Enterprise Rent-A-Car

Car Rental
Hours: Enterprise Rent-A-Car offers convenient rental services at thousands of locations, including airport and Harvey sites, with availability in over 30 countries worldwide. Known for its standard of care and over 65 years of experience, the company aims to provide exceptional customer service. Customers can easily book vehicles online or through the Enterprise app, making the rental process simple and quick. Many reviews highlight positive experiences, noting that vehicles are clean and in good condition, and that the staff are respectful and courteous. Staff members are often praised for their professionalism and friendly attitude, with some customers mentioning that they were in and out quickly due to prepared vehicles and efficient service. The sales representatives are specifically commended for their helpfulness and professionalism. However, some reviews point out issues. One customer experienced a vehicle with visible debris and a rough drive, discovering later that the tire was unraveling from the inside, which caused concern and safety issues. This customer faced difficulties with the location’s management, describing unpleasant interactions and delays in resolving the situation, including a pending refund that has yet to be received. Another customer expressed dissatisfaction with late return charges, being billed heavily for exceeding the grace period, which was not clearly communicated at pickup. Overall, Enterprise Rent-A-Car is recognized for its easy booking process and friendly staff, but occasional issues with vehicle inspection, management responsiveness, and billing practices have been reported. The company strives to address customer concerns and improve their rental experience, backed by decades of service excellence.

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1. Harvey, Louisiana