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October 2023 by Jeffrey Curtis
Fair, reliable, and trustworthy auto mechanics that accurately assess the issues and properly fix them. Highly recommended for anyone in the New Orleans area! I’d give them 6 stars if I could!Services: Electrical repair
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October 2023 by Fabian Narvaiz
i just recently (Tues-9th) took in my tundra to be look at for check engine code P0014....camshaft timing. i''m giving a 3star rating in fair honesty b'cuz i'm waiting to see a response to my problem.....as i mentioned i took my truck to be diagnosed and repaired. the staff was very polite and gave my great detail of what they discovered and what work was needed to clear and fix my vehicle. i trusted everything that was explained and felt very comfortable in paying the amount they quoted me. ($899)....my truck was in the shop for 2days, no problem there.....i did have to rent a car from Hertz($138) for 2 days and leave early from work (2days) to make it back before closing, (Hertz and Dale's). so, i was told on Weds-11th-yesterday that it was ready so took off early, returned the rental, pick up my truck and all was well. the cost was high, but i felt it worth it if it's all fixed and i'd have no more problems with it. well......just this evening (Thurs-12th, driving back to my hotel....the check engine lights come back on. same code (P0014). i called (Dale's) and left a message....now i wait for their reply and see how it's goes from here......hoping to get repairs done right and with fair results being i will have to leave it there again and rent a car again and leave work early again.
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September 2023 by Genevieve Lopez
Love this mechanic shop! Competitive pricing, honesty & transparency, friendly & trustworthy staff, a welcoming environment, photo documentation of everything, conveniently located, great hours, and you can hang out with the owner's dog if you choose to wait for your service. Other shops can be impersonal, or feel like they're ripping you off with high prices for services that aren't always explained, but you will never have that problem at Dale's. Highly recommended!Services: Tires
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September 2023 by Corey Olivier
I have found the place where I will be taking my family’s automobiles to for repairs. Honest and upfront throughout the entire process. Final price was $600 LESS than was estimated.Service: Electrical repair
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August 2023 by Kimberly Harkless
Bringing your car to Dale's is the best experience. Everyone is friendly, professional and respectful. They are honest about the needs of your car and not trying to take advantage of anyone. It's really a delightful place to go.Service: General repairs & maintenance
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August 2023 by Shedrick Brown
I highly recommend Dale’s Auto. Friendly and professional staff. They thoroughly diagnose issues and explain everything to you in-depth. I’ve brought multiple vehicles to Dale’s over the past few years and will continue doing so.Services: Electrical repair
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August 2023 by Rhonda Marie Henderson
Sidney is so informative and helpful. My car is 22 years old and he did a great job with my power steering.Service: Steering & suspension repair
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July 2023 by dave
My car broke down being from out of town . Dale was able to fix the issue and sent me on my way!Service: Engine repair
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June 2023 by Andea James
I went for an engine assessment on my Toyota prius. They were thorough and was able to refer me to an engine specialist. I like the honesty they displayed.
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May 2023 by Philip Burg
Brought son's 2005 Impala in for pwr steering fluid loss, but thru the thorough inspection on the rack, the pwr steering line below was damaged by the lowering of the engine fm broken motor mounts, which also affected the rack/pinion system. Due to all these problems, which I had no knowledge of until checked, & age of vehicle, my son rejected repairing it. Thorough & honest shop. Will return in future.Service: Steering & suspension repair
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March 2023 by Craig Bodden
Dale's lives up to their name! The quality of work, the transparency of the work performed, the explanations of how and why the did the work they did seriously can't be beat. I believe it Dale himself that walked me through all the work they performed on my vehicle and he made sure when explaining everything to me that he didn't get overly technical or go out of my scope of understanding and basically "dumbed it down" so I could understand everything they did. They even provided pictures during and after troubleshooting and completing the work. Top notch! They've gained a customer for life in me.-Craig B.Services: Electrical repair
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February 2023 by Glenise Holmes
Horrible work,Horrible customer service.Only concerning money,can’t explain there work that they say they did, because they didn’t do what they said.They mess up other parts of your Vehicle and want you to pay more money,when it there fault.
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February 2023 by Ava Coleman
Hi it was a very pleasant & knowledgeable experience, I even went to sleep. The owner was so pleasant also & friendly. I'd recommend them to everyoneService: General repairs & maintenance
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January 2023 by Takara Hein
We have brought our vehicles to Dales since we moved here. They've always been honest and take care of us like we're family friends. Good people, every single one of them. And, in my humble opinion that's what you need in a good mechanic. Quality work, honesty, good conversation, and quick. Love, love, love them. I couldn't recommend more.Services: Battery
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January 2023 by gigi glenn
This review is way overdue, but my hair’s been on fire over this and I wanted to calm down first. It’s been six months. I took my truck to Dale’s to get a second quote on the cost of repairing my air conditioning. I’d taken it to the dealership and the estimate was super high. I told this to the guy on the phone, as well as explaining the frustration of the dealership quote on top of all the other costs we had on our plate post-Ida, post-pandemic, and post recent surgeries. I wanted the guy to know from the outset that finances were an issue for us, indeed the very reason we sought a second quote. (Not having AC in the summer was brutal and limiting, so we wanted to make sure it wasn’t an easy fix.) I spoke to the guy on the phone again when they were through with the truck. He told me the cost to fix it would be high, about the same as the dealership, and that he texted me a link to quote. I said that, of course, we would unfortunately have to wait to have it fixed. Little did I know that the link also showed diagnostic charges amounting to $298.75, being that the guy failed to mention this to me. My husband picked up the truck that afternoon, told it had cost $300, and asked what work they had done. I was floored, and immediately called. It rang and rang, and then it went to the voicemail of an individual, not a business. I called several more times that day, and the next. All the same. I double checked the number against my saved contact. Still no answer. Finally, I called from my husband’s phone, and the guy picked up on the first ring. I was hopping mad and tried to untangle how they could charge me money without my consent. His explanation was that they had to do a diagnostic test and that “they don’t work for free”. My response to that flippant remark was that I don’t expect anyone to work for free, but I do expect to be informed of, and give consent for, any charges. Otherwise, it isn’t business, it’s theft. He said he’d texted the link to me (and then recited my phone number, which made me feel even more certain that my calls had been intentionally dodged). The link was the same link that he told me was an estimate for work– this guy never once said there would be a charge, before or after. I railed that not even the dealership had charged for a diagnostic, and that if he had informed me of the charge in advance, I of course would never have had the second quote done, which he should know because I’d made our financial situation very clear. Business is an agreement, and I never agreed to any charges. If it will cost money to provide an estimate, inform the customer, and get consent. Dale’s made an excruciatingly difficult time in life $300 harder, not to mention the anguish of feeling completely taken advantage of. I may not get back my money, but I hope this review will spare you from the same experience.
