Regions told my debit/credit card vendor that they paid me the entire $650.00. What????? My card vendor then charged me $393.50. I visited the Regions branch manager on July 23rd and explained the entire matter and gave the manager a copy of my receipt. The Manager immediately recognized that I had not been paid the full $650.00 and informed me the machine is ONLY stocked with $20 bills. If you [Regions] admittingly state there were no $10, or $50 bills in the machine and could see there was an error on your behalf either via machine or service personnel, you would think Regions would give me my money, right?!....Wrong. To date they are still denying my claim and insisting they gave me the full $650.00.The machine cannot dispense $50 bills if there aren't any in the machine. Regions is correct in stating the machine dispensed thirteen (13 ) bills to me that evening, but it was thirteen (13) $20 dollars bills (13 x $20 =$260.00 and 13 x $50 =$650.00). You can't get an apple from an orange. Opposed to rectifying this matter Regions is still refusing to pay me and stating they gave me $650.00. Now I have to file a police report just to get the video of what actually occurred that day. This entire ordeal is not only frustrating, but a complete outrage and dismissal of fair consumer business practices! I will never understand why Regions Bank refuses to do what is legally, ethically, and morally correct.Please spare yourselves the hell and aggravation I am currently experiencing by driving past this ATM.
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September 2019 by Frank Frank
Do yourself a favor and stay away from this location. They will found a problem to complete your transaction where others don't. I regret regions
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August 2019 by Tamara Moore
Zero stars should really be an option. On June 5, 2019, I drove up to use the ATM at this branch after a man was servicing the machine. He told me to 'wait a few more minutes he was almost done.' I waited until he was finished and drove up to the machine...HUGE mistake!!! I initially attempted to withdraw $680.00 from my debit/credit card. The machine returned a message that I could only withdraw $50 increments. I then requested the amount of $650.00 on the keypad. The machine returned thirteen (13) $20 dollar bills totaling $260.00, but charged my account $653.50 (a $3.50 non-customer fee). The machine kept $390.00. I sat there waiting for the rest of my money which never came. I couldn't believe it. I looked across the street and saw the man that had just serviced the machine sitting in his work van. There was a car waiting to use the machine behind me and I started to get out to warn them, but since it was dark and 7:30 at night I decided against it. I drove over to the service man and relayed the details of what had just occurred. He told me 'the machine only gives out $20 bills and he would go and check it.' He told me to 'call Regions bank and they will give me my money back.'
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August 2019 by Michelle D. Jackson
Zero should be an option. I have banked with this branch for three years. I make at least 3-4 deposits per month into my business account. 80% of the time they can’t locate my account even when I provide the number and a driver’s license. Secondly, the rules change on whether a customer can deposit and immediately withdraw funds from a business account based on what they perceive your worth to be. Before looking at the account they tell you they can’t cash a check written to a business. You need to write a check or go to the ATM to withdraw your own money. If you don’t have a check, oh well! However, when they do their job and look up your account and see you have the money to cover the check then the rules change and it can somehow be done. I don’t want to call this racial profiling but as a AA business owner, I’m struggling to gain access to my own money and told different ‘rules’ apply to me. Considering I have money in the account, no overdrafts or insufficient funds. Nor do I owe the bank a dime, this is ridiculous. Treat all customers the same. Money is green and lawsuits are ugly. No more Manhattan branch for me.
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May 2019 by Michelle Jackson
Zero should be an option. I have banked with this branch for three years. I make at least 3-4 deposits per month into my business account. 80% of the time they can't locate my account even when I provide the number and a driver's license. Secondly, the rules change on whether a customer can deposit and immediately withdraw funds from a business account based on what they perceive your worth to be. Before looking at the account they tell you they can't cash a check written to a business. You need to write a check or go to the ATM to withdraw your own money. If you don't have a check, oh well! However, when they do their job and look up your account and see you have the money to cover the check then the rules change and it can somehow be done. I don't want to call this racial profiling but as a AA business owner, I'm struggling to gain access to my own money and told different ‘rules' apply to me. Considering I have money in the account, no overdrafts or insufficient funds. Nor do I owe the bank a dime, this is ridiculous. Treat all customers the same. Money is green and lawsuits are ugly. No more Manhattan branch for me.
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October 2018 by Sally McEntee
First time we went to Chili's and years and it will be our last time the service wasn't good they sat us right away was the food took 45 minutes to come out I got a hamburger my husband got the smoke combo plate which was supposed to be BBQ it was some kind of meat baked chicken with just barbecue sauce poured on top it wasn't grilled he didn't enjoy it at all didn't eat his food we ended up leaving never ever again
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November 2017 by Mari Ban
Rude workers ,worst managers ,I love my capital one bank ,no deal with region bankers no headache
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March 2017 by Odom Odom
Worst bank experience ever. They are scammers and liars. Waiste of my time and MONEY .
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October 2016 by Saje Sorina
Tellers and bankers were not helpful at all. I made a deposit and it is taking over 3 Days for my funds to be available!! I wasn't even given a partial amount to use until the full amount cleared. I have banked with other places and they would at least offer a partial amount so you can make necessary purchases (gas, food, etc.). And when I called Customer service I was on hold for over 20 minutes just to be told the same thing..no money
