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December 2024 by Jody Kelley
My brother paid Laurie $100 to cut and color my 80 year old mom’s hair . She only trimmed my mom’s hair and not colored it. She quoted him a price of $85 and he tipped her $15. When he picked my mom up, her hair was only trimmed and never colored. My brother went to confront Laurie and she did not want to give him his money back. She finally gave him back $40. What a rip off!!! DO NOT GO TO LAURIE. She tried to scam by brother and my mother. What a horrible experience.
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December 2024 by Symple Kyd
Absolutely terrible. Management is a joke. Over priced, low quality, underpaid employees, paint never matches, place is nothing like it used to be. Stay away from this place!
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November 2024 by william wilson
I would never recommend anyone to go to this company get work done on there vehicle. They gave me the runaround. They told me my vehicle will be ready within two or three months. It turned out to be six months. I had to get my lawyer involved for me to get my vehicle. fix They kept telling me the guy who working on my vehicle he was out sick. He having family problems that have nothing to do with me. I needed my vehicle because the rental I was in I had a deadline before you sign, any papers had them to explain it to you about if you get a rental because if they don’t meet the deadline, with insurance companyyou have to pay for rental out your pocket. Also, the paint doesn’t match with the other color on my vehicle and I explained that to him he told me if the Clear make it look like that I’m still not certified with their work the
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June 2024 by Sagen Wells
Just picked up my baby. I am beyond happy and satisfied. First everytime I called and got update they answered and very nice. Gave me a date Sumo thought it'd b done and it was. I have decals on my car which he told me would have to be removed which broke my heart cause they are expensive. I was worried bout having to pay my 500 deductible and then 250 for another side decal. He called me and said they are dropping my deductible by 350 so I can just order another which I just did. They didn't have to do that so that shows they are not only great at what they do but nice people too. My baby looks brand new where she had her booboo. And when I got in my car they detailed it. Was dirty when I brought her but clean when I picked her up. So they saved me 3 times. Thank yall so much hopefully my baby won't get anymore injuries but if she does yall my go too.
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February 2024 by Diane Watson
Great work great price friendly staff everything done on time I will definitely refer you thank you very much
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February 2024 by Ngan T.
Poor customer servjce . They used my car wheel locks tool-left it unorganized on passenger seat , left dirty used towel in my vehicle . Hand me the key without walk thru to see everything okay . Receptionist people not very friendly make me afraid to go back to their office to tell them they left dirty smelly towel in my car . Now I'm having problems with my door lock . I don't want to go back at all . I guess I have to call the insurance company who sent me to them handle this problem.
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January 2024 by Nyrobe Willis
Great Attitudes With The Employees
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November 2023 by David W.
Gabriel no longer performs quality work, I brought my Bentley to Gabriel to repair the leather on the drivers seat. The worker assigned, spray painted inside the vehicle (this after taking the drivers seat out) leaving paint where it should not be, on the interior of my vehicle. When taking the drivers seat out or putting it back, the seat (weighing approximately 600 pounds) was dropped on the door scuff plate, leaving three dents. Additionally, the repair performed on the leather of the drivers seat, lasted 5 months, before it cracked worse than before it was repaired. When I informed Gabriel of the items noted above, he did not really care to listen, although he stated they would attempt to repair the repair! I told him I was not interested in having my vehicle damaged again, the cost to fix everything properly was $800.00, in addition to the $600.00 I paid Gabriel!
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October 2023 by i cant deal
I should have read the reviews before dropping my car off.. My car is currently at the shop.. dates are still being pushed back.. NO COMMUNICATION AT ALL..I have to call them for a status of my fender… I do not recommend bringing your car…I came due to a recommendation from my co worker.. I will never ever bring my car there..
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September 2023 by Kile Juno
I went to this business based off of a referral by my insurance company. The gentleman that checked in my car walked around the vehicle and did a visual inspection and told me that the repairs would take 3 to 4 days to complete and that he would call me the next day to let me know the status of things as it relates to my vehicle and the repairs. He never called. Almost two weeks after dropping off the car and not hearing anything I called to find out the status of my car and was told that they would call me back they did not. I called the next day and was told that the repairs were complete and that they were waiting on doing a car wash before having it be available for pick up. When I went to get my car, the exterior of the car was filthy like it hadn’t been washed in weeks. The drivers seat was reclined and my dash cam was removed from the windshield. I bought it to the managers attention and his response was that they recline the seat to drive it into the garage and that the dash cam may have came off when they were cleaning. The dash cam was securely mounted and required a great deal of force to remove as a result it continues to fall down when trying to mount it back. It’s safe to say that individuals that had access to the car were probably driving around and doing other things they weren’t suppose to, hence the need to remove the dash cam. I have driven on some pretty bad roads and the dash cam did not even budge so “cleaning” the car interior would not have caused the dash cam to come off. Yes they did the job that they were suppose to do but their other actions have left me frustrated and feeling violated.
