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August 2023 by paul betz
Friendly, professional staff.Highly recommend
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March 2023 by Christopher R.
I came up there to get a dent looked at. Mrs Barbara is amazing to talk to and really had my hopes high when going in for the quote. Well. Another woman walks me outside and within 30 seconds says I need a whole new door. Pushes the panel and says it shouldn't flex, that a bar inside is destroyed, and the whole thing needs replaced. Let's consider that every panel on my car flexes because it's sheet metal. That's what it does. I tell her what I want, but argues with me that no one in the city will touch this. That no amount of PDR will fix it. Did I mention she never introduced herself? Yeah her customer service was nothing like Mrs. Barbara. And I was disappointed by that. So i decide to get a quote for a door and low and behold, $1801 and change. I dropped the paper on her desk and walked out. What happened to customer service? She insisted they won't do a job they can't do right. I get that. But you determine my door is beyond repair with out inspecting the interior structure. She just assumed it was done for. All because the metal should flex. But all my door flex the same as the dented door. So are all of them bad and need replacing? Make it make sense. Thankfully when I called back to share with Mrs. Barbara my dissatisfaction, she was again so sweet and kind and willing to work with me. But I'm not interested in being led to do one when I want to try a cheaper option first. Especially when the price is 10 times the original service I wanted. Oh and by the way, the lady who quoted the $1801. Her name is Bri. I had to thank Mrs Barbara for giving me her name. Mrs Barbara if you're reading this, I'm sorry but I have to leave this hear for accountability to your employee, and so others know what to expect when they walk in.
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March 2023 by Paceley Williams
This is the worst experience I’ve ever had getting my car serviced and definitely the worst customer service encounter. Neither Stevie or Bri should be working in customer service if this is how they’re going to treat their PAYING customers, they’re rude and they’re liars and I wish I could get the time I wasted on them and the shop back. 0 stars, 10/10 would NOT recommend
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March 2023 by Paceley W.
I brought my car to be serviced by Harahan Body and paint shop on or about January 30/ February 1st after being recovered from a theft. My bumper was falling off, my rear passenger window was busted, my rearview mirror was taken, my rim was cracked and there was some body damage. All of these damages were noted (or so i was told) by one of their employees Bri when I went to go do the walk around after the tow truck brought it there. Now I was aware that a lot of parts for kias were on back order due to so many of these vehicles being stolen recently so I wasn't surprised when she told me it would be a lengthy process. I acquired a rental car through my insurance which was covered up to a month and could only be extended for 7 days after the month was up and once it got closer to having to give the rental back I would call the shop for updates and I would always get a different answer. Once I was told by Bri after having my car for a whole month, that now the hood needs to be replaced and they're waiting to see if state farm will pay for it, she said "the hood was folding like a tin can when we touched it" and that was odd to me because if you've already had the car for a month why are you just now realizing this? Also there had been nothing wrong with the hood when I brought it so this is news to me. I waited another week or two before I contacted them again and by this point I don't have my rental anymore and have to take ubers to get where I need to go, I called them on Monday March 13th for another update and I was told that they were waiting on one more part and that if it came by that upcoming Wednesday my car would be done by that upcoming Friday, I get a call from Bri on Wednesday March 15th saying that my car is 90% finished and will definitely be ready by Friday March 17th so I waited until about 12/1 on Friday to call and see when I could come to get it and Stevie told me that it was at the alignment place and they didn't know how long it would be so when I asked if it would be ready that day Stevie said he wasn't sure and that he couldn't make any promises. I reminded him that Bri told me just a couple of days ago that my car was 90% finished and would be ready today and he said Bri never told me that so by this point i'm getting angry because why sit on my phone and lie to me like y'all have been doing the last month and when I asked him if he was trying to imply that I was lying he said "Look ma'am I didn't steal your car" the same car that you know was recovered from a theft so I told him that I was coming get my car that day and there's nothing left to talk about. He's going back and forth with me and eventually he says "Is this Wendy i'm speaking to?" and when I said "No this is Paceley, it's my car we're talking about" he says that he can't talk to me about the car because my name isn't on the insurance (which was a bold faced lie) he then gives the phone to the owner Edward and Edward is trying to explain the process once a car gets in the shop and when I told him that one of his employees basically called me a liar and made the very ignorant comment about stealing my car he didn't have anything to say about it. On my way to the shop I get a call from them saying my car is ready for pickup but once I get there there's still some damage to the interior door and my rear view mirror is still gone so when I go back inside to ask about the mirror Edward says that he wasn't sure if it was missing as a result of the theft so he didn't know if it needed to be replaced or not because "they don't make the cars, they just fix them" and that I would be fine riding without the mirror because "I wouldn't get pulled over for not having it" So for that whole month and a half nobody noticed the rear view mirror was gone and nobody thought to ask me if it needed to be replaced. It was not until March 23rd that my mirror was replaced when I was
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February 2023 by Lydia Hammond
My car had been at the shop since the beginning of December. I knew it was totaled out, but they said that the car was repairable and they even sent over an estimate. Every time I called to check the progress of my repairs, they kept saying that they were waiting for parts. I received a call from the insurance company around January 13 telling me that my car had been considered a total loss and that I needed to turn in my rental on the 23rd. I signed all the paperwork and turned in my rental only to be told that the bodyshop was not releasing my car because they wanted to make sure they were able to return the parts. I called the shop on the 27th after not hearing anything and they said that they wanted to make sure they were able to get ALL of their money back or they would have to bill the insurance company for more money. It all sounded shady. I had no rental and no way to get around until they finally decided to release my car on the 30th. Idk why they are a preferred shop.
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January 2023 by Peter LaRose
Went in to get a price on Painting the top of my single truck Cab, and top of my camper top. I thought their price was a little too steep for my pocket book. I know they do good work, but I just can't afford their price. ?
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April 2022 by Susan Spanton
They did a fantastic job on my Mustang after it was hit in a collision. So very friendly and even provided a detailer to clean her up and left her looking amazing. Would definitely recommend their business to anyone looking for an auto repair!Services: Painting
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February 2022 by Anthony Friedman
We brought in a service truck to get repaired on a Wednesday to replace front brake pads and fix a window on a drivers side door. Our first question was can you get this back to us by friday, and they told us yes, no problem. Every day for 11 days we called and they gave us 3 different excuses. We got fed up and went to see what was going on, they didnt even touch the truck. If you need a quick turn around, do not take their word. Highly discourage using this company.
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October 2021 by ben thomas
Good friendly staff
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September 2021 by Alicia G
Top notch service every time!
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July 2021 by Carly J. Lang
I was in an accident and was recommended by my dad to have the car towed here. Everyone i spoke with was very very nice and pleasant. They explained everything and dealt with the worst insurance company i've ever dealt with to get the remainder of the payment. It's been a couple days now and car looks and runs great. I definitely recommend Harahan Body.Services: Painting
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June 2021 by Philip Biondillo
I like these folks fixed my navigator rear door ... Lady that answers the phone was very nice ... Philip Biondillo
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June 2021 by Carmen Rivers
This body shop did more to resolve my insurance claim in three days then the insurance company did in a month. I am very happy with how they handled my claim, they are a top notch company
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February 2021 by wjm3
They 100% care for their customers and their work is superb. A great business with a family atmosphere. I wish I could put more than 5 stars.
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January 2021 by James Conant
Thank you guys. Y'all did a great job. I don't think our car looked this good when we bought it.
