-
May 2024 by Sade Walker
Love the easy online service, the facilities is clean, but I do hate there was no carts to use for all the multiple things we had to move! Other than that no complaints!
-
May 2024 by April Foster
The facility is rundown. I paid for a climate controlled unit and AC is our area wasn't working. Reported it 3Xs and nothing was done. No person at the facility to talk to.
-
May 2024 by Tiffany Bennett
My Customer Rep Chantal was very knowledgeable and helpful. I had a million questions and she answered them gracefully. Thank you.
-
May 2024 by Kelli-Ann Hannan Bledsoe
Super easy process to reserve my 2 storage units.
-
April 2024 by G G
DO NOT RENT… UNITS HAVE MICE,ATE MY FURNITURE AND CLOTHES SHOES ETC… THEY DONT DO REFUNDS! ONLY BEEN THERE FOR 2 WEEKS…Called set up a appointment for someone to come and look into it and theyCalled me back a few hours b4 to Reschedule!!!!
-
April 2024 by CJ “Bucky” Adams
Excellent response time. Always easy to get answers quickly. Easy pay process and contract lease agreement. Thank You Red Dot . CJ Adams
-
March 2024 by Bobby Walker
Easy and seamless interaction via online, great company current customer myself.
-
March 2024 by Natasha Miller-Wright
I only used 1 star to be sure my post went through! Do not use this storage place!! My items were damaged by rodents!! I called them and wasn’t managed with urgency or care!! Droppings all through my storage! Totally gross!
-
March 2024 by Christine Lavin
My experience at the Red Dot storage facility was wonderful. The customer service representative Yaneke was extremely knowledgeable and helpful. I’m very glad to have chosen this facility for my needs. Thanks!
-
March 2024 by Ayanna Fleet
The agent was great!!!!
-
March 2024 by Jarvis White
Storage is a reasonable price for climate control but building is not cleaned or well kept my storage had dead roaches in the unit we had to clean out before moving furniture in.
-
February 2024 by Treyanna “Family Account” Brown
I wish they would stop posting the $1 move in specials and your paying more than that..I know taxes and some fees but it's not as good as it sounds..
-
December 2023 by Harmony Dyson
Everything has been GREAT so far. I'm in the process of moving in but getting set up was WONDERFUL ?
-
December 2023 by Mary McCornell
The representative was able to get me to the location that I wanted and at a great rate
-
December 2023 by Shannon Hanna
We've been using this unit since 2021 and until now havent had any issues but I do not agree with the way problems are handled at this facility. We went to get our Christmas decorations and found out the unit had been leaking and many of our belongings are water damaged. We filed a claim with the insurance company and haven't heard back from that yet. We had to pay for a second unit to move our remaining items. We were told that we'd have to schedule an appointment with the site supervisor to survey the damage. Our original appointment was rescheduled. When I took off of work and showed up for the appointment today, I waited half an hour and then called into customer service. (Theres no one on site and no direct contact information available.) The supervisor "had an emergency " and can't make it. The first appointment was rescheduled due to an "emergency" so the supervisor at this location is either super unlucky or just doesn't have any sense of urgency when it comes to mold and leaks in their facility. I filed a complaint with the better business bureau but I doubt it will do anything with their already "D-" rating.