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September 2023 by Zack Hoff
This review is 8 months in the making. Early December 2022, I initially brought my car to them as a referral from my previous insurance provider. I was told my car would be ready in about two weeks depending on part availability. That was perfect because I was going out of town in that amount of time. I should have it back before I left. They kept giving me the run around when I would call saying that things were delayed and that I needed to basically be a mediator for my insurance.However, I will say that they advised me to get a repair for damage that I didn't know about from a previous owner for it to be a 100% fix. My insurance declined to give any extra money to fix that underlying problem. It was nice that they let me know, but they took extra time that I didn't have by making me relay information back to my insurance when they could just call them.Fast forward to middle of January 2023. (They've had my car for about a month and a half at this point... All I needed was a bumper and under skirting.) My car is finally ready and one day over my max coverage for a rental car from my insurance. I get dinged an extra $700 because of their slowness in fixing the vehicle. My car is fixed and I had to remind THEM that I had a 0 dollar deductible when they tried to hand be a bill. After that was situated, I left with my car.Late August 2023. On the way back from a work trip, my repair fails. I lost some under skirting and the fender liner of my car why driving back home. I contact them that following Monday asking for them to fix it per their Warranty. They have a *limited* lifetime warranty on labor and a 1 year warranty on parts. They argued that the repair that they did was sound and that it did it's job. It was going to be a new incident in which I'd have to pay for out of pocket. WHAT'S THE POINT OF THE WARRANTY IF YOU DON'T HONOR IT???!!! You guys fixed it, the repair that YOU GUYS DID failed WITHIN the timeframe that was discussed earlier and because it's not convenient for the business, you're just not going to honor it?? What are we doing right now? What is happening?They said to me that due to the scratches to the underside of the bumper, they have deduced that it's my fault that it fell off. Repeated abrasion had jostled loose some things causing it to become dislodged. My old original bumper and under skirting had the same stuff on it along with the damage from the previous owner and it still didn't come off until some road debris hit my car, destroying the bumper. That's normal driving ware and tear. Most passenger style cars like mine, will have those scratches on the underside of the bumper due to entering/exiting driveways, parking in parking lots with the park curbs in them, and just driving in the city. The car was fine since it came off the lot in 2013. 10 years vs. 8 months is a very big difference. The repair failed and from my knowledge, people repair things so that they stay fixed. The goal is to permanently fix it and not have be okay for a couple of months. He said he can see if I came back after a week and it fell off. It would be more obvious that the repair failed. How long have you been a mechanic?? That doesn't even sound right. A good repair last way longer than just 8 months to a year. I'm never coming back because you guys don't stand by your warranty when it affects the bottom line of the business. You're not customer focused or use logic in any form.
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August 2023 by Zack H.
This review is 8 months in the making. Early December 2022, I initially brought my car to them as a referral from my previous insurance provider. I was told my car would be ready in about two weeks depending on part availability. That was perfect because I was going out of town in that amount of time. I should have it back before I left. They kept giving me the run around when I would call saying that things were delayed and that I needed to basically be a mediator for my insurance. However, I will say that they advised me to get a repair for damage that I didn't know about from a previous owner for it to be a 100% fix. My insurance declined to give any extra money to fix that underlying problem. It was nice that they let me know, but they took extra time that I didn't have by making me relay information back to my insurance when they could just call them. Fast forward to middle of January 2023. (They've had my car for about a month and a half at this point... All I needed was a bumper and under skirting.) My car is finally ready and one day over my max coverage for a rental car from my insurance. I get dinged an extra $700 because of their slowness in fixing the vehicle. My car is fixed and I had to remind THEM that I had a 0 dollar deductible when they tried to hand be a bill. After that was situated, I left with my car. Late August 2023. On the way back from a work trip, my repair fails. I lost some under skirting and the fender liner of my car why driving back home. I contact them that following Monday asking for them to fix it per their Warranty. They have a *limited* lifetime warranty on labor and a 1 year warranty on parts. They argued that the repair that they did was sound and that it did it's job. It was going to be a new incident in which I'd have to pay for out of pocket. WHAT'S THE POINT OF THE WARRANTY IF YOU DON'T HONOR IT???!!! You guys fixed it, the repair that YOU GUYS DID failed WITHIN the timeframe that was discussed earlier and because it's not convenient for the business, you're just not going to honor it?? What are we doing right now? What is happening? They said to me that due to the scratches to the underside of the bumper, they have deduced that it's my fault that it fell off. Repeated abrasion had jostled loose some things causing it to become dislodged. My old original bumper and under skirting had the same stuff on it along with the damage from the previous owner and it still didn't come off until some road debris hit my car, destroying the bumper. That's normal driving ware and tear. Most passenger style cars like mine, will have those scratches on the underside of the bumper due to entering/exiting driveways, parking in parking lots with the park curbs in them, and just driving in the city. The car was fine since it came off the lot in 2013. 10 years vs. 8 months is a very big difference. The repair failed and from my knowledge, people repair things so that they stay fixed. The goal is to permanently fix it and not have be okay for a couple of months. He said he can see if I came back after a week and it fell off. It would be more obvious that the repair failed. How long have you been a mechanic?? That doesn't even sound right. A good repair last way longer than just 8 months to a year. I'm never coming back because you guys don't stand by your warranty when it affects the bottom line of the business. You're not customer focused or use logic in any form.
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August 2023 by marva white
Great place to get your car repaired. Thank you.
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July 2023 by J Spade
Terrible customer service. Was given 3 different completion dates. Every time the date approached I was informed that my vehicle wouldn’t be ready and it was pushed back. On a the date where my vehicle was ready I arrived at the business to pick up my vehicle and it still wasn’t ready. I had to wait 20-30 minutes cause they forgot to install a part on my car. I would never Recommend this business
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July 2023 by Michael T.
Terrible customer service. Was given 3 different completion dates. Every time the date approached I was informed that my vehicle wouldn't be ready. And on the date where my vehicle was ready I arrived at the business to pick up my vehicle and it still wasn't ready. I had to wait 20-30 minutes cause they forgot to install a part on my car. I would never Recommend this business
