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July 2024 by Lèrin Prochaska (Lexxie)
Switched us from Tmobile and had great device discounts and services.
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June 2024 by Shannon Flannery
I just received the best customer service I've ever received from any business I've visited! The verizon store in Hammond was extremely busy and I had an issue that needed a resolution. Ryan took my delimma seriously and remained with me for close to 20 minutes until my issue was resolved. I've never had a bad experience at this store, but this was going above and beyond to service my needs. This confirms why I only do business with them.
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May 2024 by Gary Lankford
I do not blame this store for the problem, but I still don't have phone service after visiting the store. No contact from tech support or nothing.
My business depends on Verizon, and I have been out of work since Monday evening with no hope of having service.
I have a contract with them, and I have faithfully paid my account on time for years, but apparently, they don't have to keep their side of the contract.
Hopefully, things will change.
Meanwhile, I am going on 3 days losing business because I can't make calls nor receive calls.
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March 2024 by David Bates
I go to store location in hammond looking for a cheep smart phone to reach my mother out dated one and he comes back with one for 399 cash saying it his cheapest phone arable. I ask about two other phone on display one for 150 other 199. He reply they don't have either in-stock and would the 4 day to get them. It's all a lie bulship and thinking of going with a Walmart brand
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January 2024 by Sharlita Weatherspoon
Everything was great sale men did he job
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January 2024 by Sharlita houston
Everything was great sale men did he job
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December 2023 by Rebecca Knight
Your phone plans are not as good as AT&T and your phones are too expensive
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September 2023 by Mario Garcia
Great service
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September 2023 by Donna C.
Needed help with getting online access with phone logs. Previous visit employee printed what they could. Teenager phones were setup on a Crazy subaccount that was inaccessible. So this time I asked to have account changed to be able access Teenagers phone account. This store setup this up originally but weren't authorized to change it. The store employee has to call the Verizon billing support. Oh my that was ridiculous. 2 hours to change it. In the meantime I asked to have phone logs printed and since the policy is not to let you view phone logs in real time a pic had to be taken of last couple days. This was a family emergency and an urgent matter but the branch manager totally disregarded me and walked off as he denied I could get a snapshot of log. Never been treated with such disrespect. Everything you do takes forever as you wait to be so graciously helped. Branch manager sends his manager tode-escalate??? Sorry but us humans all have needs and when something is urgently needed there should be some compassion and professionalism displayed. He can hate all he wants but he needed to display a customer oriented attitude. He belongs in an office and not in public.
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August 2023 by Rainee S.
5 stars to Lindsey. Great personality and made sure what we needed was done. Thank you.
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August 2023 by carol baker
I got rid of Verizon years ago when I went in to purchase a tablet and as I was standing in line waiting to pay for my tablet the sales lady walked up and handed me a stylus pen. So I assumed since it was the same color as the cover that I purchased for my tablet that it went with the tablet. Well unbeknownst to me when I got my first bill that was an extra $40 charge on it for stylus pen. So I called the store and explain to them that I didn't ask for this pin and I thought it went with the tablet being she just handed it to me and didn't say anything about it. I also let them know that I can buy a stylus pen at the dollar store for a damn dollar and that I wanted my money back to which they replied, no refund! Verizon sucks so bad!
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July 2023 by Bethany Harrison
Helpful as always!
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July 2023 by Michael Kern
Good people at this store
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July 2023 by Melvin Swain
Great service and friendly staff love it
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July 2023 by Holt “Kamera-Man” Harrison
So so services
